Generic performance management system guide for Klang Valley Hospitals

It is crucial for hospitals to be constantly aware of their performance to find and rectify their possible deficiencies. The Balanced Scorecard (BSC) is a performance measurement technique that is utilized by different organizations due to its numerous advantages such as comprising both financial an...

Full description

Saved in:

Bibliographic Details
Main Author:	Behrouzi, Farshad
Format:	Thesis
Language:	English
Published:	2018
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/79111/1/FarshadBehrouziPFKM2018.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.79111
record_format	uketd_dc
spelling	my-utm-ep.791112018-09-30T08:17:20Z Generic performance management system guide for Klang Valley Hospitals 2018 Behrouzi, Farshad TJ Mechanical engineering and machinery It is crucial for hospitals to be constantly aware of their performance to find and rectify their possible deficiencies. The Balanced Scorecard (BSC) is a performance measurement technique that is utilized by different organizations due to its numerous advantages such as comprising both financial and non-financial perspectives and taking cause-and-effect links into account. Despite numerous studies on performance measurement of hospitals, limited research was conducted on the BSC application in Malaysian hospitals especially in Klang Valley that is a critical and densely populated area in Malaysia. Moreover, there was no specific guide to design a strategy map and BSC for Klang Valley hospitals. Hence, the main objective of this research was to provide specific guides to design a strategy map and BSC for Klang Valley hospitals. Data collection was performed through interview, observation and questionnaire while SPSS V.23 and Excell V.2010 were employed for data analysis. The research scope was Klang Valley area and 50 hospitals in this area including 15 public and 35 private hospitals. Initially, two generic strategy maps were developed for public and private hospitals. Afterwards, 45 BSC performance measures for healthcare were compiled and survey was conducted in Klang Valley hospitals to filter and identify the most appropriate performance measures for public and private hospitals based on “feasibility” and “relevance” criteria. Subsequently 23 BSC performance measures for public hospitals and 31 BSC performance measures for private hospitals were identified. It was followed by conducting a questionnaire survey in Klang Valley hospitals to assign a weight to each performance measure based on its importance score. A 5-point likert scale was employed in this regard and a weight between 0 and 1 was assigned to each performance measure. Afterwards, two generic BSCs were developed for public and private hospitals and they were sent to two BSC experts from Malaysia and the USA to be validated and thereupon both experts confirmed their appropriateness and acceptability. Subsequently, specific guides to design a strategy map and BSC for public and private hospitals were developed and eventually the research findings were evaluated by two Malaysian healthcare experts, one from Hospital Sultanah Aminah that is a public hospital and another from KPJ Johor Specialist Hospital that is a private hospital and both experts confirmed the applicability and usefulness of the developed BSCs, strategy maps and guides. 2018 Thesis http://eprints.utm.my/id/eprint/79111/ http://eprints.utm.my/id/eprint/79111/1/FarshadBehrouziPFKM2018.pdf application/pdf en public phd doctoral Universiti Teknologi Malaysia, Faculty of Mechanical Engineering Faculty of Mechanical Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery Behrouzi, Farshad Generic performance management system guide for Klang Valley Hospitals
description	It is crucial for hospitals to be constantly aware of their performance to find and rectify their possible deficiencies. The Balanced Scorecard (BSC) is a performance measurement technique that is utilized by different organizations due to its numerous advantages such as comprising both financial and non-financial perspectives and taking cause-and-effect links into account. Despite numerous studies on performance measurement of hospitals, limited research was conducted on the BSC application in Malaysian hospitals especially in Klang Valley that is a critical and densely populated area in Malaysia. Moreover, there was no specific guide to design a strategy map and BSC for Klang Valley hospitals. Hence, the main objective of this research was to provide specific guides to design a strategy map and BSC for Klang Valley hospitals. Data collection was performed through interview, observation and questionnaire while SPSS V.23 and Excell V.2010 were employed for data analysis. The research scope was Klang Valley area and 50 hospitals in this area including 15 public and 35 private hospitals. Initially, two generic strategy maps were developed for public and private hospitals. Afterwards, 45 BSC performance measures for healthcare were compiled and survey was conducted in Klang Valley hospitals to filter and identify the most appropriate performance measures for public and private hospitals based on “feasibility” and “relevance” criteria. Subsequently 23 BSC performance measures for public hospitals and 31 BSC performance measures for private hospitals were identified. It was followed by conducting a questionnaire survey in Klang Valley hospitals to assign a weight to each performance measure based on its importance score. A 5-point likert scale was employed in this regard and a weight between 0 and 1 was assigned to each performance measure. Afterwards, two generic BSCs were developed for public and private hospitals and they were sent to two BSC experts from Malaysia and the USA to be validated and thereupon both experts confirmed their appropriateness and acceptability. Subsequently, specific guides to design a strategy map and BSC for public and private hospitals were developed and eventually the research findings were evaluated by two Malaysian healthcare experts, one from Hospital Sultanah Aminah that is a public hospital and another from KPJ Johor Specialist Hospital that is a private hospital and both experts confirmed the applicability and usefulness of the developed BSCs, strategy maps and guides.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Behrouzi, Farshad
author_facet	Behrouzi, Farshad
author_sort	Behrouzi, Farshad
title	Generic performance management system guide for Klang Valley Hospitals
title_short	Generic performance management system guide for Klang Valley Hospitals
title_full	Generic performance management system guide for Klang Valley Hospitals
title_fullStr	Generic performance management system guide for Klang Valley Hospitals
title_full_unstemmed	Generic performance management system guide for Klang Valley Hospitals
title_sort	generic performance management system guide for klang valley hospitals
granting_institution	Universiti Teknologi Malaysia, Faculty of Mechanical Engineering
granting_department	Faculty of Mechanical Engineering
publishDate	2018
url	http://eprints.utm.my/id/eprint/79111/1/FarshadBehrouziPFKM2018.pdf
_version_	1747818149254791168

Generic performance management system guide for Klang Valley Hospitals

Similar Items