Information personalization for e-government service in Malaysia

Government sector nowadays is trying to expand the use of Information and Communication Technology (ICT) to provide the services to citizen. Personalization is part of evolution of ICT in delivering the relevant information tailored to citizen’s needs and preferences. Personalization has been widely...

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Main Author:	Prima, Silviana
Format:	Thesis
Published:	2010
Subjects:	JF Political institutions (General)
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id	my-utm-ep.21299
record_format	uketd_dc
spelling	my-utm-ep.212992020-03-03T07:34:38Z Information personalization for e-government service in Malaysia 2010 Prima, Silviana JF Political institutions (General) Government sector nowadays is trying to expand the use of Information and Communication Technology (ICT) to provide the services to citizen. Personalization is part of evolution of ICT in delivering the relevant information tailored to citizen’s needs and preferences. Personalization has been widely implemented in the private sector, but recently still gains the new concept in the government sector. Understand the needs of citizens are very important to improve the citizen satisfaction and result to repetitive visit. Based on the findings from another researcher, personalization is positively related to service quality. There are various personalization models have been reviewed by researcher, but an appropriate personalization models are selected based on the services provided by government. Beside that, the implementation of personalization in the private sector and oversea public sector need to be studied for personalization model benchmarking. To meet the best result from this project, Majlis Perbandaran Johor Baru Tengah (MPJBT) is researcher’s selected case study in order to achieve the objective of this project. Hopefully the result of this project will give a beneficial contribution for information delivery to its citizen. 2010 Thesis http://eprints.utm.my/id/eprint/21299/ masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
topic	JF Political institutions (General)
spellingShingle	JF Political institutions (General) Prima, Silviana Information personalization for e-government service in Malaysia
description	Government sector nowadays is trying to expand the use of Information and Communication Technology (ICT) to provide the services to citizen. Personalization is part of evolution of ICT in delivering the relevant information tailored to citizen’s needs and preferences. Personalization has been widely implemented in the private sector, but recently still gains the new concept in the government sector. Understand the needs of citizens are very important to improve the citizen satisfaction and result to repetitive visit. Based on the findings from another researcher, personalization is positively related to service quality. There are various personalization models have been reviewed by researcher, but an appropriate personalization models are selected based on the services provided by government. Beside that, the implementation of personalization in the private sector and oversea public sector need to be studied for personalization model benchmarking. To meet the best result from this project, Majlis Perbandaran Johor Baru Tengah (MPJBT) is researcher’s selected case study in order to achieve the objective of this project. Hopefully the result of this project will give a beneficial contribution for information delivery to its citizen.
format	Thesis
qualification_level	Master's degree
author	Prima, Silviana
author_facet	Prima, Silviana
author_sort	Prima, Silviana
title	Information personalization for e-government service in Malaysia
title_short	Information personalization for e-government service in Malaysia
title_full	Information personalization for e-government service in Malaysia
title_fullStr	Information personalization for e-government service in Malaysia
title_full_unstemmed	Information personalization for e-government service in Malaysia
title_sort	information personalization for e-government service in malaysia
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department	Faculty of Computer Science and Information System
publishDate	2010
_version_	1747815421164126208

Information personalization for e-government service in Malaysia

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