The influence of information technology capability on the relationship between corporate communication and internal supply chain management

In today's dynamic business environment, the study of supply chain management has gained interest among companies and the emphasis has also been given to the supply chain activities within the company. This internal supply chain significantly impacts a company's success, mainly ensuring th...

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Main Author:	Zuraida Hani, Zulkepli
Format:	Thesis
Language:	eng eng eng
Published:	2022
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/10826/1/Depositpermission-not%20allow_s95449.pdf https://etd.uum.edu.my/10826/2/s95449_01.pdf https://etd.uum.edu.my/10826/3/s95449_02.pdf
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id	my-uum-etd.10826
record_format	uketd_dc
spelling	my-uum-etd.108262023-12-17T03:13:52Z The influence of information technology capability on the relationship between corporate communication and internal supply chain management 2022 Zuraida Hani, Zulkepli Hasnan, Norlena Mohtar, Shahimi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5001-6182 Business In today's dynamic business environment, the study of supply chain management has gained interest among companies and the emphasis has also been given to the supply chain activities within the company. This internal supply chain significantly impacts a company's success, mainly ensuring the operations run smoothly and creating a harmonized working environment and efficient workflow. Therefore, this study examines the relationships between corporate communication, internal supply chain capability, and internal supply chain performance. This study also investigates the mediating effect of information technology capability on the relationship between corporate communication and internal supply chain management performance. The study focuses on the SME manufacturing companies located in the northern region of Malaysia, namely Penang, Kedah, and Perlis. The quantitative approach was deemed to be suitable to address the study objectives. Therefore, a set of questionnaires consisting of 34 items was developed and distributed to the target respondents. This study employed stratified random sampling. Hence, 157 companies listed under the Federation of Malaysian Manufacturers (FMM) 2018 directory have been selected as the sample and a total of 76 questionnaire responses were received, which subsequently been empirically tested using SPSS and SmartPLS. The results showed that corporate communication and information technology capabilities positively influence a company's internal supply chain performance. Overall, there are significant relationships and support for all four hypotheses stated. In addition, the study's results indicated the importance of information technology capability as a mediator for the research framework. In addition, the recommendations given are based on the needs of the current context, as there are still limited studies using mixed-method research design in the SME manufacturing industry. 2022 Thesis https://etd.uum.edu.my/10826/ https://etd.uum.edu.my/10826/1/Depositpermission-not%20allow_s95449.pdf text eng staffonly https://etd.uum.edu.my/10826/2/s95449_01.pdf text eng 2026-02-09 staffonly https://etd.uum.edu.my/10826/3/s95449_02.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Hasnan, Norlena Mohtar, Shahimi
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Zuraida Hani, Zulkepli The influence of information technology capability on the relationship between corporate communication and internal supply chain management
description	In today's dynamic business environment, the study of supply chain management has gained interest among companies and the emphasis has also been given to the supply chain activities within the company. This internal supply chain significantly impacts a company's success, mainly ensuring the operations run smoothly and creating a harmonized working environment and efficient workflow. Therefore, this study examines the relationships between corporate communication, internal supply chain capability, and internal supply chain performance. This study also investigates the mediating effect of information technology capability on the relationship between corporate communication and internal supply chain management performance. The study focuses on the SME manufacturing companies located in the northern region of Malaysia, namely Penang, Kedah, and Perlis. The quantitative approach was deemed to be suitable to address the study objectives. Therefore, a set of questionnaires consisting of 34 items was developed and distributed to the target respondents. This study employed stratified random sampling. Hence, 157 companies listed under the Federation of Malaysian Manufacturers (FMM) 2018 directory have been selected as the sample and a total of 76 questionnaire responses were received, which subsequently been empirically tested using SPSS and SmartPLS. The results showed that corporate communication and information technology capabilities positively influence a company's internal supply chain performance. Overall, there are significant relationships and support for all four hypotheses stated. In addition, the study's results indicated the importance of information technology capability as a mediator for the research framework. In addition, the recommendations given are based on the needs of the current context, as there are still limited studies using mixed-method research design in the SME manufacturing industry.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Zuraida Hani, Zulkepli
author_facet	Zuraida Hani, Zulkepli
author_sort	Zuraida Hani, Zulkepli
title	The influence of information technology capability on the relationship between corporate communication and internal supply chain management
title_short	The influence of information technology capability on the relationship between corporate communication and internal supply chain management
title_full	The influence of information technology capability on the relationship between corporate communication and internal supply chain management
title_fullStr	The influence of information technology capability on the relationship between corporate communication and internal supply chain management
title_full_unstemmed	The influence of information technology capability on the relationship between corporate communication and internal supply chain management
title_sort	influence of information technology capability on the relationship between corporate communication and internal supply chain management
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2022
url	https://etd.uum.edu.my/10826/1/Depositpermission-not%20allow_s95449.pdf https://etd.uum.edu.my/10826/2/s95449_01.pdf https://etd.uum.edu.my/10826/3/s95449_02.pdf
_version_	1794023759827435520

The influence of information technology capability on the relationship between corporate communication and internal supply chain management

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