Occupational Stress and Workplace Deviant Behavior

The purpose of the research was to identify the relationship between demographic factors and occupational stress at Permintex Holdings Sdn Bhd, and also to determine the relationship between demographic factors and workplace deviant behavior. Furthermore, this study also tried to determine the relat...

Full description

Saved in:
Bibliographic Details
Main Author: Nor Hayati, Zainuddin
Format: Thesis
Language:eng
Published: 2006
Subjects:
Online Access:https://etd.uum.edu.my/109/1/nor_hayati.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.109
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
topic HM Sociology.
spellingShingle HM Sociology.
Nor Hayati, Zainuddin
Occupational Stress and Workplace Deviant Behavior
description The purpose of the research was to identify the relationship between demographic factors and occupational stress at Permintex Holdings Sdn Bhd, and also to determine the relationship between demographic factors and workplace deviant behavior. Furthermore, this study also tried to determine the relationship between occupational stress and workplace deviant behavior. A total of 58 managers, executives and assistants executives participated in this study completed the questionnaire. Data were collected by using simple random sampling. A questionnaire comprises three measures which are demographic background of participants, occupational stress, and deviant behavior at the workplace. This study has documented that managerial staff which are assistant executives, executives, and managers sometimes facing with occupational stress at workplace. This reflected that, they were able to cope with the workload, responsibility pressure, role of conflicts, and conflict that they are facing between job and non-related job in fulfilling the vision of the company. On top of that, the findings also showed that there are no significant differences between demographic factors such as marital status, gender, age and occupational stress that facing by Permintex employees. Demographic factors were not found to have any relations to workplace deviant behavior. The findings also revealed that the relationship between occupational stress and workplace deviant behavior was moderately significant correlated.
format Thesis
qualification_name masters
qualification_level Master's degree
author Nor Hayati, Zainuddin
author_facet Nor Hayati, Zainuddin
author_sort Nor Hayati, Zainuddin
title Occupational Stress and Workplace Deviant Behavior
title_short Occupational Stress and Workplace Deviant Behavior
title_full Occupational Stress and Workplace Deviant Behavior
title_fullStr Occupational Stress and Workplace Deviant Behavior
title_full_unstemmed Occupational Stress and Workplace Deviant Behavior
title_sort occupational stress and workplace deviant behavior
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2006
url https://etd.uum.edu.my/109/1/nor_hayati.pdf
_version_ 1747826821345312768
spelling my-uum-etd.1092017-10-30T15:36:00Z Occupational Stress and Workplace Deviant Behavior 2006-05 Nor Hayati, Zainuddin College of Business (COB) Faculty of Business Management HM Sociology. The purpose of the research was to identify the relationship between demographic factors and occupational stress at Permintex Holdings Sdn Bhd, and also to determine the relationship between demographic factors and workplace deviant behavior. Furthermore, this study also tried to determine the relationship between occupational stress and workplace deviant behavior. A total of 58 managers, executives and assistants executives participated in this study completed the questionnaire. Data were collected by using simple random sampling. A questionnaire comprises three measures which are demographic background of participants, occupational stress, and deviant behavior at the workplace. This study has documented that managerial staff which are assistant executives, executives, and managers sometimes facing with occupational stress at workplace. This reflected that, they were able to cope with the workload, responsibility pressure, role of conflicts, and conflict that they are facing between job and non-related job in fulfilling the vision of the company. On top of that, the findings also showed that there are no significant differences between demographic factors such as marital status, gender, age and occupational stress that facing by Permintex employees. Demographic factors were not found to have any relations to workplace deviant behavior. The findings also revealed that the relationship between occupational stress and workplace deviant behavior was moderately significant correlated. 