A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia
The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework f...
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my-uum-etd.104312023-03-29T01:29:20Z A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia 2022 Mariana, Jusop Mohamed Ismail, Risyawati Ismail, Noor Azizi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework for measuring sharia-compliant e-commerce success by identifying the criteria of information quality, system quality, and service quality using the well-established DeLone and McLean IS Success Model and exploring how halal e-commerce companies managed these quality aspects in the context of sharia business practice. Qualitative multiple case studies were carried out with four halal e-commerce companies in Malaysia and data were gathered through face-to-face semi-structured interviews. This study focused on top managers’ perspectives instead of consumers’ views about e-commerce success measures. This study developed a framework for measuring sharia compliance e-commerce success based on the input from literature and the semi-structured interviews, which were then validated by experts in the field of sharia and e-commerce to further enhance its pertinence to the industry. The findings revealed that information quality criteria include reliability, verification, clarity, format/presentation, timeliness, and completeness; system quality criteria include user-friendliness, integration, availability, and adaptability; and service quality criteria include assurance, responsiveness, empathy, and trusted delivery. Furthermore, the study discovered that halal logistics, Islamic business ethics, trust, and halalan-toyyiban were important factors in determining halal companies' sharia-compliant e-commerce success in Malaysia. This study contributes to the existing literature on IS success by developing a framework that integrates the e-commerce success model and sharia-compliant management practices in halal business. The study also provides guidelines for the government, halal authorities, and halal e-commerce providers to implement more effective strategies and governance in order to achieve successful sharia-compliant ecommerce uptake in the country. The limitations and future research directions are also presented. 2022 Thesis https://etd.uum.edu.my/10431/ https://etd.uum.edu.my/10431/1/permission%20to%20deposit-embargo%203%20years-900778.pdf text eng 2025-09-29 staffonly https://etd.uum.edu.my/10431/2/s900778_01.pdf text eng 2025-09-29 staffonly https://etd.uum.edu.my/10431/3/s900778_02.pdf text eng 2025-09-29 staffonly other doctoral Universiti Utara Malaysia |
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Universiti Utara Malaysia |
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UUM ETD |
language |
eng eng eng |
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Mohamed Ismail, Risyawati Ismail, Noor Azizi |
topic |
T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce |
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T58.6-58.62 Management information systems BP174 The practice of Islam HF1-6182 Commerce Mariana, Jusop A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
description |
The advancement of technology has accelerated the growth of online businesses, also known as e-commerce. To ensure the authenticity of halal transactions, it is critical for the halal industry that platforms offering halal products adhere to sharia practices. This study aims to develop a framework for measuring sharia-compliant e-commerce success by identifying the criteria of information quality, system quality, and service quality using the well-established DeLone and McLean IS Success Model and exploring how halal e-commerce companies managed these quality aspects in the context of sharia business practice. Qualitative multiple case studies were carried out with four halal e-commerce companies in Malaysia and data were gathered through face-to-face semi-structured interviews. This study focused on top managers’ perspectives instead of consumers’ views about e-commerce success measures. This study developed a framework for measuring sharia compliance e-commerce success based on the input from literature and the semi-structured interviews, which were then validated by experts in the field of sharia and e-commerce to further enhance its pertinence to the industry. The findings revealed that information quality criteria include reliability, verification, clarity, format/presentation, timeliness, and completeness; system quality criteria include user-friendliness, integration, availability, and adaptability; and service quality criteria include assurance, responsiveness, empathy, and trusted delivery. Furthermore, the study discovered that halal logistics, Islamic business ethics, trust, and halalan-toyyiban were important factors in determining halal companies' sharia-compliant e-commerce success in Malaysia. This study contributes to the existing literature on IS success by developing a framework that integrates the e-commerce success model and sharia-compliant management practices in halal business. The study also provides guidelines for the government, halal authorities, and halal e-commerce providers to implement more effective strategies and governance in order to achieve successful sharia-compliant ecommerce uptake in the country. The limitations and future research directions are also presented. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Doctorate |
author |
Mariana, Jusop |
author_facet |
Mariana, Jusop |
author_sort |
Mariana, Jusop |
title |
A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
title_short |
A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
title_full |
A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
title_fullStr |
A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
title_full_unstemmed |
A framework for measuring sharia-compliant e-commerce success of halal companies in Malaysia |
title_sort |
framework for measuring sharia-compliant e-commerce success of halal companies in malaysia |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2022 |
url |
https://etd.uum.edu.my/10431/1/permission%20to%20deposit-embargo%203%20years-900778.pdf https://etd.uum.edu.my/10431/2/s900778_01.pdf https://etd.uum.edu.my/10431/3/s900778_02.pdf |
_version_ |
1776103815522549760 |