Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process

This research focuses on the improvement of mobile coverage analysis process in Malaysian Communications and Multimedia Commission (MCMC) specifically in the Infrastructure Development Department (IDD). The intervention of this research will be through the introduction of the knowledge creation proc...

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Main Author:	Abdul Rim, Allah Ditha Khan
Format:	Thesis
Language:	English
Published:	2022
Subjects:	HB Economic Theory
Online Access:	http://eprints.utm.my/id/eprint/101990/1/AllahDithaKhanAbdulRimMAHIBS2022.pdf.pdf
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id	my-utm-ep.101990
record_format	uketd_dc
spelling	my-utm-ep.1019902023-07-25T10:15:08Z Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process 2022 Abdul Rim, Allah Ditha Khan HB Economic Theory This research focuses on the improvement of mobile coverage analysis process in Malaysian Communications and Multimedia Commission (MCMC) specifically in the Infrastructure Development Department (IDD). The intervention of this research will be through the introduction of the knowledge creation process within IDD. Three research objectives have been identified: to determine the prevalence factors that affect the performance of IDD in performing the mobile coverage analysis, to implement a knowledge creation process that can improve the performance of IDD in performing the mobile coverage analysis and to diagnose the impact of the interventions among the employees in IDD. The data collection for this research involves ten employees for the quantitative (survey) data and two subject matter experts for the qualitative (interview) data. The data was then analysed using SPSS and NVivo to measure the effectiveness of the interventions in this research. From the analysis, it was found out that the factor contributing to this issue is due to lack of sharing and availability of documents to be used as reference. There is no knowledge creation currently being practised in IDD. Therefore based on the input from the data collection, research has adopted the SECI model of the knowledge creation process as the model for the interventions. The first intervention in cycle 1 will be through the Externalization of developing a document for mobile coverage analysis in IDD. 2022 Thesis http://eprints.utm.my/id/eprint/101990/ http://eprints.utm.my/id/eprint/101990/1/AllahDithaKhanAbdulRimMAHIBS2022.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146640 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HB Economic Theory
spellingShingle	HB Economic Theory Abdul Rim, Allah Ditha Khan Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
description	This research focuses on the improvement of mobile coverage analysis process in Malaysian Communications and Multimedia Commission (MCMC) specifically in the Infrastructure Development Department (IDD). The intervention of this research will be through the introduction of the knowledge creation process within IDD. Three research objectives have been identified: to determine the prevalence factors that affect the performance of IDD in performing the mobile coverage analysis, to implement a knowledge creation process that can improve the performance of IDD in performing the mobile coverage analysis and to diagnose the impact of the interventions among the employees in IDD. The data collection for this research involves ten employees for the quantitative (survey) data and two subject matter experts for the qualitative (interview) data. The data was then analysed using SPSS and NVivo to measure the effectiveness of the interventions in this research. From the analysis, it was found out that the factor contributing to this issue is due to lack of sharing and availability of documents to be used as reference. There is no knowledge creation currently being practised in IDD. Therefore based on the input from the data collection, research has adopted the SECI model of the knowledge creation process as the model for the interventions. The first intervention in cycle 1 will be through the Externalization of developing a document for mobile coverage analysis in IDD.
format	Thesis
qualification_level	Master's degree
author	Abdul Rim, Allah Ditha Khan
author_facet	Abdul Rim, Allah Ditha Khan
author_sort	Abdul Rim, Allah Ditha Khan
title	Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
title_short	Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
title_full	Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
title_fullStr	Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
title_full_unstemmed	Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
title_sort	improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/101990/1/AllahDithaKhanAbdulRimMAHIBS2022.pdf.pdf
_version_	1776100819720994816

Improvement of mobile coverage analysis process in infrastructure development department through adoption of knowledge creation process

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