2006-05 Thesis https://etd.uum.edu.my/109/ https://etd.uum.edu.my/109/1/nor_hayati.pdf application/pdf eng validuser masters masters Universiti Utara Malaysia Albrecht, K. Stress and the Manager. Englewood Cliffs, NJ: Prentice Hall, 1979. Aizzat, Ramayah,T. and Kumaresan, S. (2003). The effects of organizational stressors on job stress: Does gender has serve as a moderator? Available: www.management.usm.my/ramayah/Conf27.doc Aun, O.E. (1998). Perceived Organizational Climate, Teachers' Locus of Control and Burnout. Unpublished MBA Thesis, Penang: Universiti Sains Malaysia. Bat, S.T. (1995). Effect of Organizational Environment and Personal Factors on Work Stress and Organizational Commitment. Unpublished MBA Thesis, Penang: Universiti Sains Malaysia. Bennett, R.J., & Robinson, S.L. (2000). Development of a measure of workplace deviance. Journal of Applied Phychology, 85,349-360. Bemsimon, H.F. (1994). Violance in the workplace. Training and Development Journal. Vol28, pp 27-32. Beehr, T.A., and Newman, J.E. (1978). Job Stress, Employee Health and Organizational Effectiveness: A Facet Analysis, Model and Literature Review. Personnel Psychology, 31 (3), 665-699. Blau, G. (1981). An empirical investigation of job stress, social support, service length, and job strain. Journal of Organizational Behaviour and Human Performance, Vol. 32 NO. 1, 160-176. Brief, A.P., Burker, M.J. George, J.M., Robinson, B.S., and Webster, J., (1 988). Should negative affectivity remain an unmeasured variable in the study of job stress? Joznnal of Applied Psychology, 73, pp. 193-198. Burke, R.J. and Belcourt, M.L. (1974). Managerial role stress and coping responses. Journal of Business and Administration, 5,55-68. C. and Schraubroeck, J., (1991), Work stress and employee health. Journal of Munagement, 17,2, pp. 235-271. Cohen, S. and Edwards, J.R., (1988). Personality characteristics as moderators of the relationship between stress and disorder, in R.J. Neufeld (Ed.) Advances in the Investigation of Psychological Stress, John Wiley, New York. Cooper, C.L. (1981). The Stress Check. Prentice-Hall: London. Cooper, C.L. (1984). Executive stress: a ten -country comparison. Human Resource Management, Vol. 23, pp. 395-407. Cooper, C.L. & Smith, MJ. Eds. (1985). Job Stress and Blue Collar Work. Wiley: Chichester. Cooper, C.L. & Payne, R. Eds. (1988). Causes, Coping and Consequences of Stress at Work. Wiley: Chichester. Collins, DL, Baum, A, and Singer, JE, (1983), Coping with chronic stress at Three Mile Island: Psychological and biochemical evidence. Health Psychology, 2, 149-166. Cronbach, L1, (1987), Statistical tests for moderator variables: Flaws in analysis recently proposed. Psychological Bulletin, 102,414-417. Datuk Dr. Syed Othman Alhabshi, (1992). Universal Applicability of Islamic Values. Available: http://vlib.unitarklj.edu.my/staffpublications/datuk/ISVALUES.pdf Davisson, J. (1994). Stress homes in on safety's ranks. Occupational Hazards, Vol. 56, No. 1, pp. 155-7. Davison, M., and Cooper, C.L. (1 983). Stress and the Women Manager. New York: St. Martin's Press. DeFrank, R.S. and Cooper, C.L, (1987). Worksite stress management interventions: their effectiveness and conceptualization. Journal of Managerial Psychology, 2, pp. 4-10. Dewe, P J, (1991). Primary appraisal, secondary appraisal and coping: Their role in stressful work encounters. Journal of Occupational Psychology, 64,331-351. Dewe, P, (1993). Measuring primary appraisal: Scale construction and directions for future research. Journal of Social Behavior and Personalitv, 8,673-685. Dewe, P, (1994). EAPs and stress management: from theory to practice to comprehensiveness. Personnel Review, 23 (7)' 21-32. Dewe, P, and Guest, D, (1990). Methods of coping with stress at work: A conceptual analysis and empirical study of measurement issues. Journal of Organisational Behaviour, 11, 135-150. Dewe, P, Cox, T, and Ferguson, E, (1993). Individual strategies for coping with stress at work: A review. Work and Stress, 7, 5-15. Douglass, S. C., & Martinko, M. J. (2001). Exploring the Role of Individual Differences in the Prediction of Workplace Aggression. Journal