Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu

The purpose of this research is to look onto the quality of working life (KKB) of front liner staff LHDN Terengganu and Kelantan towards level of stres, and the relation between factor KKB and stres. This research involves nine objective whereby first objective is to identify level factor KKB and st...

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Main Author:	Mohd. Hama, Mohd. Firdaus
Format:	Thesis
Language:	English
Published:	2012
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/39754/1/MohdFirdausMohdHamaMFPPSM2012.pdf
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id	my-utm-ep.39754
record_format	uketd_dc
spelling	my-utm-ep.397542022-04-12T08:24:43Z Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu 2012-04 Mohd. Hama, Mohd. Firdaus HD28 Management. Industrial Management The purpose of this research is to look onto the quality of working life (KKB) of front liner staff LHDN Terengganu and Kelantan towards level of stres, and the relation between factor KKB and stres. This research involves nine objective whereby first objective is to identify level factor KKB and stres, thirdly, to identify the difference of KKB and stres among the front liner staffs’ according to demographic, continue with the relation between KKB and stress among country and lastly to identify which is the dominan factor for KKB that contribute to stres. Questionnaire was used as the research instrument to know the responden feedback. A sample of 25 staffs which was selected through random purposely sampling based on Krejcie and Morgan timetable are from LHDN Kelantan and Terengganu area. Data collected were analyzed by SPSS software version 11.5 with the realibility for this study is a 0.70. Techniques such as percentage and mean were used for descriptive statistic and t-test and one way anova together with multiple regresion and chi square for correlation were applied to see the difference and the relation between two main factor mention above. For overall, result shows that factor of KKB contribute the level of stres among staff with some item of KKB have relation with demographic area such as sex and the secureness during office hour. Somehow, there are also some factor of KKB towards stres in demographic part doesn’t show any relation such as the age and level of study. From this research, some suggestions had been given to improve the research findings. 2012-04 Thesis http://eprints.utm.my/id/eprint/39754/ http://eprints.utm.my/id/eprint/39754/1/MohdFirdausMohdHamaMFPPSM2012.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Management and Human Resources Development Faculty of Management and Human Resources Development
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Mohd. Hama, Mohd. Firdaus Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
description	The purpose of this research is to look onto the quality of working life (KKB) of front liner staff LHDN Terengganu and Kelantan towards level of stres, and the relation between factor KKB and stres. This research involves nine objective whereby first objective is to identify level factor KKB and stres, thirdly, to identify the difference of KKB and stres among the front liner staffs’ according to demographic, continue with the relation between KKB and stress among country and lastly to identify which is the dominan factor for KKB that contribute to stres. Questionnaire was used as the research instrument to know the responden feedback. A sample of 25 staffs which was selected through random purposely sampling based on Krejcie and Morgan timetable are from LHDN Kelantan and Terengganu area. Data collected were analyzed by SPSS software version 11.5 with the realibility for this study is a 0.70. Techniques such as percentage and mean were used for descriptive statistic and t-test and one way anova together with multiple regresion and chi square for correlation were applied to see the difference and the relation between two main factor mention above. For overall, result shows that factor of KKB contribute the level of stres among staff with some item of KKB have relation with demographic area such as sex and the secureness during office hour. Somehow, there are also some factor of KKB towards stres in demographic part doesn’t show any relation such as the age and level of study. From this research, some suggestions had been given to improve the research findings.
format	Thesis
qualification_level	Master's degree
author	Mohd. Hama, Mohd. Firdaus
author_facet	Mohd. Hama, Mohd. Firdaus
author_sort	Mohd. Hama, Mohd. Firdaus
title	Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
title_short	Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
title_full	Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
title_fullStr	Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
title_full_unstemmed	Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu
title_sort	kualiti kehidupan bekerja (kkb) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan terengganu
granting_institution	Universiti Teknologi Malaysia, Faculty of Management and Human Resources Development
granting_department	Faculty of Management and Human Resources Development
publishDate	2012
url	http://eprints.utm.my/id/eprint/39754/1/MohdFirdausMohdHamaMFPPSM2012.pdf
_version_	1747816547818143744

Kualiti kehidupan bekerja (KKB) dan hubungannya dengan stres dalam kalangan staf kaunter barisan hadapan lembaga hasil dalam negeri di kelantan dan Terengganu

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