Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru

The rapid growth of the budget hotel service these days is no longer an exceptional case. With the projected increase in this sector, front-line staffs are the first to deal with customers. Therefore, this study was undertaken to identify the training needs among front-line staff who work in budget...

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Main Author:	Shariff, Siti Suraya
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/54005/1/SitiSurayaShariffMFP2015.pdf
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id	my-utm-ep.54005
record_format	uketd_dc
spelling	my-utm-ep.540052020-10-14T08:46:14Z Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru 2015-07 Shariff, Siti Suraya HD28 Management. Industrial Management The rapid growth of the budget hotel service these days is no longer an exceptional case. With the projected increase in this sector, front-line staffs are the first to deal with customers. Therefore, this study was undertaken to identify the training needs among front-line staff who work in budget hotels. The study was conducted on the 39 front-line staff working in 39 budget hotels in Johor Bahru. Among the aspects studied is the problem of staff performance, competencies needed for front-line staff and the necessary training provided to them. This study used qualitative and quantitative methods and qualitative research which was conducted by interviewing with three (3) important individual in the budget hotel sector, while for quantitative methods researchers have also distributed questionnaires to the respondents. The qualitative data analysis was conducted by reproducing the data and quantitative data were analyzed using SPSS program. The study found that the performance issue of front-line staff is divided into three aspects which is knowledge, skills and attitudes. There are three (3) aspects of competencies required as front-line staff which is technical, academic and personal effectiveness. This study found that front-line staffs are at a moderate level. This study also identified training needs and competency gaps found that there were any competence held by the respondent did not match with actual competencies. The study also suggests training that should be given to front-line staff in the budget hotel sector. 2015-07 Thesis http://eprints.utm.my/id/eprint/54005/ http://eprints.utm.my/id/eprint/54005/1/SitiSurayaShariffMFP2015.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:86592 masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Shariff, Siti Suraya Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
description	The rapid growth of the budget hotel service these days is no longer an exceptional case. With the projected increase in this sector, front-line staffs are the first to deal with customers. Therefore, this study was undertaken to identify the training needs among front-line staff who work in budget hotels. The study was conducted on the 39 front-line staff working in 39 budget hotels in Johor Bahru. Among the aspects studied is the problem of staff performance, competencies needed for front-line staff and the necessary training provided to them. This study used qualitative and quantitative methods and qualitative research which was conducted by interviewing with three (3) important individual in the budget hotel sector, while for quantitative methods researchers have also distributed questionnaires to the respondents. The qualitative data analysis was conducted by reproducing the data and quantitative data were analyzed using SPSS program. The study found that the performance issue of front-line staff is divided into three aspects which is knowledge, skills and attitudes. There are three (3) aspects of competencies required as front-line staff which is technical, academic and personal effectiveness. This study found that front-line staffs are at a moderate level. This study also identified training needs and competency gaps found that there were any competence held by the respondent did not match with actual competencies. The study also suggests training that should be given to front-line staff in the budget hotel sector.
format	Thesis
qualification_level	Master's degree
author	Shariff, Siti Suraya
author_facet	Shariff, Siti Suraya
author_sort	Shariff, Siti Suraya
title	Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
title_short	Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
title_full	Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
title_fullStr	Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
title_full_unstemmed	Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
title_sort	keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, johor bahru
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2015
url	http://eprints.utm.my/id/eprint/54005/1/SitiSurayaShariffMFP2015.pdf
_version_	1747817671841284096

Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru

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