of Applied Psychology, 86, Eagly, A. & Steffan, V. J. (1986). Gender and Aggressive Behavior: A Meta- Analytical review of the Social Psychological Literature. Psychological Bulletin, 100, 309- 330. Erdley, A.C. & D'Agostino, P.R. (1988). Cognitive and Affective Components of Automatic Priming Effects. Journal of Personality and Social Psychology, 54, 741-747. Fisher, S. (1985). Control and Blue Collar Work. Cited in Cooper, C.L. & Smith, M.J. (1985) Cit Op. Folkman, S. & Lazarus, R.S. (1980). An analysis of coping with stress at work: A review. Work and Stress, 7(1), 5-1 5. Folkman, S. and Lazarus, R.S., (1980). An analysis of coping in a middle-aged community sample. Journal of Health am' Social Behavior, 21, pp. 2 19-239. Fontana, D. (1989). Managing Stress. British Psychological Society, Leicester. Foot, D.K., and Venne, R. (1990). Population, Pyramids and Promotional Prospects. Canadian Public Policy, 14(4), 387-398. Fox, S., Spector, P.E. (1999). A model of work frustration-aggression. Journal of Organizatioml Behaviour, 20, 915-93 1. Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions. Journal of Vocational Behavior, 59,291-309. Ganster, D. Greenhaus, I H, and Parasuraman, 5, (1986). A work-nonwork interactive perspective of stress and its consequences. Journal of Organizational Behavior Management, 8, 37-60. Grubb, E A, (1975). Assembly line boredom and individual differences in recreation participation. Journal of Leisure Research, 7,256-269. Guadagnoli, E, and Verlicer, W, (1988). Relation of sample size to the stability of component patterns. Psychological Bulletin, 103,265-275. Guest, D, Williams, R, and Dewe, P, (1979). Job design and the psychology of boredom. London: Work Research Unit, Department of Employment. Geddes, D. and Baron, R.A (1997). Workplace aggression as a consequence of negative performance feedback. Management Communications Quarterly, 10,433-454. Giacalone, R.A. and Greenberg, J. (eds) (1997). Antisocial Behavior in Organizations. London: Sage Publications. Gignac, A. and Appelbaum S.H. (1997). The impact of stress on customer service representatives: a comparative study. Journal of Workplace Learning, Vo1.9 No. 1, pp.20-33. Greenhaus, J.H., and Beutell, N.J. (1985). Sources of Conflict Between Work and Family Roles. Academy of Management Review, 12(6), 120-128. Greenhaus, J.H., Bedeian, A.G., and Mossholder, K. W. (1 987). Work Experiences, Job Performance, and Feelings of Personal and Family Well-Being. Journal of Vocational Behavior, 31 (7), 200-215. Greenburg and K. S. Scott (1996). Why do workers Bite the Hands that Feed them? Employee theft as s Social Exchange Process. Research in Oganizational Behaviour. Eds. B.M. Staw and L.L. Cummings. Greenwich, CT: JAI Press. Pp 111-156. Griffin, R.W., 0' Leary-Kelly, A. and Collins, J. (1998). Dysfunctional work behaviors in organizations. In C.L. Cooper and D.M Rousseau (eds) Trends in Organizational Behavior, Vol. 4. Chichester: John Wiley and Sons Ltd. Gruys, M.L. (1999). The dimensionality of deviant employee performance in the workplace. Unpublished doctoral dissertation, University of Minnesota. Hall, E.M. (1989). Gender, work control, and stress: A theoretical discussion and empirical test. International Journal ofHealth and Services, 19,725-745. Hanson, P.G. (1 993). Stress for Success: Thriving on Stress at Work. Stoddart, Toronto. Handy, J. (1995). Rethinking stress: Seeing the collective. In: Newton, T. J. (with J.Handy and S.Fineman) (Eds) Managing stress: Emotion and Power at Work, Sage, London. Harper, D. (1990). Sportlight abuse-save profits. Industrial Distribution, Vol. 79 No. 3, pp. 47-5 1. Haratani, T. and Kawakami, N. (1999). Work, stress, and health '99: Organization of work in a global economy. Available at: www.cdc.gov/niosb/stress99.html Hayes, N. (1994). Foundations of Psychology. Routledge: London. Hellriegel,D. and Slocum, J,W. Jr. (2004). Organizational Behavior, IO/e, Thomson Learning. Hedge, A., Erikson, W.A and Rubin, G. (1992). Effects of personnel and organizational factors and sick building syndrome in air-conditioned offices, in Quick, J.C., Muphy, L.R and Hurrell, J.J. (Eds), Stress and Well being at Work, American Psychological Association, Washington DC, pp. 286-98. Hinkle, L E, (1973). The concept of "stress" in the biological and social sciences. Social Science and Medicine, 15B, 52 1-527. Holmes, T H, and Rahe, RH, (1967). The