The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan

Health sector has a significant position in the services industry because it deals with the health of humans. Nurses are an indispensable part of the health sector, without their effective intervention; appropriate care of the patient is not possible to achieve. Therefore, the performance of nurses...

Full description

Saved in:

Bibliographic Details
Main Author:	Faheem, Muhammad Asim
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/79250/1/MuhammadAsimFaheemPFM2017.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.79250
record_format	uketd_dc
spelling	my-utm-ep.792502018-10-14T08:39:51Z The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan 2017 Faheem, Muhammad Asim HD28 Management. Industrial Management Health sector has a significant position in the services industry because it deals with the health of humans. Nurses are an indispensable part of the health sector, without their effective intervention; appropriate care of the patient is not possible to achieve. Therefore, the performance of nurses in health care settings is not compromised. Literature has identified that workplace incivility (cover and overt incivility) and workplace deviance (property deviance, production deviance, personal aggression and political deviance) can significantly influence employees’ performance (task and contextual performance), however, the mediating effect of turnover intention in this relationship can be an important contribution. Therefore, this study investigated the relationship of workplace incivility and workplace deviance with turnover intention, and job performance of nurses in the public health sector. In addition, mediating effect of turnover intention was investigated. A cross sectional study was conducted using a survey based research design and data was collected through questionnaires. Initially, 364 questionnaires were distributed to the nurses from public hospitals of Lahore, Pakistan, and 348 responded to the questionnaire. Participants of the survey were ensured of their anonymity and selected based on multistage sampling technique. Analysis using structural equation modeling found the relationship of workplace incivility and workplace deviance with turnover intention. Findings revealed that covert incivility, property deviance and personal aggression are significantly related with task performance. Moreover, overt incivility, property deviance, political deviance and personal aggression are significantly related with contextual performance. Finally, the findings revealed good support for the mediation hypotheses. In this study, turnover intention fully mediated the relationship of overt incivility, covert incivility and production deviance with task performance, while overt incivility, production deviance and political deviance mediated the relationship with contextual performance. Moreover, turnover intention partially mediated between political deviances with task performance. This study concluded that turnover intention significantly mediated the relationship between workplace incivility, workplace deviance and job performance. 2017 Thesis http://eprints.utm.my/id/eprint/79250/ http://eprints.utm.my/id/eprint/79250/1/MuhammadAsimFaheemPFM2017.pdf application/pdf en public phd doctoral Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Faheem, Muhammad Asim The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
description	Health sector has a significant position in the services industry because it deals with the health of humans. Nurses are an indispensable part of the health sector, without their effective intervention; appropriate care of the patient is not possible to achieve. Therefore, the performance of nurses in health care settings is not compromised. Literature has identified that workplace incivility (cover and overt incivility) and workplace deviance (property deviance, production deviance, personal aggression and political deviance) can significantly influence employees’ performance (task and contextual performance), however, the mediating effect of turnover intention in this relationship can be an important contribution. Therefore, this study investigated the relationship of workplace incivility and workplace deviance with turnover intention, and job performance of nurses in the public health sector. In addition, mediating effect of turnover intention was investigated. A cross sectional study was conducted using a survey based research design and data was collected through questionnaires. Initially, 364 questionnaires were distributed to the nurses from public hospitals of Lahore, Pakistan, and 348 responded to the questionnaire. Participants of the survey were ensured of their anonymity and selected based on multistage sampling technique. Analysis using structural equation modeling found the relationship of workplace incivility and workplace deviance with turnover intention. Findings revealed that covert incivility, property deviance and personal aggression are significantly related with task performance. Moreover, overt incivility, property deviance, political deviance and personal aggression are significantly related with contextual performance. Finally, the findings revealed good support for the mediation hypotheses. In this study, turnover intention fully mediated the relationship of overt incivility, covert incivility and production deviance with task performance, while overt incivility, production deviance and political deviance mediated the relationship with contextual performance. Moreover, turnover intention partially mediated between political deviances with task performance. This study concluded that turnover intention significantly mediated the relationship between workplace incivility, workplace deviance and job performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Faheem, Muhammad Asim
author_facet	Faheem, Muhammad Asim
author_sort	Faheem, Muhammad Asim
title	The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
title_short	The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
title_full	The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
title_fullStr	The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
title_full_unstemmed	The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan
title_sort	effects of workplace incivility and deviance on turnover intention and job performance among nurses in pakistan
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2017
url	http://eprints.utm.my/id/eprint/79250/1/MuhammadAsimFaheemPFM2017.pdf
_version_	1747818182779863040

The effects of workplace incivility and deviance on turnover intention and job performance among nurses in Pakistan

Similar Items