Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers

This study investigated the Factors Affecting User Satisfaction in Hasil Integrated Tax System (HITS) among Inland Revenue Board of Malaysia (IRBM) Officers. The performance of an organization's e-services can be evaluated comprehensively through the level of user satisfaction. Organizations ca...

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Main Author:	Muhammad Najib, Abd Razak
Format:	Thesis
Language:	eng eng
Published:	2024
Subjects:	HJ4771.6 Income Tax Tax Returns.
Online Access:	https://etd.uum.edu.my/11390/1/s831486_01.pdf https://etd.uum.edu.my/11390/2/s831486_02.pdf
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id	my-uum-etd.11390
record_format	uketd_dc
spelling	my-uum-etd.113902024-10-27T00:38:23Z Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers 2024 Muhammad Najib, Abd Razak Harun Rasit, Hadzrami College of Business (COB) College of Business HJ4771.6 Income Tax. Tax Returns. This study investigated the Factors Affecting User Satisfaction in Hasil Integrated Tax System (HITS) among Inland Revenue Board of Malaysia (IRBM) Officers. The performance of an organization's e-services can be evaluated comprehensively through the level of user satisfaction. Organizations can identify the strengths and weaknesses of the developed e-services. Thus, organizations can implement initiatives to improve the quality of e-services provided to users and further increase competitiveness. Four independent variables namely System Quality (SQ), Information Quality (IQ), Service Quality (SVQ), and System Use (SU), using the updated DeLone and McLean Model of Information Systems Success were adapted to assess the factor affecting of user satisfaction with HITS. Data collection involved 120 officers of IRBM from various department and section across IRBMs’ office from all over Malaysia. This study focuses on seven (7) hypotheses to examine the results of the significant relationship between the independent variables and the level of user satisfaction. The study found that System Quality (SQ), Information Quality (IQ) and Service Quality (SVQ) have significant relationships with the use of HITS and user satisfaction. Therefore, a further study needs to be conducted to examine its effectiveness and whether the development of HITS will increase the amount of tax collection and improve the quality of service to customers. 2024 Thesis https://etd.uum.edu.my/11390/ https://etd.uum.edu.my/11390/1/s831486_01.pdf text eng 2027-05-31 staffonly https://etd.uum.edu.my/11390/2/s831486_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Harun Rasit, Hadzrami
topic	HJ4771.6 Income Tax Tax Returns.
spellingShingle	HJ4771.6 Income Tax Tax Returns. Muhammad Najib, Abd Razak Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
description	This study investigated the Factors Affecting User Satisfaction in Hasil Integrated Tax System (HITS) among Inland Revenue Board of Malaysia (IRBM) Officers. The performance of an organization's e-services can be evaluated comprehensively through the level of user satisfaction. Organizations can identify the strengths and weaknesses of the developed e-services. Thus, organizations can implement initiatives to improve the quality of e-services provided to users and further increase competitiveness. Four independent variables namely System Quality (SQ), Information Quality (IQ), Service Quality (SVQ), and System Use (SU), using the updated DeLone and McLean Model of Information Systems Success were adapted to assess the factor affecting of user satisfaction with HITS. Data collection involved 120 officers of IRBM from various department and section across IRBMs’ office from all over Malaysia. This study focuses on seven (7) hypotheses to examine the results of the significant relationship between the independent variables and the level of user satisfaction. The study found that System Quality (SQ), Information Quality (IQ) and Service Quality (SVQ) have significant relationships with the use of HITS and user satisfaction. Therefore, a further study needs to be conducted to examine its effectiveness and whether the development of HITS will increase the amount of tax collection and improve the quality of service to customers.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Muhammad Najib, Abd Razak
author_facet	Muhammad Najib, Abd Razak
author_sort	Muhammad Najib, Abd Razak
title	Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
title_short	Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
title_full	Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
title_fullStr	Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
title_full_unstemmed	Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers
title_sort	factors affecting user satisfaction in hasil integrated tax system (hits) among inland revenue board of malaysia (irbm) officers
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2024
url	https://etd.uum.edu.my/11390/1/s831486_01.pdf https://etd.uum.edu.my/11390/2/s831486_02.pdf
_version_	1818647167428984832

Factors Affecting User Satisfaction in Hasil Integrated Tax System (Hits) Among Inland Revenue Board Of Malaysia (IRBM) Officers

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