Customer service and maintenance system

Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the...

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Main Author: Shamsudin, Adam
Format: Thesis
Language:English
Published: 2006
Subjects:
Online Access:http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf
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id my-utm-ep.2708
record_format uketd_dc
spelling my-utm-ep.27082018-06-25T00:41:27Z Customer service and maintenance system 2006-04 Shamsudin, Adam H Social Sciences (General) QA75 Electronic computers. Computer science Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the modules and functions will be fully utilized by the System Engineer, Managers, and Higher Management personnel. Apart from that, this project enables our participants to gather enormous amount of knowledge, not just in system development, but the whole process of managing every single phase of project development. This project is developed with the help of Unified Modeling Language as one of the development tool. The basic concept of this system is to promote the needs of catering the customer’s breakdown calls, and logging it into a nice and well-defined database. It helps the company to be at much competitive with the other multi-national organizations in terms of much higher service quality 2006-04 Thesis http://eprints.utm.my/id/eprint/2708/ http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution Universiti Teknologi Malaysia
collection UTM Institutional Repository
language English
topic H Social Sciences (General)
H Social Sciences (General)
spellingShingle H Social Sciences (General)
H Social Sciences (General)
Shamsudin, Adam
Customer service and maintenance system
description Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the modules and functions will be fully utilized by the System Engineer, Managers, and Higher Management personnel. Apart from that, this project enables our participants to gather enormous amount of knowledge, not just in system development, but the whole process of managing every single phase of project development. This project is developed with the help of Unified Modeling Language as one of the development tool. The basic concept of this system is to promote the needs of catering the customer’s breakdown calls, and logging it into a nice and well-defined database. It helps the company to be at much competitive with the other multi-national organizations in terms of much higher service quality
format Thesis
qualification_level Master's degree
author Shamsudin, Adam
author_facet Shamsudin, Adam
author_sort Shamsudin, Adam
title Customer service and maintenance system
title_short Customer service and maintenance system
title_full Customer service and maintenance system
title_fullStr Customer service and maintenance system
title_full_unstemmed Customer service and maintenance system
title_sort customer service and maintenance system
granting_institution Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department Faculty of Computer Science and Information System
publishDate 2006
url http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf
_version_ 1747814426315063296