Structured critical success factors model for business continuity management implementation in Malaysia SMEs

Business Continuity Management is an essential Facilities Management strategic tool that able to help in ensuring the survivability of any business in times of disruptions. Accordingly, Small and Medium Enterprises that make up the largest business sector of world economy need to be protected from d...

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Main Author:	Nasiren, Muhamad Danial Atif
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD1394-1394.5 Real estate management
Online Access:	http://eprints.utm.my/id/eprint/78852/1/MuhamadDanialAtifMFGHT2017.pdf
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spelling	my-utm-ep.788522018-09-17T04:21:16Z Structured critical success factors model for business continuity management implementation in Malaysia SMEs 2017-02 Nasiren, Muhamad Danial Atif HD1394-1394.5 Real estate management Business Continuity Management is an essential Facilities Management strategic tool that able to help in ensuring the survivability of any business in times of disruptions. Accordingly, Small and Medium Enterprises that make up the largest business sector of world economy need to be protected from disruptions and provide fast and uninterrupted recovering system. However, while BCM has been in Malaysia for decade, most of the SMEs have low level of knowledge towards the existence of BCM and its importance towards their business organisations. They are also confronting difficulties in implementing BCM systemically. The success factors for the implementation of BCM in SMEs in the current academic resources are limited. There are objectives of this research intended to determine the CSFs and to describe the structural relationship between the CSFs for the successful BCM implementation on Malaysia SMEs. Based on literature review, 16 CSFs were identified as Top Management Commitment and Support, Industry Focus, Key Stakeholders, Human Resources, Cultural Changes, Ownerships, BCM Organisation, Financial and Budget, Effective Communication, Education and Training of BCM, Legislation, Participation of Facilities and Staff, BCP Committees, Awareness Campaign, Leadership, and Input of BCM Programme. Expert’s opinion interview through Interpretive Structural Modelling were sought to confirm the literature findings. The expert’s opinion were also sought to develop the relationship between the CSFs by converting the opinions into an ISM-based model through a step-by-step procedure of developing ISM-based model. The model revealed that, Top Management Commitment and Support is the major driving factor, followed by Industry Focused, Key Stakeholders, Human Resources, Cultural Changes, Ownership and Financial Budget respectively. Input of BCM Program is the most dependent factor followed by Effective Communication, Participation of Facilities and Staff, BCP Committees, Awareness Campaign and Leadership accordingly. The BCM Organisation and Education and Training of BCM were deduced as unstable for having strong dependency and driving power. Legislation was found to be disconnected because it does not influence other factors much for the successfulness of BCM implementation in Malaysia SMEs. A feasibility study was then conducted to compare the ISM-based model with the actual implementation in the aspects of social, technical and economic aspects hence empirically confirmed the established ISM-based structural model. In summary, this research has accomplished its objectives by providing the lists of CSFs required and consequently developing the structured relationship model between the CSFs that is essential in developing the strategies for the successful BCM implementation in Malaysia SMEs. 2017-02 Thesis http://eprints.utm.my/id/eprint/78852/ http://eprints.utm.my/id/eprint/78852/1/MuhamadDanialAtifMFGHT2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:109651 masters Universiti Teknologi Malaysia, Faculty of Geoinformation and real estate Faculty of Geoinformation and real estate
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD1394-1394.5 Real estate management
spellingShingle	HD1394-1394.5 Real estate management Nasiren, Muhamad Danial Atif Structured critical success factors model for business continuity management implementation in Malaysia SMEs
description	Business Continuity Management is an essential Facilities Management strategic tool that able to help in ensuring the survivability of any business in times of disruptions. Accordingly, Small and Medium Enterprises that make up the largest business sector of world economy need to be protected from disruptions and provide fast and uninterrupted recovering system. However, while BCM has been in Malaysia for decade, most of the SMEs have low level of knowledge towards the existence of BCM and its importance towards their business organisations. They are also confronting difficulties in implementing BCM systemically. The success factors for the implementation of BCM in SMEs in the current academic resources are limited. There are objectives of this research intended to determine the CSFs and to describe the structural relationship between the CSFs for the successful BCM implementation on Malaysia SMEs. Based on literature review, 16 CSFs were identified as Top Management Commitment and Support, Industry Focus, Key Stakeholders, Human Resources, Cultural Changes, Ownerships, BCM Organisation, Financial and Budget, Effective Communication, Education and Training of BCM, Legislation, Participation of Facilities and Staff, BCP Committees, Awareness Campaign, Leadership, and Input of BCM Programme. Expert’s opinion interview through Interpretive Structural Modelling were sought to confirm the literature findings. The expert’s opinion were also sought to develop the relationship between the CSFs by converting the opinions into an ISM-based model through a step-by-step procedure of developing ISM-based model. The model revealed that, Top Management Commitment and Support is the major driving factor, followed by Industry Focused, Key Stakeholders, Human Resources, Cultural Changes, Ownership and Financial Budget respectively. Input of BCM Program is the most dependent factor followed by Effective Communication, Participation of Facilities and Staff, BCP Committees, Awareness Campaign and Leadership accordingly. The BCM Organisation and Education and Training of BCM were deduced as unstable for having strong dependency and driving power. Legislation was found to be disconnected because it does not influence other factors much for the successfulness of BCM implementation in Malaysia SMEs. A feasibility study was then conducted to compare the ISM-based model with the actual implementation in the aspects of social, technical and economic aspects hence empirically confirmed the established ISM-based structural model. In summary, this research has accomplished its objectives by providing the lists of CSFs required and consequently developing the structured relationship model between the CSFs that is essential in developing the strategies for the successful BCM implementation in Malaysia SMEs.
format	Thesis
qualification_level	Master's degree
author	Nasiren, Muhamad Danial Atif
author_facet	Nasiren, Muhamad Danial Atif
author_sort	Nasiren, Muhamad Danial Atif
title	Structured critical success factors model for business continuity management implementation in Malaysia SMEs
title_short	Structured critical success factors model for business continuity management implementation in Malaysia SMEs
title_full	Structured critical success factors model for business continuity management implementation in Malaysia SMEs
title_fullStr	Structured critical success factors model for business continuity management implementation in Malaysia SMEs
title_full_unstemmed	Structured critical success factors model for business continuity management implementation in Malaysia SMEs
title_sort	structured critical success factors model for business continuity management implementation in malaysia smes
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformation and real estate
granting_department	Faculty of Geoinformation and real estate
publishDate	2017
url	http://eprints.utm.my/id/eprint/78852/1/MuhamadDanialAtifMFGHT2017.pdf
_version_	1747818087153926144

Structured critical success factors model for business continuity management implementation in Malaysia SMEs

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