The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers

The automotive industry is one of the most important and strategic industries in the Malaysian manufacturing sector. It supports a large number of Small and Medium Enterprises (SMEs). The Malaysian automotive industry, especially the suppliers, must be able to stay competitive and be in business. In...

Full description

Saved in:

Bibliographic Details
Main Author:	Zadry, Hilma Raimona
Format:	Thesis
Language:	English
Published:	2005
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/4175/1/HilmaRaimonaZadryMFKM2005.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.4175
record_format	uketd_dc
spelling	my-utm-ep.41752018-01-15T07:07:00Z The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers 2005-04 Zadry, Hilma Raimona TJ Mechanical engineering and machinery HD28 Management. Industrial Management The automotive industry is one of the most important and strategic industries in the Malaysian manufacturing sector. It supports a large number of Small and Medium Enterprises (SMEs). The Malaysian automotive industry, especially the suppliers, must be able to stay competitive and be in business. In order to be able to achieve the above goals, suppliers should apply Total Quality Management (TQM) to improve the quality of products and services in satisfying the customers. Theory of Constraints (TOC) is a systems methodology that has been developed to assist people and organizations to think about their problems, develop breakthrough solutions and implement those solutions successfully. This study has attempted to integrate TQM and TOC in enhancing the implementation of TQM. There has not been any well research about the integration of TQM and TOC implementation, especially in Malaysia. So, it is hoped that this study can help Malaysian SMEs, especially automotive suppliers, to implement TQM better. Survey methodology and case study have been conducted to determine the extent of TQM and TOC implementation in Malaysian automotive suppliers. The TOC Thinking Process (TP) tools were used to analyze data from survey and case study to find out and reduce some of the problems of TQM implementation in Malaysian automotive suppliers. It was found that Malaysian automotive suppliers have achieved quite a high level of their quality implementation programs, although most of them are still in the early stage of implementing TQM. There were also still problems in their implementation of TQM. By using TOC TP tools, it was found that the core problem of the TQM implementation in Malaysian automotive suppliers was lack of management leadership and commitment to TQM. The main contribution of this study is a proposed framework for the integration of TQM and TOC in assisting companies for the implementation of TQM. 2005-04 Thesis http://eprints.utm.my/id/eprint/4175/ http://eprints.utm.my/id/eprint/4175/1/HilmaRaimonaZadryMFKM2005.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Mechanical Engineering Faculty of Mechanical Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TJ Mechanical engineering and machinery TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery TJ Mechanical engineering and machinery Zadry, Hilma Raimona The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
description	The automotive industry is one of the most important and strategic industries in the Malaysian manufacturing sector. It supports a large number of Small and Medium Enterprises (SMEs). The Malaysian automotive industry, especially the suppliers, must be able to stay competitive and be in business. In order to be able to achieve the above goals, suppliers should apply Total Quality Management (TQM) to improve the quality of products and services in satisfying the customers. Theory of Constraints (TOC) is a systems methodology that has been developed to assist people and organizations to think about their problems, develop breakthrough solutions and implement those solutions successfully. This study has attempted to integrate TQM and TOC in enhancing the implementation of TQM. There has not been any well research about the integration of TQM and TOC implementation, especially in Malaysia. So, it is hoped that this study can help Malaysian SMEs, especially automotive suppliers, to implement TQM better. Survey methodology and case study have been conducted to determine the extent of TQM and TOC implementation in Malaysian automotive suppliers. The TOC Thinking Process (TP) tools were used to analyze data from survey and case study to find out and reduce some of the problems of TQM implementation in Malaysian automotive suppliers. It was found that Malaysian automotive suppliers have achieved quite a high level of their quality implementation programs, although most of them are still in the early stage of implementing TQM. There were also still problems in their implementation of TQM. By using TOC TP tools, it was found that the core problem of the TQM implementation in Malaysian automotive suppliers was lack of management leadership and commitment to TQM. The main contribution of this study is a proposed framework for the integration of TQM and TOC in assisting companies for the implementation of TQM.
format	Thesis
qualification_level	Master's degree
author	Zadry, Hilma Raimona
author_facet	Zadry, Hilma Raimona
author_sort	Zadry, Hilma Raimona
title	The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
title_short	The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
title_full	The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
title_fullStr	The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
title_full_unstemmed	The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers
title_sort	integration of total quality management (tqm) and theory of constraints (toc) implementation in malaysian automotive suppliers
granting_institution	Universiti Teknologi Malaysia, Faculty of Mechanical Engineering
granting_department	Faculty of Mechanical Engineering
publishDate	2005
url	http://eprints.utm.my/id/eprint/4175/1/HilmaRaimonaZadryMFKM2005.pdf
_version_	1747814497131692032

The integration of Total Quality Management (TQM) and Theory Of Constraints (TOC) implementation in Malaysian automotive suppliers

Similar Items