Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport

Improving airport service performance for travelers is essential to gaining a significant foothold in today's competitive airport environments. The study tests the significant relationship between waiting time, excellent service, safe screening, and service performance at Abu Dhabi Internationa...

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Main Author:	Bintarish Almheiri, Mansour Mohamed Obaid
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	HD Industries Land use Labor. HD56-57.5 Industrial Productivity
Online Access:	https://etd.uum.edu.my/10573/1/Grant%20the%20permission_s826351.pdf https://etd.uum.edu.my/10573/2/s826351_01.pdf
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id	my-uum-etd.10573
record_format	uketd_dc
spelling	my-uum-etd.105732023-07-16T01:33:44Z Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport 2023 Bintarish Almheiri, Mansour Mohamed Obaid Islam, Md Rabiul College of Law, Government and International Studies (COLGIS) College of Law, Government and International Studies (COLGIS) HD Industries. Land use. Labor. HD56-57.5 Industrial Productivity HD28-70 Management. Industrial Management Improving airport service performance for travelers is essential to gaining a significant foothold in today's competitive airport environments. The study tests the significant relationship between waiting time, excellent service, safe screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). The study bridged the gaps and enabled this study of the effectiveness of Abu Dhabi airport context in both the existing evidence and its practical applications. To achieve this goal, the research explored the following objectives: assessing the impact of passenger waiting time on service performance at Abu Dhabi International Airport, evaluating the impact of excellent service on service performance at Abu Dhabi International Airport, and evaluating the impact of safe screening on service performance at Abu Dhabi International Airport. The study used a quantitative research approach for the collection of data from four hundred passengers have been surveyed at the Abu Dhabi International Airport. The total number of responses received was 327, although only 230 (57%) were considered for the PLS-SEM analysis. The results of the current study revealed a significant effect of queuing time, prime services, and secure screening on service performance. The findings of this study are expected to assist Abu Dhabi International Airport management in formulating effective measures for the enhancement of airport service performance for passengers. The current study also emphasized the research's limitations, implications, and future studies suggestions. 2023 Thesis https://etd.uum.edu.my/10573/ https://etd.uum.edu.my/10573/1/Grant%20the%20permission_s826351.pdf text eng staffonly https://etd.uum.edu.my/10573/2/s826351_01.pdf text eng 2025-08-14 staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Islam, Md Rabiul
topic	HD Industries Land use Labor. HD56-57.5 Industrial Productivity HD Industries Land use Labor.
spellingShingle	HD Industries Land use Labor. HD56-57.5 Industrial Productivity HD Industries Land use Labor. Bintarish Almheiri, Mansour Mohamed Obaid Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
description	Improving airport service performance for travelers is essential to gaining a significant foothold in today's competitive airport environments. The study tests the significant relationship between waiting time, excellent service, safe screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). The study bridged the gaps and enabled this study of the effectiveness of Abu Dhabi airport context in both the existing evidence and its practical applications. To achieve this goal, the research explored the following objectives: assessing the impact of passenger waiting time on service performance at Abu Dhabi International Airport, evaluating the impact of excellent service on service performance at Abu Dhabi International Airport, and evaluating the impact of safe screening on service performance at Abu Dhabi International Airport. The study used a quantitative research approach for the collection of data from four hundred passengers have been surveyed at the Abu Dhabi International Airport. The total number of responses received was 327, although only 230 (57%) were considered for the PLS-SEM analysis. The results of the current study revealed a significant effect of queuing time, prime services, and secure screening on service performance. The findings of this study are expected to assist Abu Dhabi International Airport management in formulating effective measures for the enhancement of airport service performance for passengers. The current study also emphasized the research's limitations, implications, and future studies suggestions.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Bintarish Almheiri, Mansour Mohamed Obaid
author_facet	Bintarish Almheiri, Mansour Mohamed Obaid
author_sort	Bintarish Almheiri, Mansour Mohamed Obaid
title	Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
title_short	Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
title_full	Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
title_fullStr	Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
title_full_unstemmed	Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport
title_sort	impact of airport processing factors on airportservice performance in abu dhabi international airport
granting_institution	Universiti Utara Malaysia
granting_department	College of Law, Government and International Studies (COLGIS)
publishDate	2023
url	https://etd.uum.edu.my/10573/1/Grant%20the%20permission_s826351.pdf https://etd.uum.edu.my/10573/2/s826351_01.pdf
_version_	1776103845838979072

Impact of airport processing factors on airportservice performance in Abu Dhabi International Airport

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