Business process improvement (BPI) in an enterprise company

To stay competitive and sustain long term profitability, Business Process Improvement (BPI) methodologies has become strategically important for many enterprise company in recent years. This research therefore explored business process improvement methodology in the areas of quality management as an...

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Main Author:	Salim, Norasikin
Format:	Thesis
Language:	English
Published:	2014
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/50793/25/NorasikinSalimMFKM2014.pdf
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id	my-utm-ep.50793
record_format	uketd_dc
spelling	my-utm-ep.507932020-07-12T06:01:19Z Business process improvement (BPI) in an enterprise company 2014-06 Salim, Norasikin TJ Mechanical engineering and machinery To stay competitive and sustain long term profitability, Business Process Improvement (BPI) methodologies has become strategically important for many enterprise company in recent years. This research therefore explored business process improvement methodology in the areas of quality management as an essential work to create a successful and competitive enterprise. Managing customer complaint is the major challenges for quality department. Slow respond to customer complaint due to product failure has a big implication to the entire organization such as embark or increase customer dissatisfaction, lose customer trust, tarnish company reputation, and decrease in sales and revenue. However, the process of identifying failure or defect root cause(s) and defining the corrective and preventive actions consumes considerable amount of precious time and effort of engineers. In this research, we deployed BPI methodology called Tabular Application Development (TAD) for business process improvement. The TAD business improvement method has resulted the development of prototype dynamic web-based application of an integrated information system and defect knowledge central as a solution. Based on process simulation, the improvement solution can help to reduce 23% of average cycle time for treating one customer complaint. 2014-06 Thesis http://eprints.utm.my/id/eprint/50793/ http://eprints.utm.my/id/eprint/50793/25/NorasikinSalimMFKM2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:87902 masters Universiti Teknologi Malaysia, Faculty of Mechanical Engineering Faculty of Mechanical Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery Salim, Norasikin Business process improvement (BPI) in an enterprise company
description	To stay competitive and sustain long term profitability, Business Process Improvement (BPI) methodologies has become strategically important for many enterprise company in recent years. This research therefore explored business process improvement methodology in the areas of quality management as an essential work to create a successful and competitive enterprise. Managing customer complaint is the major challenges for quality department. Slow respond to customer complaint due to product failure has a big implication to the entire organization such as embark or increase customer dissatisfaction, lose customer trust, tarnish company reputation, and decrease in sales and revenue. However, the process of identifying failure or defect root cause(s) and defining the corrective and preventive actions consumes considerable amount of precious time and effort of engineers. In this research, we deployed BPI methodology called Tabular Application Development (TAD) for business process improvement. The TAD business improvement method has resulted the development of prototype dynamic web-based application of an integrated information system and defect knowledge central as a solution. Based on process simulation, the improvement solution can help to reduce 23% of average cycle time for treating one customer complaint.
format	Thesis
qualification_level	Master's degree
author	Salim, Norasikin
author_facet	Salim, Norasikin
author_sort	Salim, Norasikin
title	Business process improvement (BPI) in an enterprise company
title_short	Business process improvement (BPI) in an enterprise company
title_full	Business process improvement (BPI) in an enterprise company
title_fullStr	Business process improvement (BPI) in an enterprise company
title_full_unstemmed	Business process improvement (BPI) in an enterprise company
title_sort	business process improvement (bpi) in an enterprise company
granting_institution	Universiti Teknologi Malaysia, Faculty of Mechanical Engineering
granting_department	Faculty of Mechanical Engineering
publishDate	2014
url	http://eprints.utm.my/id/eprint/50793/25/NorasikinSalimMFKM2014.pdf
_version_	1747817536129335296

Business process improvement (BPI) in an enterprise company

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