Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley

Customer satisfaction is a very popular concept in many industries nowadays including housing industry. In order to enhance quality in the housing industry, the government has introduced CIS 2 as the minimum standardisation requirement for low cost housing. The objective of the survey is to determin...

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Main Author:	Abu Bakar, Faizah
Format:	Thesis
Language:	English
Published:	2008
Subjects:	TA Engineering (General) Civil engineering (General)
Online Access:	http://eprints.utm.my/id/eprint/77649/1/FaizahAbuBakarMFKA20081.pdf
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id	my-utm-ep.77649
record_format	uketd_dc
spelling	my-utm-ep.776492018-06-26T07:37:29Z Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley 2008-06 Abu Bakar, Faizah TA Engineering (General). Civil engineering (General) Customer satisfaction is a very popular concept in many industries nowadays including housing industry. In order to enhance quality in the housing industry, the government has introduced CIS 2 as the minimum standardisation requirement for low cost housing. The objective of the survey is to determine customer satisfaction towards the quality of material and workmanship in low cost houses in the Klang Valley. The data was collected by three methods which are by literature review, questionnaire survey and observations on the low cost units. The respondents for the surveys covered fifty (50) low cost housing dwellers in six (6) low cost housings in the Klang Valley area. Statistical Package for Social Sciences Software (SPSS) was used for data analysis based on frequency and average index analysis. The analysis shows the result that the provisions under CIS 2 were fully implemented in the six (6) low cost housings surveyed. However, there are common workmanship defects experienced by the low cost housing dwellers mostly related to the building construction. Despite these defects, the customers or the users of low cost housing in the Klang Valley were generally satisfied with the quality of material and workmanship compared to other unsatisfactory factors covered under CIS 2 such as design and facilities. 2008-06 Thesis http://eprints.utm.my/id/eprint/77649/ http://eprints.utm.my/id/eprint/77649/1/FaizahAbuBakarMFKA20081.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:72701 masters Universiti Teknologi Malaysia, Faculty of Civil Engineering Faculty of Civil Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TA Engineering (General) Civil engineering (General)
spellingShingle	TA Engineering (General) Civil engineering (General) Abu Bakar, Faizah Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
description	Customer satisfaction is a very popular concept in many industries nowadays including housing industry. In order to enhance quality in the housing industry, the government has introduced CIS 2 as the minimum standardisation requirement for low cost housing. The objective of the survey is to determine customer satisfaction towards the quality of material and workmanship in low cost houses in the Klang Valley. The data was collected by three methods which are by literature review, questionnaire survey and observations on the low cost units. The respondents for the surveys covered fifty (50) low cost housing dwellers in six (6) low cost housings in the Klang Valley area. Statistical Package for Social Sciences Software (SPSS) was used for data analysis based on frequency and average index analysis. The analysis shows the result that the provisions under CIS 2 were fully implemented in the six (6) low cost housings surveyed. However, there are common workmanship defects experienced by the low cost housing dwellers mostly related to the building construction. Despite these defects, the customers or the users of low cost housing in the Klang Valley were generally satisfied with the quality of material and workmanship compared to other unsatisfactory factors covered under CIS 2 such as design and facilities.
format	Thesis
qualification_level	Master's degree
author	Abu Bakar, Faizah
author_facet	Abu Bakar, Faizah
author_sort	Abu Bakar, Faizah
title	Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
title_short	Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
title_full	Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
title_fullStr	Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
title_full_unstemmed	Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley
title_sort	customer satisfaction towards quality of workmanship in low cost housings in klang valley
granting_institution	Universiti Teknologi Malaysia, Faculty of Civil Engineering
granting_department	Faculty of Civil Engineering
publishDate	2008
url	http://eprints.utm.my/id/eprint/77649/1/FaizahAbuBakarMFKA20081.pdf
_version_	1747817798867877888

Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley

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