An electronic service quality transactional model of attraction, trust and loyalty for interactive healthcare portal

Interactive Health Portals (IHPs) are portals of healthcare providers which offer e-services for patients to assist them in obtaining required health information, communicate easily and access all services offered. The quality of e-services provided by the IHP is a critical concern since it serves a...

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Bibliographic Details
Main Author: Foroutani, Saman
Format: Thesis
Language:English
Published: 2016
Subjects:
Online Access:http://eprints.utm.my/id/eprint/81678/1/SamanForoutaniPFC2016.pdf
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