Customer management solutions for voice over internet protocol (VOIP) services

Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phon...

Full description

Saved in:

Bibliographic Details
Main Author:	Buyut, Veronica Clement
Format:	Thesis
Language:	English
Published:	2008
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/10074/1/VeronicaClementBuyutMFSKSM2008.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.10074
record_format	uketd_dc
spelling	my-utm-ep.100742018-07-23T05:37:03Z Customer management solutions for voice over internet protocol (VOIP) services 2008-04 Buyut, Veronica Clement QA75 Electronic computers. Computer science Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is the core technology that drives everything from voice-chat software loaded on a computer to full-blown IP-based telecommunications networks in large corporations. VoIP is a single technology investment with many revenue streams according to many business analysts. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's an alternative way to save money on the old phone bill. Due to the high potential of VoIP in generating revenues, small and medium enterprises (SMEs) begin to embark in setting up their own VoIP business. However, most of these enterprises do not have proper customer management solutions which enable them to better manage their customers besides equipping the business with billing solutions that is crucial to the business. This is where this project comes in; to help SMEs in VoIP Services business to have a customer management solutions as a value-added service to their customers and also as a management tool for them to better manage their customers and business. Evolutionary prototyping has been selected as the system development methodology for this project. The system is built using PHP 5.0; MySQL as the Database Management System and Microsoft Windows XP Professional as the operating system. This project has come out with a Customer Management Solutions for Voice Over Internet Protocol (VoIP) Services. It is hoped that this project can provide benefits to the SMEs of VoIP business. 2008-04 Thesis http://eprints.utm.my/id/eprint/10074/ http://eprints.utm.my/id/eprint/10074/1/VeronicaClementBuyutMFSKSM2008.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Buyut, Veronica Clement Customer management solutions for voice over internet protocol (VOIP) services
description	Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is the core technology that drives everything from voice-chat software loaded on a computer to full-blown IP-based telecommunications networks in large corporations. VoIP is a single technology investment with many revenue streams according to many business analysts. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's an alternative way to save money on the old phone bill. Due to the high potential of VoIP in generating revenues, small and medium enterprises (SMEs) begin to embark in setting up their own VoIP business. However, most of these enterprises do not have proper customer management solutions which enable them to better manage their customers besides equipping the business with billing solutions that is crucial to the business. This is where this project comes in; to help SMEs in VoIP Services business to have a customer management solutions as a value-added service to their customers and also as a management tool for them to better manage their customers and business. Evolutionary prototyping has been selected as the system development methodology for this project. The system is built using PHP 5.0; MySQL as the Database Management System and Microsoft Windows XP Professional as the operating system. This project has come out with a Customer Management Solutions for Voice Over Internet Protocol (VoIP) Services. It is hoped that this project can provide benefits to the SMEs of VoIP business.
format	Thesis
qualification_level	Master's degree
author	Buyut, Veronica Clement
author_facet	Buyut, Veronica Clement
author_sort	Buyut, Veronica Clement
title	Customer management solutions for voice over internet protocol (VOIP) services
title_short	Customer management solutions for voice over internet protocol (VOIP) services
title_full	Customer management solutions for voice over internet protocol (VOIP) services
title_fullStr	Customer management solutions for voice over internet protocol (VOIP) services
title_full_unstemmed	Customer management solutions for voice over internet protocol (VOIP) services
title_sort	customer management solutions for voice over internet protocol (voip) services
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department	Faculty of Computer Science and Information System
publishDate	2008
url	http://eprints.utm.my/id/eprint/10074/1/VeronicaClementBuyutMFSKSM2008.pdf
_version_	1747814794723852288

Customer management solutions for voice over internet protocol (VOIP) services

Similar Items