Business process reengineering in SMEs (case study at Alsultan Company)

The purpose of this study is to apply the most appropriate business process reengineering (BPR) methodology in reducing cost, shortening the processes time and enhancing the customer satisfaction for SMEs (small medium enterprises). Comparison of eight BPR methodologies has been conducted in order t...

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Main Author:	Ali Bagaber, Abdullah Ahmed
Format:	Thesis
Language:	English
Published:	2014
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/48013/25/AbdullahAhmedAliBagaberMFC2014.pdf
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id	my-utm-ep.48013
record_format	uketd_dc
spelling	my-utm-ep.480132017-08-16T04:18:41Z Business process reengineering in SMEs (case study at Alsultan Company) 2014-03 Ali Bagaber, Abdullah Ahmed QA75 Electronic computers. Computer science The purpose of this study is to apply the most appropriate business process reengineering (BPR) methodology in reducing cost, shortening the processes time and enhancing the customer satisfaction for SMEs (small medium enterprises). Comparison of eight BPR methodologies has been conducted in order to come up with the most suitable reengineering methodology for SMEs. Based on the result of the comparison, the researcher has chosen the BPR stages methodology to be applied in Alsultan Company that has been selected as a case study. Interviews were conducted with top management to collect the required data including the company’s objectives, performance objective, critical process and problems associated with these processes. After applying the BPR stages on the Alsultan Company, several processes were identified that could be improved are ordering, payment, logistic, account payable and complaint process. The outcome of this study which is referred as the to-be processes was verified by the top management of Alsultan Company in order to ensure it is met with the company objectives. As a result, this study proposed the BPR stages methodology is the most appropriate methodologies that can be applied for a drastic upgrade of SMEs. 2014-03 Thesis http://eprints.utm.my/id/eprint/48013/ http://eprints.utm.my/id/eprint/48013/25/AbdullahAhmedAliBagaberMFC2014.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Ali Bagaber, Abdullah Ahmed Business process reengineering in SMEs (case study at Alsultan Company)
description	The purpose of this study is to apply the most appropriate business process reengineering (BPR) methodology in reducing cost, shortening the processes time and enhancing the customer satisfaction for SMEs (small medium enterprises). Comparison of eight BPR methodologies has been conducted in order to come up with the most suitable reengineering methodology for SMEs. Based on the result of the comparison, the researcher has chosen the BPR stages methodology to be applied in Alsultan Company that has been selected as a case study. Interviews were conducted with top management to collect the required data including the company’s objectives, performance objective, critical process and problems associated with these processes. After applying the BPR stages on the Alsultan Company, several processes were identified that could be improved are ordering, payment, logistic, account payable and complaint process. The outcome of this study which is referred as the to-be processes was verified by the top management of Alsultan Company in order to ensure it is met with the company objectives. As a result, this study proposed the BPR stages methodology is the most appropriate methodologies that can be applied for a drastic upgrade of SMEs.
format	Thesis
qualification_level	Master's degree
author	Ali Bagaber, Abdullah Ahmed
author_facet	Ali Bagaber, Abdullah Ahmed
author_sort	Ali Bagaber, Abdullah Ahmed
title	Business process reengineering in SMEs (case study at Alsultan Company)
title_short	Business process reengineering in SMEs (case study at Alsultan Company)
title_full	Business process reengineering in SMEs (case study at Alsultan Company)
title_fullStr	Business process reengineering in SMEs (case study at Alsultan Company)
title_full_unstemmed	Business process reengineering in SMEs (case study at Alsultan Company)
title_sort	business process reengineering in smes (case study at alsultan company)
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
url	http://eprints.utm.my/id/eprint/48013/25/AbdullahAhmedAliBagaberMFC2014.pdf
_version_	1747817286563004416

Business process reengineering in SMEs (case study at Alsultan Company)

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