Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar

Apart from the use of money as a payment medium, there are also other payment methods accepted in Malaysia. Among them is to use of debit cards, credit cards, and the use of e-wallet applications. Although cash payments are still the most widely accepted form of payment in Malaysia, the use of cashl...

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Main Author:	Mohd Firdaus, Razali
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	T58.5-58.64 Information technology
Online Access:	https://etd.uum.edu.my/11197/1/Depositpermission_s821652.pdf https://etd.uum.edu.my/11197/2/s821652_01.pdf
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id	my-uum-etd.11197
record_format	uketd_dc
spelling	my-uum-etd.111972024-06-23T03:22:39Z Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar 2023 Mohd Firdaus, Razali Mohd. Yusof, Shahrul Azmi Mohd Nadzir, Maslinda Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduates School of Arts & Sciences T58.5-58.64 Information technology Apart from the use of money as a payment medium, there are also other payment methods accepted in Malaysia. Among them is to use of debit cards, credit cards, and the use of e-wallet applications. Although cash payments are still the most widely accepted form of payment in Malaysia, the use of cashless and contactless payments is also increasing. However, its use is still minimal, especially for the aspect of payment using e-wallets, either at the level of Malaysians in general, or within the level of higher education institutions in particular. In addition, youth also prefer to get help in the form of cash instead of e-wallet credit. This research aims to examine the relationship between 4 constructs from UTAUT, namely performance expectations, effort expectations, ease of use factors, and social influence with the intention to use e-wallets in Malaysia under the new norm. The study also includes two additional factors which are the level of safety and reliability to extend the original UTAUT model. A convenience sampling technique was used, and a total of 375 individuals were given questionnaires to complete, but only 275 sets of questionnaires could be processed, consisting of 84 respondents from Universiti Kebangsaan Malaysia (UKM) representing urban area, and 191 respondents from Universiti Utara Malaysia (UUM) representing rural area. The results were analyzed descriptively. The results were analyzed descriptively. The results show that the use of e-wallets in Malaysia is significantly influenced by effort expectations, performance expectations, social influence, reliability, ease of use factor and security factors in order of priority for urban and rural university students. Also, there is no significant difference for performance expectations, ease of use factors, social influence, security factors and reliability between UKM and UUM citizens for the use of e-wallet applications, but there is a significant difference for effort expectations. Facility providers and business owners can use the guidelines provided by this study to improve their services more effectively. In addition, existing businesses are expected to focus on elements that will increase the acceptance of e-wallets. This study can also help entrepreneurs to further diversify payment options, and help universities to offer cashless payments to their students more efficiently. 2023 Thesis https://etd.uum.edu.my/11197/ https://etd.uum.edu.my/11197/1/Depositpermission_s821652.pdf text eng staffonly https://etd.uum.edu.my/11197/2/s821652_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohd. Yusof, Shahrul Azmi Mohd Nadzir, Maslinda
topic	T58.5-58.64 Information technology
spellingShingle	T58.5-58.64 Information technology Mohd Firdaus, Razali Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
description	Apart from the use of money as a payment medium, there are also other payment methods accepted in Malaysia. Among them is to use of debit cards, credit cards, and the use of e-wallet applications. Although cash payments are still the most widely accepted form of payment in Malaysia, the use of cashless and contactless payments is also increasing. However, its use is still minimal, especially for the aspect of payment using e-wallets, either at the level of Malaysians in general, or within the level of higher education institutions in particular. In addition, youth also prefer to get help in the form of cash instead of e-wallet credit. This research aims to examine the relationship between 4 constructs from UTAUT, namely performance expectations, effort expectations, ease of use factors, and social influence with the intention to use e-wallets in Malaysia under the new norm. The study also includes two additional factors which are the level of safety and reliability to extend the original UTAUT model. A convenience sampling technique was used, and a total of 375 individuals were given questionnaires to complete, but only 275 sets of questionnaires could be processed, consisting of 84 respondents from Universiti Kebangsaan Malaysia (UKM) representing urban area, and 191 respondents from Universiti Utara Malaysia (UUM) representing rural area. The results were analyzed descriptively. The results were analyzed descriptively. The results show that the use of e-wallets in Malaysia is significantly influenced by effort expectations, performance expectations, social influence, reliability, ease of use factor and security factors in order of priority for urban and rural university students. Also, there is no significant difference for performance expectations, ease of use factors, social influence, security factors and reliability between UKM and UUM citizens for the use of e-wallet applications, but there is a significant difference for effort expectations. Facility providers and business owners can use the guidelines provided by this study to improve their services more effectively. In addition, existing businesses are expected to focus on elements that will increase the acceptance of e-wallets. This study can also help entrepreneurs to further diversify payment options, and help universities to offer cashless payments to their students more efficiently.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Mohd Firdaus, Razali
author_facet	Mohd Firdaus, Razali
author_sort	Mohd Firdaus, Razali
title	Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
title_short	Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
title_full	Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
title_fullStr	Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
title_full_unstemmed	Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
title_sort	kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2023
url	https://etd.uum.edu.my/11197/1/Depositpermission_s821652.pdf https://etd.uum.edu.my/11197/2/s821652_01.pdf
_version_	1804888217073221632

Kajian terhadap faktor penerimaan pengguna berkaitan penggunaan e-dompet daripada perspektif warga universiti di bandar dan luar bandar

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