An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)

An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)

In the operation and maintenance environment, decision-making is the utmost crucial element to resolve any issues and be a catalyst for further improvement in daily operation. Any improvement in decision-making time will significantly benefit the overall organization's performance. The organiza...

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Main Author: Muhamad, Md. Nazlee
Format: Thesis
Language:English
Published: 2022
Subjects:
HD Industries
Land use
Labor
Online Access:http://eprints.utm.my/id/eprint/101735/1/MdNazleeMuhamadMAHIBS2022.pdf
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id my-utm-ep.101735
record_format uketd_dc
spelling my-utm-ep.1017352023-07-09T01:38:49Z An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB) 2022 Muhamad, Md. Nazlee HD Industries. Land use. Labor In the operation and maintenance environment, decision-making is the utmost crucial element to resolve any issues and be a catalyst for further improvement in daily operation. Any improvement in decision-making time will significantly benefit the overall organization's performance. The organizations believe that knowledge and information sharing with all employees will play an essential role in improving the organizations' decision-making time. This research identified factors determining Seri Yakin Sdn Bhd (SYSB). The research provides insight into creating knowledge and information sharing platforms as an intervention for the issues identified. In addition, the research evaluated the sharing platform's effectiveness to improve the decision-making time for Field operation personnel at SYSB. SECI theory of Knowledge Creation and Knowledge sharing Conceptual Framework will be the current study's based model framework. A mixed-method approach was applied in this research using interviews, surveys, and observation, with 11 respondents taking part in this study. In addition, thematic Analysis and Statistical Package for Social Sciences (SPSS) were utilized to analyze the data. 2022 Thesis http://eprints.utm.my/id/eprint/101735/ http://eprints.utm.my/id/eprint/101735/1/MdNazleeMuhamadMAHIBS2022.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147768 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution Universiti Teknologi Malaysia
collection UTM Institutional Repository
language English
topic HD Industries
Land use
Labor
spellingShingle HD Industries
Land use
Labor
Muhamad, Md. Nazlee
An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
description In the operation and maintenance environment, decision-making is the utmost crucial element to resolve any issues and be a catalyst for further improvement in daily operation. Any improvement in decision-making time will significantly benefit the overall organization's performance. The organizations believe that knowledge and information sharing with all employees will play an essential role in improving the organizations' decision-making time. This research identified factors determining Seri Yakin Sdn Bhd (SYSB). The research provides insight into creating knowledge and information sharing platforms as an intervention for the issues identified. In addition, the research evaluated the sharing platform's effectiveness to improve the decision-making time for Field operation personnel at SYSB. SECI theory of Knowledge Creation and Knowledge sharing Conceptual Framework will be the current study's based model framework. A mixed-method approach was applied in this research using interviews, surveys, and observation, with 11 respondents taking part in this study. In addition, thematic Analysis and Statistical Package for Social Sciences (SPSS) were utilized to analyze the data.
format Thesis
qualification_level Master's degree
author Muhamad, Md. Nazlee
author_facet Muhamad, Md. Nazlee
author_sort Muhamad, Md. Nazlee
title An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
title_short An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
title_full An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
title_fullStr An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
title_full_unstemmed An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)
title_sort improvement of operational decision making quality among field operation personnel at seri yakin sdn bhd (sysb)
granting_institution Universiti Teknologi Malaysia
granting_department Azman Hashim International Business School
publishDate 2022
url http://eprints.utm.my/id/eprint/101735/1/MdNazleeMuhamadMAHIBS2022.pdf
_version_ 1776100759003201536

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