social readjustment rating scale. Journal of Psychosomatic Research, 11,2 13-2 19. Holt, R R, (1982), Occupational stress. In L. Goldberger & S. Breznitz (Eds.), Handbook of stress: Theoretical and clinical aspects ('p. 419-444). New York: The Free Press. House, J.S., McMichael, A.J., Wells, J.A., Kaplan, B.H., & Landerman, L.R. (1979). Occupational Stress and health among factory workers. Journal of Health and Social Behaviour, Vol. 20, pp. 139-160. Hollinger, R.C., & Clark, J. P. (1982). Formal and Informal Social Controls of Employee Deviance. The Sociological Quarterly, 23, 333-343. Jick, T.D. and Mitz, L.F. (1985). Sex differences in work stress. Academy of Management Review, 10, 408-420. Kelloway, E. K., Loughlin, C., Barling, J., & Nault, A. (2002). Self-Reported Counterproductive Behavior and Organizational Citizenship Behaviors: Separate but Related Constructs. International Journal of Selection and Assessment, 10, 143-151. Kahn, R., Wolfe, D., Quinn, R., Snoek, J. and Rosenthal,R. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity, Wiley, NewYork. Karasek, R.A. (1 979). Job demands, job decision, atitude, and mental strain: implications for job re-design. Administrative Science Quarterly, 24,285-308. Kuan, 0. W. (1994). The EfSect of Marital Status of Working Women on Organizational Commitment and Work Stress. Unpublished MBA Thesis, Penang: Universiti Sains Malaysia. Lazarus, R. S. (1991). Psychological stress in the workplace. In Perrewe', P. L. (Ed.). Handbook on job stress [Special Issue]. Journal of Social Behavior and Personality, 6, 1 - 13. Lazarus, R.S. & Folkman, S. (1984). Stress, Appraisal, and Coping. NewYork: Springer Publishing Lee, K., & Allen, N.J. (2002). Organizational citizenship behaviour and workplace deviance: The role of affect and cognitions. Journal of Applied Phychology, 87, 131-142. Levi, L. (1990). Occupational Stress: Spice of Life or Kiss of Death? American Psycholgist, Oct. Vol. 45(1O), 1142- 1145. Mansor, N. (1994). "Women managers in Malaysia: Their mobility and challenges". In N.J. Adler &D.N. Ivaeli (eds), Competitive Frontiers: Women Managers in a Global Economy. Manshor, A.T (2000). Sources of stress at the workplace. Academy of strategic & Organizational Leadership Journal, Vol. 4 No. 2, pp.9 1-7. Matteson, M.T and Ivancevich, J.M (1982). Managing Job Stress and Health. The Free Press, New York, NY. Marino, K.E. and White, SE., (1985). Departmental structure, locus of control and job stress: the effect of a moderator. Journal of Applied Psychology, 70, pp. 782-784. McGurn, M. (1988). Spotting thieves who work among us. Wall Street Journal, Vol. 8, p. A16 Minter, S.G., (1991). Relieving workpIace stress. Occupational Hazards, April, pp. 39-42. Miller, K., and Ellis, B.H. (1990). An Integrated Model of Communication, Stress and Burnout in the Workplace. Communication Research, 17(3), 27-300. Morris, J H, Sherman, I D, and Mansfield, E R, (1986), Failures to detect moderating effects with ordinary least squares-moderated multiple regression: Some reasons and a remedy. Psychological Bulletin, 99 (2), 282-288. Murphy, K.R. (1993). Honesty in the workplace. Belmont, CA: BrooksICole. Murphy, L.R. (1988). Workplace Interventions for Stress Reduction and Prevention. Cited in Cooper, C.L. & Payne, R. Eds. (1988). Cit Op. Narayanan, L., Menon, S., & Spector, P.E (1999). Stress in the workplace: A comparison of gender and occupations. Journal of Organizational Behavior, 20,63-73. Revealing Look at Stress. (2006, February 19). Bernama: The New Strait Times. Penny, L.M. and Spector, P.E. (2002). Narcissism and Counterproductive Work Behaviour: Do Bigger Egos Mean Bigger Problems? International Journal of Selection and Assessment, Vol. 10 No. 1, pp. 126-134. Pearlin, L.I. and Schooler, C., (1978). The structure of coping. Journal of Health and Social Behavior, 1 9, pp. 2-21 . Pollert, A. (1981). Girls, Wives, Factory Lives, Macmillan, London. Pool, S.W. (2000). Organizational culture and its job relationship between job tensions in measuring outcomes among business executives. Journal of Management Development, Vol. 19 No. 1, pp. 32-49. Quah, J. and Campbell, K.M., (1994). Role conflict and role ambiguity as factors in work stress among managers in Singapore: Some moderator variables. Research and Practice in Human Resource Management, 2, 1, pp. 21-33. Rees, D.W. and Cooper, C.L., (1992). The Occupational Stress Indicator locus of control scale: should this be regarded as a state rather than trait measure? Work and Stress, 6, 1, pp. 45-48. Rizzo, J., House, R. and Lirtzman, S. