Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia

The main objective of this study is to examine the direct influence of incentives and their indirect effects through the mediation of motivation and job satisfaction on job performance, as well as to examine the moderating effect of cultural competence. The study was developed based on Herzberg‟s Tw...

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Main Author:	Abdullah S., Alkhaliel Adeeb
Format:	Thesis
Language:	English
Published:	2016
Subjects:	HF Commerce
Online Access:	http://eprints.utm.my/id/eprint/79233/1/AlkhalielAdeebAbdullahSPIBS2016.pdf
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id	my-utm-ep.79233
record_format	uketd_dc
spelling	my-utm-ep.792332018-10-14T08:39:42Z Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia 2016 Abdullah S., Alkhaliel Adeeb HF Commerce The main objective of this study is to examine the direct influence of incentives and their indirect effects through the mediation of motivation and job satisfaction on job performance, as well as to examine the moderating effect of cultural competence. The study was developed based on Herzberg‟s Two-factor theory, which deals with the dual needs of employees; it argues that employee performance increases when the dual needs are fulfilled. The study therefore conceptualised that incentives (monetary and non-monetary) would fulfill the dual needs of employees in the tourism industry in Saudi Arabia, especially at a time when the country is struggling for economic diversification as a means of reducing dependence on oil. The designed incentives system may influence employees‟ motivation and job satisfaction thereby affecting job performance. Thus, it was hypothesised that incentives contribute directly to job performance and indirectly via mediation of employee motivation and job satisfaction. It was further hypothesised that cultural competence moderates the relationship between motivation, job satisfaction and job performance. The study employed a quantitative questionnaire approach and drew a sample of respondents 430 from hotels in the Makkah and Madinah regions and from the Saudi Commission for Tourism and Antiquities (SCTA) using a proportional stratified random sampling technique. The data were analysed using the Structural Equation Modelling Maximum Likelihood Estimation (MLE) technique. The study found significant parameter estimates in the relationship between monetary incentives and motivation as well as job satisfaction and also between non-monetary incentives and motivation as well as job satisfaction. However, mediation effects show that job satisfaction mediates the relationship between both monetary and non-monetary incentives and job performance. Similarly, moderating effects of cultural competence were also found in the relationship between motivation, job satisfaction and job performance. The study demonstrates that job satisfaction and cultural competence are good indicators of job performance and should be given priority attention for improving job performance of employees in the tourism sector. 2016 Thesis http://eprints.utm.my/id/eprint/79233/ http://eprints.utm.my/id/eprint/79233/1/AlkhalielAdeebAbdullahSPIBS2016.pdf application/pdf en public phd doctoral Universiti Teknologi Malaysia, International Business School International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HF Commerce
spellingShingle	HF Commerce Abdullah S., Alkhaliel Adeeb Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
description	The main objective of this study is to examine the direct influence of incentives and their indirect effects through the mediation of motivation and job satisfaction on job performance, as well as to examine the moderating effect of cultural competence. The study was developed based on Herzberg‟s Two-factor theory, which deals with the dual needs of employees; it argues that employee performance increases when the dual needs are fulfilled. The study therefore conceptualised that incentives (monetary and non-monetary) would fulfill the dual needs of employees in the tourism industry in Saudi Arabia, especially at a time when the country is struggling for economic diversification as a means of reducing dependence on oil. The designed incentives system may influence employees‟ motivation and job satisfaction thereby affecting job performance. Thus, it was hypothesised that incentives contribute directly to job performance and indirectly via mediation of employee motivation and job satisfaction. It was further hypothesised that cultural competence moderates the relationship between motivation, job satisfaction and job performance. The study employed a quantitative questionnaire approach and drew a sample of respondents 430 from hotels in the Makkah and Madinah regions and from the Saudi Commission for Tourism and Antiquities (SCTA) using a proportional stratified random sampling technique. The data were analysed using the Structural Equation Modelling Maximum Likelihood Estimation (MLE) technique. The study found significant parameter estimates in the relationship between monetary incentives and motivation as well as job satisfaction and also between non-monetary incentives and motivation as well as job satisfaction. However, mediation effects show that job satisfaction mediates the relationship between both monetary and non-monetary incentives and job performance. Similarly, moderating effects of cultural competence were also found in the relationship between motivation, job satisfaction and job performance. The study demonstrates that job satisfaction and cultural competence are good indicators of job performance and should be given priority attention for improving job performance of employees in the tourism sector.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Abdullah S., Alkhaliel Adeeb
author_facet	Abdullah S., Alkhaliel Adeeb
author_sort	Abdullah S., Alkhaliel Adeeb
title	Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
title_short	Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
title_full	Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
title_fullStr	Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
title_full_unstemmed	Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia
title_sort	incentives effects on job performance and mediation of motivation in tourism industry of saudi arabia
granting_institution	Universiti Teknologi Malaysia, International Business School
granting_department	International Business School
publishDate	2016
url	http://eprints.utm.my/id/eprint/79233/1/AlkhalielAdeebAbdullahSPIBS2016.pdf
_version_	1747818178592899072

Incentives effects on job performance and mediation of motivation in tourism industry of Saudi Arabia

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