Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare

The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early s...

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Main Author:	Haron, Siti Haizatul Aishah
Format:	Thesis
Language:	English English English
Published:	2017
Subjects:	RA Public aspects of medicine
Online Access:	http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf http://eprints.uthm.edu.my/861/1/SITI%20HAIZATUL%20AISHAH%20HARON%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/861/3/SITI%20HAIZATUL%20AISHAH%20HARON%20WATERMARK.pdf
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spelling	my-uthm-ep.8612021-09-06T05:42:27Z Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare 2017-02 Haron, Siti Haizatul Aishah RA Public aspects of medicine The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early stage. These institutions are under pressure to improve service quality and costs. Most of the healthcare institutions are facing an issue regarding long waiting time. Therefore, the intentions of this study are to investigate any process improvement that is currently being practiced by Healthcare Industry within Malaysia and reduce the waste and lead time in the process flow of patient by using VSM. VSM is one of the lean tools that can be used for process improvement in reducing both waste and lead time. Furthermore, VSM strengthens the analysis and provides clearer vision and plans by connecting all improvement methods in one figure. The study implemented a mixed method which includes distribution of questionnaires to explore the current practices on process improvement and observation process in order to reduce waste and also the lead time. The questionnaires were distributed to 141 respondents from the management team of healthcare industry in Malaysia. This study received 34% feedback through the survey of quantitative data. Results from quantitative data analysis shows that currently, 5S is the most applied process improvement practice in Malaysia healthcare industry. The results from the qualitative data showed that the waste and lead time in the process flow of patient are successfully reduced. The findings proposed that the healthcare should combine the process of registration with the blood and urine tests into one process, and also combine the process of check-up with the process of treatment. The number of staff remains the same. This study also suggests for the health centre to relocate the filing shelves to facilitate easier staff access, reorganize the layout of the clinic and relocate the room according to the process. These suggestions will improve the total lead time and reduced the cycle time and waste in the process flow for patient. The result of this study is significant for other healthcare as well who are looking for further insight to implement VSM in their process flow, and intended to reduce the waste occurred within their healthcare. 2017-02 Thesis http://eprints.uthm.edu.my/861/ http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf text en public http://eprints.uthm.edu.my/861/1/SITI%20HAIZATUL%20AISHAH%20HARON%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/861/3/SITI%20HAIZATUL%20AISHAH%20HARON%20WATERMARK.pdf text en validuser mphil masters Universiti Tun Hussein Onn Malaysia Fakulti Pengurusan Teknologi dan Perniagaan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	RA Public aspects of medicine
spellingShingle	RA Public aspects of medicine Haron, Siti Haizatul Aishah Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
description	The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early stage. These institutions are under pressure to improve service quality and costs. Most of the healthcare institutions are facing an issue regarding long waiting time. Therefore, the intentions of this study are to investigate any process improvement that is currently being practiced by Healthcare Industry within Malaysia and reduce the waste and lead time in the process flow of patient by using VSM. VSM is one of the lean tools that can be used for process improvement in reducing both waste and lead time. Furthermore, VSM strengthens the analysis and provides clearer vision and plans by connecting all improvement methods in one figure. The study implemented a mixed method which includes distribution of questionnaires to explore the current practices on process improvement and observation process in order to reduce waste and also the lead time. The questionnaires were distributed to 141 respondents from the management team of healthcare industry in Malaysia. This study received 34% feedback through the survey of quantitative data. Results from quantitative data analysis shows that currently, 5S is the most applied process improvement practice in Malaysia healthcare industry. The results from the qualitative data showed that the waste and lead time in the process flow of patient are successfully reduced. The findings proposed that the healthcare should combine the process of registration with the blood and urine tests into one process, and also combine the process of check-up with the process of treatment. The number of staff remains the same. This study also suggests for the health centre to relocate the filing shelves to facilitate easier staff access, reorganize the layout of the clinic and relocate the room according to the process. These suggestions will improve the total lead time and reduced the cycle time and waste in the process flow for patient. The result of this study is significant for other healthcare as well who are looking for further insight to implement VSM in their process flow, and intended to reduce the waste occurred within their healthcare.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Haron, Siti Haizatul Aishah
author_facet	Haron, Siti Haizatul Aishah
author_sort	Haron, Siti Haizatul Aishah
title	Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_short	Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_full	Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_fullStr	Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_full_unstemmed	Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_sort	process flow improvement using value stream mapping to reduce waste and lead time in malaysia healthcare
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Pengurusan Teknologi dan Perniagaan
publishDate	2017
url	http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf http://eprints.uthm.edu.my/861/1/SITI%20HAIZATUL%20AISHAH%20HARON%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/861/3/SITI%20HAIZATUL%20AISHAH%20HARON%20WATERMARK.pdf
_version_	1747830696145059840

Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare

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