Persepasi pelanggan terhadap aplikasi tahap perkhidmatan dalam pengurusan penyelenggaran fasiliti di institusi pengajian tinggi
A quality and systematic maintenance management will definitely give good impact and help to establish a good name for service provider and the stakeholder. To ensure the quality of services are sustained and appreciated by the customers, a mechanism has been introduced which known as Service Lev...
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| Format: | Thesis |
| Language: | English |
| Published: |
2007
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| Online Access: | http://eprints.utm.my/id/eprint/6182/1/ZanariahKadirMFM2007_PersepasiPelangganterhadapAplikasiTahapPerkhidmatan.pdf |
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