Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor

Iskandar Malaysia is situated in Johor has encountered a lightening urban expansion after its formation in 2006 which also known as Southern Development Corridor. Iskandar region is undergoing critical urban sprawl and high vehicle dependency due to urbanization. Public transportation is one importa...

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Main Author:	Muthusamy, Mathivanan
Format:	Thesis
Language:	English
Published:	2020
Subjects:	HE Transportation and Communications
Online Access:	http://eprints.utm.my/id/eprint/96793/1/M.MathivananMuthusamyMFABU2020.pdf.pdf
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spelling	my-utm-ep.967932022-08-23T04:32:25Z Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor 2020 Muthusamy, Mathivanan HE Transportation and Communications Iskandar Malaysia is situated in Johor has encountered a lightening urban expansion after its formation in 2006 which also known as Southern Development Corridor. Iskandar region is undergoing critical urban sprawl and high vehicle dependency due to urbanization. Public transportation is one important solution for this problem. Public transport operators and authorities are forced to place emphasis on the monitoring and improvements of the services provided in an attempt to address the increasing rate of car ownership and climate change. This study focuses on commuters’ satisfaction using public bus services and expectation towards upcoming Bus Rapid Transit service in Iskandar Malaysia (IMBRT). Furthermore, this research also studied the implementation challenges of IMBRT as preliminary studies and provide recommendation for further enhancement of the BRT services prior implementation. Using self-rate questionnaire to investigate 263 respondents’ satisfaction and expectation of commuters. Statistical Package for Social Science (SPSS) was used to analyzed data in a descriptive, cross-tabulation and factor analysis. One main finding, reported that respondents are mostly not satisfied with most of the quality attributes of public buses. This indicates that the quality of Iskandar Malaysia public bus transport service, especially in Johor Bahru is below the commuters’ expectation. Frequency analysis suggests that from 22 independent variables, commuters only satisfy with fare collection and fare payment system and feeling neutral for air-conditioning services and not satisfied with other service attributes. Frequency analysis also done to study the commuters’ expectation towards future BRT services in Iskandar Malaysia. The factor analysis is conducted to reduce numbers of factor that correlated to customer satisfaction to simplify the decision maker to make an improvement, instead looking on specific items. From twenty-one single service quality attributes that were observed to investigate customer satisfaction in public bus transport, the factor analysis suggests simplifying them into nine factors. CrossTabulation analysis was also carried separately from the Johor Bahru city to identify the public bus usage with three independent factors which are: Gender, Employment and Residential area. From the cross-tabulation of gender (Pearson Chi2 = 4.832; df=1; p=0.028< 0.05) and residential area (Pearson Chi2= 7.94; df= 2; p= 0.019 < 0.05) with public bus usage are showing the relationship between variable is significant using Pearson Chi2 results and relationship with employment status (Pearson Chi2 = 2.246; df= 6; p=0.896>0.05) and public bus usage has shown no significant between these two variables. In addition, under preliminary studies, IMBRT implementation challenges were also being discussed by conducting interview the IRDA officer and found the major possible challenges to be addressed. To summarize, overall aim of this research is to make public transportation mainly Bus Rapid Transit in Iskandar Malaysia (IMBRT) to be implemented in a way more attractive, satisfied, and marketable mode of transport by addressing all those expectations from users and highlighting the implementing challenges in order to provide a highly efficient transport service in Iskandar Malaysia by addressing those challenges. 2020 Thesis http://eprints.utm.my/id/eprint/96793/ http://eprints.utm.my/id/eprint/96793/1/M.MathivananMuthusamyMFABU2020.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:142713 masters Universiti Teknologi Malaysia Faculty of Built Environment & Surveying
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Muthusamy, Mathivanan Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
description	Iskandar Malaysia is situated in Johor has encountered a lightening urban expansion after its formation in 2006 which also known as Southern Development Corridor. Iskandar region is undergoing critical urban sprawl and high vehicle dependency due to urbanization. Public transportation is one important solution for this problem. Public transport operators and authorities are forced to place emphasis on the monitoring and improvements of the services provided in an attempt to address the increasing rate of car ownership and climate change. This study focuses on commuters’ satisfaction using public bus services and expectation towards upcoming Bus Rapid Transit service in Iskandar Malaysia (IMBRT). Furthermore, this research also studied the implementation challenges of IMBRT as preliminary studies and provide recommendation for further enhancement of the BRT services prior implementation. Using self-rate questionnaire to investigate 263 respondents’ satisfaction and expectation of commuters. Statistical Package for Social Science (SPSS) was used to analyzed data in a descriptive, cross-tabulation and factor analysis. One main finding, reported that respondents are mostly not satisfied with most of the quality attributes of public buses. This indicates that the quality of Iskandar Malaysia public bus transport service, especially in Johor Bahru is below the commuters’ expectation. Frequency analysis suggests that from 22 independent variables, commuters only satisfy with fare collection and fare payment system and feeling neutral for air-conditioning services and not satisfied with other service attributes. Frequency analysis also done to study the commuters’ expectation towards future BRT services in Iskandar Malaysia. The factor analysis is conducted to reduce numbers of factor that correlated to customer satisfaction to simplify the decision maker to make an improvement, instead looking on specific items. From twenty-one single service quality attributes that were observed to investigate customer satisfaction in public bus transport, the factor analysis suggests simplifying them into nine factors. CrossTabulation analysis was also carried separately from the Johor Bahru city to identify the public bus usage with three independent factors which are: Gender, Employment and Residential area. From the cross-tabulation of gender (Pearson Chi2 = 4.832; df=1; p=0.028< 0.05) and residential area (Pearson Chi2= 7.94; df= 2; p= 0.019 < 0.05) with public bus usage are showing the relationship between variable is significant using Pearson Chi2 results and relationship with employment status (Pearson Chi2 = 2.246; df= 6; p=0.896>0.05) and public bus usage has shown no significant between these two variables. In addition, under preliminary studies, IMBRT implementation challenges were also being discussed by conducting interview the IRDA officer and found the major possible challenges to be addressed. To summarize, overall aim of this research is to make public transportation mainly Bus Rapid Transit in Iskandar Malaysia (IMBRT) to be implemented in a way more attractive, satisfied, and marketable mode of transport by addressing all those expectations from users and highlighting the implementing challenges in order to provide a highly efficient transport service in Iskandar Malaysia by addressing those challenges.
format	Thesis
qualification_level	Master's degree
author	Muthusamy, Mathivanan
author_facet	Muthusamy, Mathivanan
author_sort	Muthusamy, Mathivanan
title	Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
title_short	Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
title_full	Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
title_fullStr	Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
title_full_unstemmed	Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
title_sort	public expectation on the implementation of bus rapid transit at iskandar malaysia, johor
granting_institution	Universiti Teknologi Malaysia
granting_department	Faculty of Built Environment & Surveying
publishDate	2020
url	http://eprints.utm.my/id/eprint/96793/1/M.MathivananMuthusamyMFABU2020.pdf.pdf
_version_	1747818685192470528

Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor

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