A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia

The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework f...

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Main Author:	Mariana, Jusop
Format:	Thesis
Language:	eng eng eng
Published:	2022
Subjects:	T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce
Online Access:	https://etd.uum.edu.my/10431/1/permission%20to%20deposit-embargo%203%20years-900778.pdf https://etd.uum.edu.my/10431/2/s900778_01.pdf https://etd.uum.edu.my/10431/3/s900778_02.pdf
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id	my-uum-etd.10431
record_format	uketd_dc
spelling	my-uum-etd.104312023-03-29T01:29:20Z A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia 2022 Mariana, Jusop Mohamed Ismail, Risyawati Ismail, Noor Azizi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework for measuring sharia-compliant e-commerce success by identifying the criteria of information quality, system quality, and service quality using the well-established DeLone and McLean IS Success Model and exploring how halal e-commerce companies managed these quality aspects in the context of sharia business practice. Qualitative multiple case studies were carried out with four halal e-commerce companies in Malaysia and data were gathered through face-to-face semi-structured interviews. This study focused on top managers’ perspectives instead of consumers’ views about e-commerce success measures. This study developed a framework for measuring sharia compliance e-commerce success based on the input from literature and the semi-structured interviews, which were then validated by experts in the field of sharia and e-commerce to further enhance its pertinence to the industry. The findings revealed that information quality criteria include reliability, verification, clarity, format/presentation, timeliness, and completeness; system quality criteria include user-friendliness, integration, availability, and adaptability; and service quality criteria include assurance, responsiveness, empathy, and trusted delivery. Furthermore, the study discovered that halal logistics, Islamic business ethics, trust, and halalan-toyyiban were important factors in determining halal companies' sharia-compliant e-commerce success in Malaysia. This study contributes to the existing literature on IS success by developing a framework that integrates the e-commerce success model and sharia-compliant management practices in halal business. The study also provides guidelines for the government, halal authorities, and halal e-commerce providers to implement more effective strategies and governance in order to achieve successful sharia-compliant ecommerce uptake in the country. The limitations and future research directions are also presented. 2022 Thesis https://etd.uum.edu.my/10431/ https://etd.uum.edu.my/10431/1/permission%20to%20deposit-embargo%203%20years-900778.pdf text eng 2025-09-29 staffonly https://etd.uum.edu.my/10431/2/s900778_01.pdf text eng 2025-09-29 staffonly https://etd.uum.edu.my/10431/3/s900778_02.pdf text eng 2025-09-29 staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Mohamed Ismail, Risyawati Ismail, Noor Azizi
topic	T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce
spellingShingle	T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce Mariana, Jusop A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
description	The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework for measuring sharia-compliant e-commerce success by identifying the criteria of information quality, system quality, and service quality using the well-established DeLone and McLean IS Success Model and exploring how halal e-commerce companies managed these quality aspects in the context of sharia business practice. Qualitative multiple case studies were carried out with four halal e-commerce companies in Malaysia and data were gathered through face-to-face semi-structured interviews. This study focused on top managers’ perspectives instead of consumers’ views about e-commerce success measures. This study developed a framework for measuring sharia compliance e-commerce success based on the input from literature and the semi-structured interviews, which were then validated by experts in the field of sharia and e-commerce to further enhance its pertinence to the industry. The findings revealed that information quality criteria include reliability, verification, clarity, format/presentation, timeliness, and completeness; system quality criteria include user-friendliness, integration, availability, and adaptability; and service quality criteria include assurance, responsiveness, empathy, and trusted delivery. Furthermore, the study discovered that halal logistics, Islamic business ethics, trust, and halalan-toyyiban were important factors in determining halal companies' sharia-compliant e-commerce success in Malaysia. This study contributes to the existing literature on IS success by developing a framework that integrates the e-commerce success model and sharia-compliant management practices in halal business. The study also provides guidelines for the government, halal authorities, and halal e-commerce providers to implement more effective strategies and governance in order to achieve successful sharia-compliant ecommerce uptake in the country. The limitations and future research directions are also presented.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mariana, Jusop
author_facet	Mariana, Jusop
author_sort	Mariana, Jusop
title	A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
title_short	A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
title_full	A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
title_fullStr	A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
title_full_unstemmed	A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
title_sort	framework for measuring sharia-compliant e-commerce success of halal companies in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2022
url	https://etd.uum.edu.my/10431/1/permission%20to%20deposit-embargo%203%20years-900778.pdf https://etd.uum.edu.my/10431/2/s900778_01.pdf https://etd.uum.edu.my/10431/3/s900778_02.pdf
_version_	1776103815522549760

A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia

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