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, Vol. 15 No. 1, pp. 150-63. Romano, C. (1994). Workplace violence takes deadly turn. Management Review, Vol. 83 No.7, p. 5. Robinson, S., & Bennett, R. (1 995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38,555-572. Robbins, S ,P. (200 1). Organizational Behavior. 9~ Ed. New Jersey: Prentice-Hall, Inc. Roberts, J. A., Lapidus, R. A., and Chonko, L. B. (1997). Salesperson and Stress: The Moderating Role of Locus of Control on Work Stressors and Felt Stress. Journal of Marketing Theory and Practice, 5(3), 93-108. Sadri, G. and Marchouiides, G.A. (1994). The dynamics of occupational stress: Proposing and testing a model, Research and Practice in Human Resource Manugement, 2, 1, pp. 1-19. Sackett, P.R. (2002). The Structure of Counterproductive Work Behaviors: Dimensionality and Relationships with Facets of Job Performance. International Journal of Selection and Assessment. Vol. 10 No 1, pp. 5-11. Salgado, J.F. (2002). The Big Five Personality Dimensions and Counterproductive Behaviors. International Journal of Selection and Assessment. Vol 10 No. 1, pp 117-125. Schuler, R.S (1983). Individual Qualities and Stress. Stress in Organizations. Vol. 59 No. 1, 194-199. Selye, H. (1956). The stress of life, New York: McGraw - Hill. Selye, H. (1974). Stress without Distress. Lippincott, Philadelphia, PA. Sethi, A.S., Caro, D.H.J. and Schuler, R.S. (Eds) (1987). Strategic Management of Technostress in an Information Society, C.J. Hogrefe, Inc., Toronto. Sekaran, U. (2003). Research Method for Business: A Skill Building Approach, Fourth Edition. New York. John Wiley & Sons. Skarlicki, D.P., & Folger, R. (1997). Retaliation in the workplace: The role of distributive, procedural and interactional justice. Journal ofApplied Psychology, 82,434-443. Smith, M.J. and Arnick, B.C.111 (1989). Electronic monitoring at the workplace: implications for employee control and job stress, in Sauter, S.L., Hurrell, J.J Jr. and Cooper, C.L. (Eds), Job Control and Worker Health, John Wiley & Sons, Chichester, pp. 275-90. Spector, P. E. (1975). Relationships of organizational frustration with reported behavioral reactions of employees. Journal of Applied Psychology, 60,635-637. Spector, P. E. (1978). Organizational frustration: A model and review of the literature. Personnel Psychology, 3 1, 8 15-829. Spector, P. E., Dwyer, D. J., & Jex, S. M. (1988). The relationship of job stressors to affective, health, and performance outcomes: A comparison of multiple data sources. Journal of Applied Psychology, 73,ll-19. Spector, P. E. (1998). A control theory of the job stress process. In C. L. Cooper (ed.) Theories of organizational stress, 153- 169. Oxford: Oxford University Press. Spector, P.E. & O'Connell, B.J. (1994). The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains. Journal of Occupational and Organizational Psychology, 67,l-11 Spector, P. E., & Jex, S. M. (1 998). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3,356-367. Spector, P. E., Fox, S., & Van Katwyk, P. T. (1999). The role of negative affectivity in employee reactions to jobs: Nuisance effect or substantive effect? Journal of Occupational and Organizational Psychology, 72,205-218. Spector, P. E., Zapf, D., Chen, P. Y., & Frese, M. (2000). Why negative affectivity should not be controlled in job stress research: Don't throw out the baby with the bath water. Journal of Organizational Behavior, 21,79-95. Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior (CWB) and organizational citizenship behavior (OCB). Human Resources Management Review, 12,269-292. Subramaniam, B. (2004). A Study on Occupational Stress Experienced by Lecturer of the Higher Learning Institutions. Unpublished thesis MSc. Management, Sintok: Universiti Utara Malaysia. Williams. E.S., Konrad, T.R., Schecklert, W.E., Pathman, D.E., Linzer, M., McMurray, J.E., Gerrity, M. and Schwartz, M. (2001). Understanding physicians' intentions to withdraw from practice: the role of job satisfaction, job stress, mental, and physical health. Health Care Management Review, Vol. 26, pp 7-19. Yahya, R. (1998). Organizational Factors that Contribute to Teachers Stress. Unpublished MBA Thesis, Penang: Universiti Sains Malaysia.