An improvement of customer experience by using net promoter score (NPS) at TMPoint Johor

This study focuses on the improvement of customer experience by using net promoter score at TMpoint Johor. Action research was applied in the study and an intervention plan was designed to determine the respondents' level of experience with TMpoint service quality. There are two objectives of t...

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Bibliographic Details
Main Author: Ibrahim, Mohd. Nizam
Format: Thesis
Language:English
Published: 2022
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Online Access:http://eprints.utm.my/id/eprint/101730/1/MohdNizamIbrahimMAHIBS2022.pdf
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