Qualitative project management (QPM),a case study of CMMI initiatives with GQM by AIG software international JV
Quality is seen as having become the single most important force leading to organisational success and company growth in national and international markets. Further, it is argued that: 'Quality is in its essence a way of managing the organisation' and that, like finance and marketing, q...
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| Format: | Thesis |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/48076/1/SheelaBawaniRamanMFC2004.pdf |
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| Summary: | Quality is seen as having become the single most important force leading to
organisational success and company growth in national and international markets.
Further, it is argued that: 'Quality is in its essence a way of managing the
organisation' and that, like finance and marketing, quality has now become an
essential element of modern management; so as to AIGSI as well. This report
analyses the constancy of purpose adopted by AIG Software International (AIGSI)
Private Limited Corporation, Malaysia in establishing qualitative project management
with the aim of increasing organizational profitability. A well-established process, the
five-step Capability Maturity Model Integrated (CMMi) of SEI and the Goal Question
Metrics (GQM) lends assistance to AIGSI’s intentions. This study attempts to
establish the relativity of the GQM, currently a more academically known paradigm
with the CMMi modal. We’ve introduced GQM to develop a set of metrics to help
control and monitor the institutionalization of the standards and procedures established
in AIGSI in accordance to the CMMi requirements. In relation to, we have created a
GQM plan, to help support the CMMi initiatives. As a result of this study, we would
like to project a better understanding between the correlation of a combined set of
metrics within GQM and the CMMi in an industrial environment. In achieving the
goals of this report as stated above, we will also comply to the commitment made in
our initial proposal, a supporting initiative of this report wherein to help the legacy
team of AIGSI to better their process compliance index (PCI) to a comfortable level of
80% and above. |
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