The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia

The Malaysian government's decision to increase service tax from six percent to eight percent starting 1st March 2024, has boosted interest in understanding its impact on consumer behaviour in Perak, Malaysia. This study employs the Theory of Planned Behaviour (TPB) to investigate the relations...

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Main Author:	Lim, Ying Tong
Format:	Thesis
Language:	eng eng
Published:	2024
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/11428/1/s829778_01.pdf https://etd.uum.edu.my/11428/2/s829778_02.pdf
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id	my-uum-etd.11428
record_format	uketd_dc
spelling	my-uum-etd.114282024-10-29T05:02:29Z The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia 2024 Lim, Ying Tong Ibrahim, Idawati Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Puteri Intan Safinaz School of Accountancy HF5415.33 Consumer Behavior. HJ4771.6 Income Tax. Tax Returns. The Malaysian government's decision to increase service tax from six percent to eight percent starting 1st March 2024, has boosted interest in understanding its impact on consumer behaviour in Perak, Malaysia. This study employs the Theory of Planned Behaviour (TPB) to investigate the relationship between attitude, subjective norm, perceived behavioural control, service tax awareness, and spending intention under service tax 2.0. Through a quantitative approach, 100 questionnaires were distributed to consumers in Perak via Google Forms, and the data were analysed using IBM SPSS Statistics. Results reveal that all the independent variables account for 68.7% of the variance in consumer spending intention. Attitude and perceived behavioural positively influence spending intention under service tax 2.0, while subjective norm and service tax awareness do not exhibit significant effects on spending behaviour intention among consumers in Perak. These findings underscore the importance of attitude and perceived behavioural control in shaping consumer spending intentions under service tax 2.0. Policymakers should prioritize fostering positive attitudes among consumers and enhancing perceived behavioural control of consumers to successfully implement the new service tax policy. By focusing efforts on these areas, policymakers can ensure better perception and smoother implementation of service tax changes, ultimately benefiting both consumers and the government regarding revenue collection and economic stability. This study contributes valuable insights into the dynamics of consumer behaviour in response to changes in service tax policy, offering practical implications for policymakers and businesses to consider when formulating strategies and communicating with consumers. It emphasizes the need to provide a user-friendly system for consumers to easily pay service tax while strengthening consumers' perceived behavioural control over the service tax and fostering positive attitudes towards it. Overall, the findings provide practical advice for policymakers and businesses aiming to enhance consumer reactions to the implementation of service tax 2.0 in Perak, Malaysia. 2024 Thesis https://etd.uum.edu.my/11428/ https://etd.uum.edu.my/11428/1/s829778_01.pdf text eng 2027-05-31 staffonly https://etd.uum.edu.my/11428/2/s829778_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ibrahim, Idawati
topic	HF5415.33 Consumer Behavior. HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. HF5415.33 Consumer Behavior. Lim, Ying Tong The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
description	The Malaysian government's decision to increase service tax from six percent to eight percent starting 1st March 2024, has boosted interest in understanding its impact on consumer behaviour in Perak, Malaysia. This study employs the Theory of Planned Behaviour (TPB) to investigate the relationship between attitude, subjective norm, perceived behavioural control, service tax awareness, and spending intention under service tax 2.0. Through a quantitative approach, 100 questionnaires were distributed to consumers in Perak via Google Forms, and the data were analysed using IBM SPSS Statistics. Results reveal that all the independent variables account for 68.7% of the variance in consumer spending intention. Attitude and perceived behavioural positively influence spending intention under service tax 2.0, while subjective norm and service tax awareness do not exhibit significant effects on spending behaviour intention among consumers in Perak. These findings underscore the importance of attitude and perceived behavioural control in shaping consumer spending intentions under service tax 2.0. Policymakers should prioritize fostering positive attitudes among consumers and enhancing perceived behavioural control of consumers to successfully implement the new service tax policy. By focusing efforts on these areas, policymakers can ensure better perception and smoother implementation of service tax changes, ultimately benefiting both consumers and the government regarding revenue collection and economic stability. This study contributes valuable insights into the dynamics of consumer behaviour in response to changes in service tax policy, offering practical implications for policymakers and businesses to consider when formulating strategies and communicating with consumers. It emphasizes the need to provide a user-friendly system for consumers to easily pay service tax while strengthening consumers' perceived behavioural control over the service tax and fostering positive attitudes towards it. Overall, the findings provide practical advice for policymakers and businesses aiming to enhance consumer reactions to the implementation of service tax 2.0 in Perak, Malaysia.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Lim, Ying Tong
author_facet	Lim, Ying Tong
author_sort	Lim, Ying Tong
title	The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
title_short	The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
title_full	The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
title_fullStr	The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
title_full_unstemmed	The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia
title_sort	impact of service tax on spending behaviour intention of consumers in perak, malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2024
url	https://etd.uum.edu.my/11428/1/s829778_01.pdf https://etd.uum.edu.my/11428/2/s829778_02.pdf
_version_	1818647176877703168

The impact of service tax on spending behaviour intention of consumers in Perak, Malaysia

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