Facilities management model for state mosque in Peninsular Malaysia

Since the beginning of Islam, mosque has become a focal point of the religion where it serves as the place for worshipping, a centre of education, economic pursuit, community services and spiritual. However, the scope of mosque functions has become limited with rapid growth of world development due...

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Main Author:	Ab. Muin, Zafirah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	G70.212-70.215 Geographic information system
Online Access:	http://eprints.utm.my/id/eprint/79597/1/ZafirahAbMuinPFGHT2017.pdf
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id	my-utm-ep.79597
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spelling	my-utm-ep.795972018-10-31T13:01:02Z Facilities management model for state mosque in Peninsular Malaysia 2017 Ab. Muin, Zafirah G70.212-70.215 Geographic information system Since the beginning of Islam, mosque has become a focal point of the religion where it serves as the place for worshipping, a centre of education, economic pursuit, community services and spiritual. However, the scope of mosque functions has become limited with rapid growth of world development due to several factors. In short, capacity of congregational and facilities that related to hygiene, safety and space utilisation has become among the issues that receiving close review in Malaysia. Based on the issues, the question arises on the capabilities of mosque management that require improvement to be more professional. Reviews of literature suggested that Facilities Management (FM) approach has the potential to be incorporated in the management of mosque. This study aims to examine the implementation of FM process in mosque in supporting the achievement of mosque’s functions. The objectives of this study were to determine the elements of FM process implemented in mosque, to develop FM process model for mosque and to validate the FM process model. To achieve these objectives, the study adopted mixed methods approach. The study was situated within pragmatism paradigm which emphasised on qualitative approach. The implementation of FM process from 12 state mosques in Peninsular Malaysia were investigated using questionnaire survey, semi-structured interview and focus group discussion. Descriptive statistics were used to analyse the questionnaire survey data with Statistical Package for the Social Sciences (SPSS) software whilst interview data were analysed using content analysis software, namely NVivo. Results from the questionnaire survey revealed that, 50 per cent of the mosque has implemented most of the FM process model elements whereas other mosque still need further improvement to ensure the standards of FM process model is achieved. The results indicated that there is potential for improvement in mosque that possesses low position in implementing elements of FM process model. Results from interview revealed that FM has been implemented in mosque; though not exclusively and extensively. Furthermore, the results from interview derived four layers of FM process for mosque: elements, sub-elements, indicators and attributes. The study has developed and validated a model of FM process for state mosque in which it was divided into five key steps. Step 1 is FM formulation strategy, Step 2 is requirement analysis of services, Step 3 is solutions development, Step 4 is solutions implementation of services delivery and Step 5 is monitoring service provision, followed by the total number of 22 sub-elements, 60 indicators and 119 attributes. FM processes model developed in this research is necessarily important in contributing to the efficiency and effectiveness in managing mosque facilities. 2017 Thesis http://eprints.utm.my/id/eprint/79597/ http://eprints.utm.my/id/eprint/79597/1/ZafirahAbMuinPFGHT2017.pdf application/pdf en public phd doctoral Universiti Teknologi Malaysia, Faculty of Geoinformation and Real Estate Faculty of Geoinformation and Real Estate
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	G70.212-70.215 Geographic information system
spellingShingle	G70.212-70.215 Geographic information system Ab. Muin, Zafirah Facilities management model for state mosque in Peninsular Malaysia
description	Since the beginning of Islam, mosque has become a focal point of the religion where it serves as the place for worshipping, a centre of education, economic pursuit, community services and spiritual. However, the scope of mosque functions has become limited with rapid growth of world development due to several factors. In short, capacity of congregational and facilities that related to hygiene, safety and space utilisation has become among the issues that receiving close review in Malaysia. Based on the issues, the question arises on the capabilities of mosque management that require improvement to be more professional. Reviews of literature suggested that Facilities Management (FM) approach has the potential to be incorporated in the management of mosque. This study aims to examine the implementation of FM process in mosque in supporting the achievement of mosque’s functions. The objectives of this study were to determine the elements of FM process implemented in mosque, to develop FM process model for mosque and to validate the FM process model. To achieve these objectives, the study adopted mixed methods approach. The study was situated within pragmatism paradigm which emphasised on qualitative approach. The implementation of FM process from 12 state mosques in Peninsular Malaysia were investigated using questionnaire survey, semi-structured interview and focus group discussion. Descriptive statistics were used to analyse the questionnaire survey data with Statistical Package for the Social Sciences (SPSS) software whilst interview data were analysed using content analysis software, namely NVivo. Results from the questionnaire survey revealed that, 50 per cent of the mosque has implemented most of the FM process model elements whereas other mosque still need further improvement to ensure the standards of FM process model is achieved. The results indicated that there is potential for improvement in mosque that possesses low position in implementing elements of FM process model. Results from interview revealed that FM has been implemented in mosque; though not exclusively and extensively. Furthermore, the results from interview derived four layers of FM process for mosque: elements, sub-elements, indicators and attributes. The study has developed and validated a model of FM process for state mosque in which it was divided into five key steps. Step 1 is FM formulation strategy, Step 2 is requirement analysis of services, Step 3 is solutions development, Step 4 is solutions implementation of services delivery and Step 5 is monitoring service provision, followed by the total number of 22 sub-elements, 60 indicators and 119 attributes. FM processes model developed in this research is necessarily important in contributing to the efficiency and effectiveness in managing mosque facilities.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ab. Muin, Zafirah
author_facet	Ab. Muin, Zafirah
author_sort	Ab. Muin, Zafirah
title	Facilities management model for state mosque in Peninsular Malaysia
title_short	Facilities management model for state mosque in Peninsular Malaysia
title_full	Facilities management model for state mosque in Peninsular Malaysia
title_fullStr	Facilities management model for state mosque in Peninsular Malaysia
title_full_unstemmed	Facilities management model for state mosque in Peninsular Malaysia
title_sort	facilities management model for state mosque in peninsular malaysia
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformation and Real Estate
granting_department	Faculty of Geoinformation and Real Estate
publishDate	2017
url	http://eprints.utm.my/id/eprint/79597/1/ZafirahAbMuinPFGHT2017.pdf
_version_	1747818265315377152

Facilities management model for state mosque in Peninsular Malaysia

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