The match between organizational climate for innovation and airport service quality

The importance of organizational climate for innovation in improving airport service quality is crucial in new century’s business and tourism competition. Hence, this study looked into the role of organizational climate for innovation into airport service quality from managers and employees perspect...

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Main Author:	Fooladivanda, Abdolmabood
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/50759/25/AbdolmaboodFooladivandaMFP2013.pdf
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id	my-utm-ep.50759
record_format	uketd_dc
spelling	my-utm-ep.507592020-07-12T02:44:11Z The match between organizational climate for innovation and airport service quality 2013-12 Fooladivanda, Abdolmabood HD28 Management. Industrial Management The importance of organizational climate for innovation in improving airport service quality is crucial in new century’s business and tourism competition. Hence, this study looked into the role of organizational climate for innovation into airport service quality from managers and employees perspective in Senai International Airport, Johor, Malaysia. Questionnaire with 5-point likert scale was distributed among 111 respondents consisting the airport managers and personnel. Airport service quality and organizational climate for innovation were both treated as independent variables that consist of various dimensions and attributes. Comparison of the gap between importance and agreement of innovative climate was developed by amabile et al. (1996) and was employed for data analysis in this research. Result showed that six innovative climate attributes from organizational encouragement, supervisor encouragement, workgroup support, sufficient resources, challenging work, freedom, organizational impediments and workload pressure had higher importance for improving service quality, but did not exist in the airport, thus had to be fixed including recognition and award system, goal setting, trust, autonomy, and internal strife. Six other innovative climate attributes had higher existence than importance, thus were considered, including supervisor support, budgeting and resource dedication, over-challenging tasks, time pressure and realistic expectations. This study revealed the importance of certain organizational climate attribute in contributing to airport service quality. Moreover, it is crucial for airport top management to fix certain innovative climate attributes to provide subordinate with enough organizational innovative climate to contribute to service quality. 2013-12 Thesis http://eprints.utm.my/id/eprint/50759/ http://eprints.utm.my/id/eprint/50759/25/AbdolmaboodFooladivandaMFP2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:90580 masters Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development Faculty of Management and Human Resource Development
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Fooladivanda, Abdolmabood The match between organizational climate for innovation and airport service quality
description	The importance of organizational climate for innovation in improving airport service quality is crucial in new century’s business and tourism competition. Hence, this study looked into the role of organizational climate for innovation into airport service quality from managers and employees perspective in Senai International Airport, Johor, Malaysia. Questionnaire with 5-point likert scale was distributed among 111 respondents consisting the airport managers and personnel. Airport service quality and organizational climate for innovation were both treated as independent variables that consist of various dimensions and attributes. Comparison of the gap between importance and agreement of innovative climate was developed by amabile et al. (1996) and was employed for data analysis in this research. Result showed that six innovative climate attributes from organizational encouragement, supervisor encouragement, workgroup support, sufficient resources, challenging work, freedom, organizational impediments and workload pressure had higher importance for improving service quality, but did not exist in the airport, thus had to be fixed including recognition and award system, goal setting, trust, autonomy, and internal strife. Six other innovative climate attributes had higher existence than importance, thus were considered, including supervisor support, budgeting and resource dedication, over-challenging tasks, time pressure and realistic expectations. This study revealed the importance of certain organizational climate attribute in contributing to airport service quality. Moreover, it is crucial for airport top management to fix certain innovative climate attributes to provide subordinate with enough organizational innovative climate to contribute to service quality.
format	Thesis
qualification_level	Master's degree
author	Fooladivanda, Abdolmabood
author_facet	Fooladivanda, Abdolmabood
author_sort	Fooladivanda, Abdolmabood
title	The match between organizational climate for innovation and airport service quality
title_short	The match between organizational climate for innovation and airport service quality
title_full	The match between organizational climate for innovation and airport service quality
title_fullStr	The match between organizational climate for innovation and airport service quality
title_full_unstemmed	The match between organizational climate for innovation and airport service quality
title_sort	match between organizational climate for innovation and airport service quality
granting_institution	Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development
granting_department	Faculty of Management and Human Resource Development
publishDate	2013
url	http://eprints.utm.my/id/eprint/50759/25/AbdolmaboodFooladivandaMFP2013.pdf
_version_	1747817528076271616

The match between organizational climate for innovation and airport service quality

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