The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology

Enhancing communication between Alumni section of each higher education institute and the members is one of the most valuable assets for higher education territory that would help to increase its reputation. Currently, there has been a growing concern in university with regard to lack of communicati...

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Main Author:	Moradi, Bahareh
Format:	Thesis
Language:	English
Published:	2014
Subjects:	TK Electrical engineering Electronics Nuclear engineering
Online Access:	http://eprints.utm.my/id/eprint/48654/1/BaharehMoradiMFC2014.pdf
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id	my-utm-ep.48654
record_format	uketd_dc
spelling	my-utm-ep.486542020-03-08T08:11:11Z The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology 2014-03 Moradi, Bahareh TK Electrical engineering. Electronics Nuclear engineering Enhancing communication between Alumni section of each higher education institute and the members is one of the most valuable assets for higher education territory that would help to increase its reputation. Currently, there has been a growing concern in university with regard to lack of communication between graduates and current students. This is a point to an apparent gap between the Alumni and current students of the university. In order to address this problem, this study seeks to investigate the existing services which attract more stakeholders to communicate with the Alumni Liaison Unit. Also, the study examines the effects of Web 2.0 in improving the communication between the Alumni Liaison Unit and stakeholders. Both quantitative and qualitative methods of data collection and analysis were carried out to achieve these objectives. Two sets of questionnaires and semi-structured interview questions were utilized as means of data collection. About 300 post-graduate students of computing faculty answered the questionnaire and 10 person of this population attend in interview randomly. This study concludes with determining the most popular Web 2.0 services that users as students in university have desire to use and they determined the advantages of Web 2.0 services. Finally, this study offers recommendation for improving the communication in Alumni between members. 2014-03 Thesis http://eprints.utm.my/id/eprint/48654/ http://eprints.utm.my/id/eprint/48654/1/BaharehMoradiMFC2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:91077 masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TK Electrical engineering Electronics Nuclear engineering
spellingShingle	TK Electrical engineering Electronics Nuclear engineering Moradi, Bahareh The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
description	Enhancing communication between Alumni section of each higher education institute and the members is one of the most valuable assets for higher education territory that would help to increase its reputation. Currently, there has been a growing concern in university with regard to lack of communication between graduates and current students. This is a point to an apparent gap between the Alumni and current students of the university. In order to address this problem, this study seeks to investigate the existing services which attract more stakeholders to communicate with the Alumni Liaison Unit. Also, the study examines the effects of Web 2.0 in improving the communication between the Alumni Liaison Unit and stakeholders. Both quantitative and qualitative methods of data collection and analysis were carried out to achieve these objectives. Two sets of questionnaires and semi-structured interview questions were utilized as means of data collection. About 300 post-graduate students of computing faculty answered the questionnaire and 10 person of this population attend in interview randomly. This study concludes with determining the most popular Web 2.0 services that users as students in university have desire to use and they determined the advantages of Web 2.0 services. Finally, this study offers recommendation for improving the communication in Alumni between members.
format	Thesis
qualification_level	Master's degree
author	Moradi, Bahareh
author_facet	Moradi, Bahareh
author_sort	Moradi, Bahareh
title	The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
title_short	The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
title_full	The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
title_fullStr	The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
title_full_unstemmed	The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology
title_sort	service usage improvement for alumni liason unit, utm using web 2.0 technology
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
url	http://eprints.utm.my/id/eprint/48654/1/BaharehMoradiMFC2014.pdf
_version_	1747817443199287296

The service usage improvement for Alumni Liason Unit, UTM using web 2.0 technology

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