A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur

Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team cou...

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Main Author:	Muhammad Syafiq, Othman
Format:	Thesis
Language:	eng eng eng
Published:	2021
Subjects:	HF5546-5548.6 Office Management HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/10122/1/permission%20to%20deposit-grant%20the%20permission-822592.pdf https://etd.uum.edu.my/10122/2/s822592_01.pdf https://etd.uum.edu.my/10122/3/s822592_02.pdf
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id	my-uum-etd.10122
record_format	uketd_dc
spelling	my-uum-etd.101222022-12-07T00:31:42Z A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur 2021 Muhammad Syafiq, Othman Badlishah, Shahrizal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5546-5548.6 Office Management HF5549-5549.5 Personnel Management. Employment Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team could lead to lower satisfaction in the workplace. The main purpose of this study is to investigate the perception of working relationships with older employees in terms of communicative teamwork, mutual learning, and communicating feedback towards working satisfaction among young employees at The Ministry of Defence, Kuala Lumpur. The population of this study was limited to 175 young employees of age 40 and below. Communication Accommodation Theory (CAT) was used in this study. The theory postulated that communicators from different social groups may influence interpersonal communication. The finding from this study indicated that young employees have a positive working relationship with older employees. They learned a lot from the older employees at the same time received positive feedback from the older employees. The findings can help both young and older employees to have a better understanding and improved relationship at the workplace. 2021 Thesis https://etd.uum.edu.my/10122/ https://etd.uum.edu.my/10122/1/permission%20to%20deposit-grant%20the%20permission-822592.pdf text eng staffonly https://etd.uum.edu.my/10122/2/s822592_01.pdf text eng public https://etd.uum.edu.my/10122/3/s822592_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Badlishah, Shahrizal
topic	HF5546-5548.6 Office Management HF5546-5548.6 Office Management
spellingShingle	HF5546-5548.6 Office Management HF5546-5548.6 Office Management Muhammad Syafiq, Othman A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
description	Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team could lead to lower satisfaction in the workplace. The main purpose of this study is to investigate the perception of working relationships with older employees in terms of communicative teamwork, mutual learning, and communicating feedback towards working satisfaction among young employees at The Ministry of Defence, Kuala Lumpur. The population of this study was limited to 175 young employees of age 40 and below. Communication Accommodation Theory (CAT) was used in this study. The theory postulated that communicators from different social groups may influence interpersonal communication. The finding from this study indicated that young employees have a positive working relationship with older employees. They learned a lot from the older employees at the same time received positive feedback from the older employees. The findings can help both young and older employees to have a better understanding and improved relationship at the workplace.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Muhammad Syafiq, Othman
author_facet	Muhammad Syafiq, Othman
author_sort	Muhammad Syafiq, Othman
title	A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
title_short	A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
title_full	A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
title_fullStr	A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
title_full_unstemmed	A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
title_sort	study on the satisfaction of employees’ working relationships at the ministry of defence, kuala lumpur
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2021
url	https://etd.uum.edu.my/10122/1/permission%20to%20deposit-grant%20the%20permission-822592.pdf https://etd.uum.edu.my/10122/2/s822592_01.pdf https://etd.uum.edu.my/10122/3/s822592_02.pdf
_version_	1776103746750644224

A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur

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