Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan

In this study, the significance of information technology (IT) and total quality management (TQM) has been discussed and analyzed, also the theories of research study variables. This study focused on the critical success factors and the relationship between total quality management, information t...

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Main Author:	Zaid Mohammad Ali Alfayad
Format:	Thesis
Language:	English
Published:	2012
Subjects:	TS Manufactures
Online Access:	http://eprints.utm.my/id/eprint/48129/1/ZaidMohammadAlfayadMFM2013.pdf
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id	my-utm-ep.48129
record_format	uketd_dc
spelling	my-utm-ep.481292017-08-16T04:29:51Z Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan 2012 Zaid Mohammad Ali Alfayad, TS Manufactures In this study, the significance of information technology (IT) and total quality management (TQM) has been discussed and analyzed, also the theories of research study variables. This study focused on the critical success factors and the relationship between total quality management, information technology and organizational performance in the Jordanian courts. The aim of this research is to identify the critical success factors of Information technology, total quality management and organizational performance Also, to identify the impact of information technology (IT) implementation, role of total quality management (TQM) on the Jordanian court system performance. In this research study, the quantitative methodology was used through the questionnaires which will be filled by the courts' employee. In this research study, the close ended as well as the openended questions are being used to support the results from the study. The expected population in this study is 135 employees, and the sample size is 100 employees. Thus after analysis it can be proven that the performance of the Jordanian courts and its employees can be improved by implementing the information technology systems and total quality management approaches. The purpose of this research study is to develop a conceptual framework that examines information technology (IT), total quality management (TQM) factors and their relationship with the Jordanian courts organizational performance. The main expected implication of the findings for managers is that with IT role, TQM practices, court systems in Jordan are more likely to achieve better performance than without the IT role and TQM practices. This study supports the theories of IT, TQM that positively impacts the organization performance. 2012 Thesis http://eprints.utm.my/id/eprint/48129/ http://eprints.utm.my/id/eprint/48129/1/ZaidMohammadAlfayadMFM2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:79987?queryType=vitalDismax&query=Development+of+structural+model+of+relationship+between+TQM%2C+IT+and+OP+for+the+courts+at+the+new+palace+of+justice+in+Jordan&public=true masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TS Manufactures
spellingShingle	TS Manufactures Zaid Mohammad Ali Alfayad, Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
description	In this study, the significance of information technology (IT) and total quality management (TQM) has been discussed and analyzed, also the theories of research study variables. This study focused on the critical success factors and the relationship between total quality management, information technology and organizational performance in the Jordanian courts. The aim of this research is to identify the critical success factors of Information technology, total quality management and organizational performance Also, to identify the impact of information technology (IT) implementation, role of total quality management (TQM) on the Jordanian court system performance. In this research study, the quantitative methodology was used through the questionnaires which will be filled by the courts' employee. In this research study, the close ended as well as the openended questions are being used to support the results from the study. The expected population in this study is 135 employees, and the sample size is 100 employees. Thus after analysis it can be proven that the performance of the Jordanian courts and its employees can be improved by implementing the information technology systems and total quality management approaches. The purpose of this research study is to develop a conceptual framework that examines information technology (IT), total quality management (TQM) factors and their relationship with the Jordanian courts organizational performance. The main expected implication of the findings for managers is that with IT role, TQM practices, court systems in Jordan are more likely to achieve better performance than without the IT role and TQM practices. This study supports the theories of IT, TQM that positively impacts the organization performance.
format	Thesis
qualification_level	Master's degree
author	Zaid Mohammad Ali Alfayad,
author_facet	Zaid Mohammad Ali Alfayad,
author_sort	Zaid Mohammad Ali Alfayad,
title	Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
title_short	Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
title_full	Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
title_fullStr	Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
title_full_unstemmed	Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan
title_sort	development of structural model of relationship between tqm, it and op for the courts at the new palace of justice in jordan
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2012
url	http://eprints.utm.my/id/eprint/48129/1/ZaidMohammadAlfayadMFM2013.pdf
_version_	1747817314828419072

Development of structural model of relationship between TQM, IT and OP for the courts at the new palace of justice in Jordan

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