Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students

Usability testing is the core of usability engineering practice to identify areas where users struggle with the site and make recommendations for improvement. Industrial Training Systems (ITS-UTM) is a web based application system which is developed to manage the industrial training process in Unive...

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Main Author:	Khoo, Song Ching
Format:	Thesis
Language:	English
Published:	2009
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/11479/6/KhooSongChingMFSKSM2009.pdf
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id	my-utm-ep.11479
record_format	uketd_dc
spelling	my-utm-ep.114792017-09-20T10:36:00Z Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students 2009-10 Khoo, Song Ching QA75 Electronic computers. Computer science Usability testing is the core of usability engineering practice to identify areas where users struggle with the site and make recommendations for improvement. Industrial Training Systems (ITS-UTM) is a web based application system which is developed to manage the industrial training process in Universiti Teknologi Malaysia (UTM). Since ITS-UTM is new system, no usability assessment has been done on it before. Therefore, a usability evaluation is needed to evaluate if ITS-UTM is easy to use for average students. However, the literature on usability testing offers surprisingly little help in how to measure usability, in particular how to select measures of usability. Therefore, it is needed to identify the suitable usability aspects and evaluation methods for usability testing on ITS-UTM. In this study, a usability evaluation model has been developed to evaluate the usability of ITMS in aspects of effectiveness, efficiency and satisfaction. The usability evaluation methods applied in this study is performance measurement, observation, and questionnaire. From the results, the overall effectiveness for Student Pre-registration and ITS-UTM are above the success criterion (70%). However, the efficiency and satisfaction of Student Preregistration rated by subjects from questionnaires are low. For usability testing of ITS-UTM, the overall satisfaction rated by subjects after completing each task is high. Besides, the main usability problems met by the students have been identified in this study. Furthermore, this research found that correlations among effectiveness, efficiency, and satisfaction were medium correlated. 2009-10 Thesis http://eprints.utm.my/id/eprint/11479/ http://eprints.utm.my/id/eprint/11479/6/KhooSongChingMFSKSM2009.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information Systems Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Khoo, Song Ching Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
description	Usability testing is the core of usability engineering practice to identify areas where users struggle with the site and make recommendations for improvement. Industrial Training Systems (ITS-UTM) is a web based application system which is developed to manage the industrial training process in Universiti Teknologi Malaysia (UTM). Since ITS-UTM is new system, no usability assessment has been done on it before. Therefore, a usability evaluation is needed to evaluate if ITS-UTM is easy to use for average students. However, the literature on usability testing offers surprisingly little help in how to measure usability, in particular how to select measures of usability. Therefore, it is needed to identify the suitable usability aspects and evaluation methods for usability testing on ITS-UTM. In this study, a usability evaluation model has been developed to evaluate the usability of ITMS in aspects of effectiveness, efficiency and satisfaction. The usability evaluation methods applied in this study is performance measurement, observation, and questionnaire. From the results, the overall effectiveness for Student Pre-registration and ITS-UTM are above the success criterion (70%). However, the efficiency and satisfaction of Student Preregistration rated by subjects from questionnaires are low. For usability testing of ITS-UTM, the overall satisfaction rated by subjects after completing each task is high. Besides, the main usability problems met by the students have been identified in this study. Furthermore, this research found that correlations among effectiveness, efficiency, and satisfaction were medium correlated.
format	Thesis
qualification_level	Master's degree
author	Khoo, Song Ching
author_facet	Khoo, Song Ching
author_sort	Khoo, Song Ching
title	Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
title_short	Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
title_full	Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
title_fullStr	Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
title_full_unstemmed	Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students
title_sort	usability testing of industrial training system (its-utm) phase i for modules used by the students
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information Systems
granting_department	Faculty of Computer Science and Information System
publishDate	2009
url	http://eprints.utm.my/id/eprint/11479/6/KhooSongChingMFSKSM2009.pdf
_version_	1747814860369952768

Usability testing of industrial training system (ITS-UTM) phase i for modules used by the students

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