Critical success factors for sustainable green cleaning services and organisational performance

The development of green buildings as a push to accomplish sustainability has prompted the necessity for a new approach to building maintenance and operations, especially in cleaning facet. Cleaning has turned out to be one of the critical components that should be considered for the well-being and...

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Main Author:	Osagie, Atamamen Fidelis
Format:	Thesis
Language:	English
Published:	2018
Subjects:	TH434-437 Quantity surveying
Online Access:	http://eprints.utm.my/id/eprint/83985/1/AtamamenFidelisOsagiePFAB2018.pdf
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spelling	my-utm-ep.839852019-11-05T04:33:45Z Critical success factors for sustainable green cleaning services and organisational performance 2018-07 Osagie, Atamamen Fidelis TH434-437 Quantity surveying The development of green buildings as a push to accomplish sustainability has prompted the necessity for a new approach to building maintenance and operations, especially in cleaning facet. Cleaning has turned out to be one of the critical components that should be considered for the well-being and overall performance of a building being the most significant part of building operations and maintenance cost. However, conventional cleaning presents diverse health and environmental problems that can only be addressed by green cleaning. Hence, green buildings require green cleaning services to render economic, social and environmental benefits. However, green cleaning services is not sustainable in Malaysia in spite of the potential benefits due to implementation problems. These problems include a low level of awareness, low level of training and education, lack of green cleaning requirements, ineffective communication, and the limited supply of green products and material. These factors contribute to the failure of sustainable green cleaning project services implementation. Therefore, this research aims to explore the relationship between the critical success factors for sustainable green cleaning services and organisational performance. The objectives of this research are: (a) to identify the Critical Success Factors (CSF) required to implement sustainable green cleaning services; (b) to identify the sustainable green performance factors of organisation; (c) to develop a structural equation model of critical success factors for sustainable green cleaning services and organisational performance. The research methodology adopted to achieve the aim of the study is a questionnaire survey. The data were analysed through Explorative Factor Analysis, Confirmatory Factors Analysis (CFA) and Structural Equation Modelling (SEM) using Statistical Package for Social Science (SPSS) and Analysis of Moments Structures (AMOS). Based on literature review, five categories of green cleaning critical success factors with twenty-three indicators were identified. Three factors of sustainable green cleaning performance were also identified with fifteen indicators through literature review. At the critical ratio (t) above ± 1.96 indicating a statistically significant path (p < 0.05), the findings indicate that the key determinants for sustainable green cleaning services implementation are human and physical resources having a high correlation (ß=0.805, 0.803) and statistically significant (t =5.351, p = 0.05; t = 4.085, p = 0.05) with critical success factors. The study likewise demonstrates that both environmental and social factors are positively related and were statistically significant to organisation performance at p < 0.05 and a critical ratios threshold value of > ±1.96. The results show that critical success factor for sustainable green cleaning services is positively related and statistically significant to organisation performance at t =2.889 and p = 0.04. The resulting fit indices of the SEM indicated a good fit indices: RMSEA = 0.029, GFI = 0.914, CFI = 0.983, TLI = 0.981, NFI = 0.933 and Chi-square/df = 1.323. 2018-07 Thesis http://eprints.utm.my/id/eprint/83985/ http://eprints.utm.my/id/eprint/83985/1/AtamamenFidelisOsagiePFAB2018.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:126582 phd doctoral Universiti Teknologi Malaysia, Faculty of Built Environment Faculty of Built Environment
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TH434-437 Quantity surveying
spellingShingle	TH434-437 Quantity surveying Osagie, Atamamen Fidelis Critical success factors for sustainable green cleaning services and organisational performance
description	The development of green buildings as a push to accomplish sustainability has prompted the necessity for a new approach to building maintenance and operations, especially in cleaning facet. Cleaning has turned out to be one of the critical components that should be considered for the well-being and overall performance of a building being the most significant part of building operations and maintenance cost. However, conventional cleaning presents diverse health and environmental problems that can only be addressed by green cleaning. Hence, green buildings require green cleaning services to render economic, social and environmental benefits. However, green cleaning services is not sustainable in Malaysia in spite of the potential benefits due to implementation problems. These problems include a low level of awareness, low level of training and education, lack of green cleaning requirements, ineffective communication, and the limited supply of green products and material. These factors contribute to the failure of sustainable green cleaning project services implementation. Therefore, this research aims to explore the relationship between the critical success factors for sustainable green cleaning services and organisational performance. The objectives of this research are: (a) to identify the Critical Success Factors (CSF) required to implement sustainable green cleaning services; (b) to identify the sustainable green performance factors of organisation; (c) to develop a structural equation model of critical success factors for sustainable green cleaning services and organisational performance. The research methodology adopted to achieve the aim of the study is a questionnaire survey. The data were analysed through Explorative Factor Analysis, Confirmatory Factors Analysis (CFA) and Structural Equation Modelling (SEM) using Statistical Package for Social Science (SPSS) and Analysis of Moments Structures (AMOS). Based on literature review, five categories of green cleaning critical success factors with twenty-three indicators were identified. Three factors of sustainable green cleaning performance were also identified with fifteen indicators through literature review. At the critical ratio (t) above ± 1.96 indicating a statistically significant path (p < 0.05), the findings indicate that the key determinants for sustainable green cleaning services implementation are human and physical resources having a high correlation (ß=0.805, 0.803) and statistically significant (t =5.351, p = 0.05; t = 4.085, p = 0.05) with critical success factors. The study likewise demonstrates that both environmental and social factors are positively related and were statistically significant to organisation performance at p < 0.05 and a critical ratios threshold value of > ±1.96. The results show that critical success factor for sustainable green cleaning services is positively related and statistically significant to organisation performance at t =2.889 and p = 0.04. The resulting fit indices of the SEM indicated a good fit indices: RMSEA = 0.029, GFI = 0.914, CFI = 0.983, TLI = 0.981, NFI = 0.933 and Chi-square/df = 1.323.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Osagie, Atamamen Fidelis
author_facet	Osagie, Atamamen Fidelis
author_sort	Osagie, Atamamen Fidelis
title	Critical success factors for sustainable green cleaning services and organisational performance
title_short	Critical success factors for sustainable green cleaning services and organisational performance
title_full	Critical success factors for sustainable green cleaning services and organisational performance
title_fullStr	Critical success factors for sustainable green cleaning services and organisational performance
title_full_unstemmed	Critical success factors for sustainable green cleaning services and organisational performance
title_sort	critical success factors for sustainable green cleaning services and organisational performance
granting_institution	Universiti Teknologi Malaysia, Faculty of Built Environment
granting_department	Faculty of Built Environment
publishDate	2018
url	http://eprints.utm.my/id/eprint/83985/1/AtamamenFidelisOsagiePFAB2018.pdf
_version_	1747818421867773952

Critical success factors for sustainable green cleaning services and organisational performance

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