Factors influencing job performance among service staff at a water filter company in northern Malaysia

Employee performance is the one of the main factors in determining company success. Company nowadays facing intense competition in improving employee performance. This study is to determine the relationship between pay, training and job autonomy towards employee performance. A total of 107 service t...

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Main Author:	Ayu Nurfarhana, Azimi
Format:	Thesis
Language:	eng eng eng
Published:	2021
Subjects:	HF5546-5548.6 Office Management HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/10105/1/permission%20to%20deposit-not%20allow-819975.pdf https://etd.uum.edu.my/10105/2/s819975_01.pdf https://etd.uum.edu.my/10105/3/s819975_02.pdf
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id	my-uum-etd.10105
record_format	uketd_dc
spelling	my-uum-etd.101052022-11-30T09:08:20Z Factors influencing job performance among service staff at a water filter company in northern Malaysia 2021 Ayu Nurfarhana, Azimi Che Mit, Daratul Ambia Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5546-5548.6 Office Management HF5549-5549.5 Personnel Management. Employment Employee performance is the one of the main factors in determining company success. Company nowadays facing intense competition in improving employee performance. This study is to determine the relationship between pay, training and job autonomy towards employee performance. A total of 107 service team staff working at a water filter company in Northern Malaysia participated in this study. Data was analysed using Statistical Packages for Social Science (SPSS) software 25.0 to test the reliability, correlation, regression and hypothesis of this study. Results on the analysis showed that job autonomy and training are positively related with employee performance. Employees who have the freedom to handle their job tasks and have the required knowledge and skills to perform their tasks through training were perceived to show high performance at work. Finally, the possible reasons of the findings, as well as implications on individual, management, academic and recommendations for future study are also discussed. 2021 Thesis https://etd.uum.edu.my/10105/ https://etd.uum.edu.my/10105/1/permission%20to%20deposit-not%20allow-819975.pdf text eng staffonly https://etd.uum.edu.my/10105/2/s819975_01.pdf text eng staffonly https://etd.uum.edu.my/10105/3/s819975_02.pdf text eng staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Che Mit, Daratul Ambia
topic	HF5546-5548.6 Office Management HF5546-5548.6 Office Management
spellingShingle	HF5546-5548.6 Office Management HF5546-5548.6 Office Management Ayu Nurfarhana, Azimi Factors influencing job performance among service staff at a water filter company in northern Malaysia
description	Employee performance is the one of the main factors in determining company success. Company nowadays facing intense competition in improving employee performance. This study is to determine the relationship between pay, training and job autonomy towards employee performance. A total of 107 service team staff working at a water filter company in Northern Malaysia participated in this study. Data was analysed using Statistical Packages for Social Science (SPSS) software 25.0 to test the reliability, correlation, regression and hypothesis of this study. Results on the analysis showed that job autonomy and training are positively related with employee performance. Employees who have the freedom to handle their job tasks and have the required knowledge and skills to perform their tasks through training were perceived to show high performance at work. Finally, the possible reasons of the findings, as well as implications on individual, management, academic and recommendations for future study are also discussed.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Ayu Nurfarhana, Azimi
author_facet	Ayu Nurfarhana, Azimi
author_sort	Ayu Nurfarhana, Azimi
title	Factors influencing job performance among service staff at a water filter company in northern Malaysia
title_short	Factors influencing job performance among service staff at a water filter company in northern Malaysia
title_full	Factors influencing job performance among service staff at a water filter company in northern Malaysia
title_fullStr	Factors influencing job performance among service staff at a water filter company in northern Malaysia
title_full_unstemmed	Factors influencing job performance among service staff at a water filter company in northern Malaysia
title_sort	factors influencing job performance among service staff at a water filter company in northern malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2021
url	https://etd.uum.edu.my/10105/1/permission%20to%20deposit-not%20allow-819975.pdf https://etd.uum.edu.my/10105/2/s819975_01.pdf https://etd.uum.edu.my/10105/3/s819975_02.pdf
_version_	1776103742953750528

Factors influencing job performance among service staff at a water filter company in northern Malaysia

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