Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia

Measuring quality is an important aspect for the performance of an organization and as a measure of improvement in the future. In this study, the measurement of the quality of service in the Rumah Iskandar Malaysia (RIM) is implemented. This study aimed to analyze the quality of existing services an...

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Main Author:	Sugiman, Suhailah
Format:	Thesis
Language:	English
Published:	2016
Subjects:	HD Industries Land use Labor
Online Access:	http://eprints.utm.my/id/eprint/81401/1/SuleimanBadamasiMFS2017.pdf
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id	my-utm-ep.81401
record_format	uketd_dc
spelling	my-utm-ep.814012019-08-23T04:07:07Z Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia 2016 Sugiman, Suhailah HD Industries. Land use. Labor Measuring quality is an important aspect for the performance of an organization and as a measure of improvement in the future. In this study, the measurement of the quality of service in the Rumah Iskandar Malaysia (RIM) is implemented. This study aimed to analyze the quality of existing services and identify the level of importance of RIM services to be provided in RIM from the perspective of the residents. In this study, the method used to analyze quantitative data is the use of instruments SPSS (Statistical Package for the Social Sciences). The analysis used to analyze the quality of service is using SERVQUAL instrument which involves five major dimensions of service quality gap which are reliability, responsiveness, assurance and empathy. Frequency analysis was used to identify the level of interest of the service. The results of this study can be seen that the overall quality of service in RIM is at a unsatisfactory level. Housing services such as public facilities, utilities and social services, design, image and landscaping, infrastructure, housing plans, security and control, the management and the environment is important to ensure the quality of housing services that are in good condition. In addition there are also some elements related to the satisfaction of the listed factors that have a significant relationship to the rental rates. 2016 Thesis http://eprints.utm.my/id/eprint/81401/ http://eprints.utm.my/id/eprint/81401/1/SuleimanBadamasiMFS2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:121148 masters Universiti Teknologi Malaysia Real Estate
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Sugiman, Suhailah Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
description	Measuring quality is an important aspect for the performance of an organization and as a measure of improvement in the future. In this study, the measurement of the quality of service in the Rumah Iskandar Malaysia (RIM) is implemented. This study aimed to analyze the quality of existing services and identify the level of importance of RIM services to be provided in RIM from the perspective of the residents. In this study, the method used to analyze quantitative data is the use of instruments SPSS (Statistical Package for the Social Sciences). The analysis used to analyze the quality of service is using SERVQUAL instrument which involves five major dimensions of service quality gap which are reliability, responsiveness, assurance and empathy. Frequency analysis was used to identify the level of interest of the service. The results of this study can be seen that the overall quality of service in RIM is at a unsatisfactory level. Housing services such as public facilities, utilities and social services, design, image and landscaping, infrastructure, housing plans, security and control, the management and the environment is important to ensure the quality of housing services that are in good condition. In addition there are also some elements related to the satisfaction of the listed factors that have a significant relationship to the rental rates.
format	Thesis
qualification_level	Master's degree
author	Sugiman, Suhailah
author_facet	Sugiman, Suhailah
author_sort	Sugiman, Suhailah
title	Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
title_short	Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
title_full	Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
title_fullStr	Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
title_full_unstemmed	Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia
title_sort	pengukuran kualiti perkhidmatan di rumah iskandar malaysia
granting_institution	Universiti Teknologi Malaysia
granting_department	Real Estate
publishDate	2016
url	http://eprints.utm.my/id/eprint/81401/1/SuleimanBadamasiMFS2017.pdf
_version_	1747818322895831040

Pengukuran kualiti perkhidmatan di rumah Iskandar Malaysia

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