The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru

In the past decade, the use of electronic payment or e-payment in Malaysia has grown rapidly and to the extend it overtook conventional cash payment. E-payment has facilitated consumers to perform a smoother transaction process. According to Bank Negara Malaysia, Malaysia’s consumers are not willing...

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Main Author:	Roslan, Muhammad Aniq Aimyr
Format:	Thesis
Language:	English
Published:	2021
Subjects:	H Social Sciences (General) HE Transportation and Communications
Online Access:	http://eprints.utm.my/id/eprint/98257/1/MuhammadAniqAimyrMFABU2021.pdf
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id	my-utm-ep.98257
record_format	uketd_dc
spelling	my-utm-ep.982572022-11-23T08:40:08Z The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru 2021 Roslan, Muhammad Aniq Aimyr H Social Sciences (General) HE Transportation and Communications In the past decade, the use of electronic payment or e-payment in Malaysia has grown rapidly and to the extend it overtook conventional cash payment. E-payment has facilitated consumers to perform a smoother transaction process. According to Bank Negara Malaysia, Malaysia’s consumers are not willing to migrate to e-payment. The reluctancy among consumer to adopt e-payment technologies caused a major obstacle. Given the situation, the challenge is to understand the passenger’s behaviour reluctancy and their intention to adopt e-payment in public bus. In this study, the researcher aims to study the significant factors that influence the consumer’s intention to use e-payment in the public bus. The proposed framework was developed by extending the Technology Acceptance Model (TAM) framework with the Theory of Reason Action (TRA). This study the relationship between Ease of use, Perceived Usefulness, Perceived Security, Attitudes on e-payment, and Perceived Cost. The study area of this research at Johor Bahru District. In this study, Johor Bahru district is defined an area within Majlis Bandaraya Johor Bahru and Majlis Bandaraya Iskandar Puteri jurisdiction area. A total data of 203 respondents were collected though online questionnaire. At 95 percent confidence level, the survey applying Person’s correlation, Multiple regression analysis and hypothesis testing to identify the significance factor and the passenger’s intention. Finally, the study had identified that Perceived ease of use, Perceived usefulness, and Attitude were found to be significant factor that determine intention to use e-payment in the public bus in Johor Bahru. 2021 Thesis http://eprints.utm.my/id/eprint/98257/ http://eprints.utm.my/id/eprint/98257/1/MuhammadAniqAimyrMFABU2021.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:144530 masters Universiti Teknologi Malaysia, Faculty of Built Environment & Surveying Faculty of Built Environment & Surveying
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	H Social Sciences (General) HE Transportation and Communications
spellingShingle	H Social Sciences (General) HE Transportation and Communications Roslan, Muhammad Aniq Aimyr The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
description	In the past decade, the use of electronic payment or e-payment in Malaysia has grown rapidly and to the extend it overtook conventional cash payment. E-payment has facilitated consumers to perform a smoother transaction process. According to Bank Negara Malaysia, Malaysia’s consumers are not willing to migrate to e-payment. The reluctancy among consumer to adopt e-payment technologies caused a major obstacle. Given the situation, the challenge is to understand the passenger’s behaviour reluctancy and their intention to adopt e-payment in public bus. In this study, the researcher aims to study the significant factors that influence the consumer’s intention to use e-payment in the public bus. The proposed framework was developed by extending the Technology Acceptance Model (TAM) framework with the Theory of Reason Action (TRA). This study the relationship between Ease of use, Perceived Usefulness, Perceived Security, Attitudes on e-payment, and Perceived Cost. The study area of this research at Johor Bahru District. In this study, Johor Bahru district is defined an area within Majlis Bandaraya Johor Bahru and Majlis Bandaraya Iskandar Puteri jurisdiction area. A total data of 203 respondents were collected though online questionnaire. At 95 percent confidence level, the survey applying Person’s correlation, Multiple regression analysis and hypothesis testing to identify the significance factor and the passenger’s intention. Finally, the study had identified that Perceived ease of use, Perceived usefulness, and Attitude were found to be significant factor that determine intention to use e-payment in the public bus in Johor Bahru.
format	Thesis
qualification_level	Master's degree
author	Roslan, Muhammad Aniq Aimyr
author_facet	Roslan, Muhammad Aniq Aimyr
author_sort	Roslan, Muhammad Aniq Aimyr
title	The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
title_short	The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
title_full	The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
title_fullStr	The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
title_full_unstemmed	The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru
title_sort	determining factors influencing consumer's intention to use e-payment in public bus in johor bahru
granting_institution	Universiti Teknologi Malaysia, Faculty of Built Environment & Surveying
granting_department	Faculty of Built Environment & Surveying
publishDate	2021
url	http://eprints.utm.my/id/eprint/98257/1/MuhammadAniqAimyrMFABU2021.pdf
_version_	1776100567898128384

The determining factors influencing consumer's intention to use e-payment in public bus in Johor Bahru

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