High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya

This research paper aims to investigate the correlation between a high-performance work system and engagement of employee within the telecommunication industry in Petaling Jaya. As organizations grow more aware of the crucial importance of engagement of employee in attaining long-lasting competitiv...

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Main Author:	Nur Farah Hanis, Mohamad Shah
Format:	Thesis
Language:	eng eng
Published:	2024
Subjects:	T58.5-58.64 Information technology
Online Access:	https://etd.uum.edu.my/11433/1/depositpermission-s830828.pdf https://etd.uum.edu.my/11433/2/s830828_01.pdf
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id	my-uum-etd.11433
record_format	uketd_dc
spelling	my-uum-etd.114332024-10-29T05:21:43Z High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya 2024 Nur Farah Hanis, Mohamad Shah Hanafi, Norshafizah School of Business Management School Of Business Management T58.5-58.64 Information technology This research paper aims to investigate the correlation between a high-performance work system and engagement of employee within the telecommunication industry in Petaling Jaya. As organizations grow more aware of the crucial importance of engagement of employee in attaining long-lasting competitive advantage, it becomes essential to comprehend the mechanisms that facilitate such engagement. This study is using quantitative data by utilizing a closed-ended online survey form from Google Form to investigate the relationship between high-performance work systems, including staffing, training and learning, rewards and recognition, participation and empowerment, and engagement of employee within the telecommunications sector in Petaling Jaya. The sample consists of 175 employees from two prominent telecommunications companies in Petaling Jaya, CelcomDigi Berhad and Telekom Malaysia Berhad. Normality test, Pearson’s correlation, multiple regression analysis, reliability analysis and One-Way ANOVA was used to assess the relationship between high-performance work systems and engagement of employee. Initial results indicate a significant correlation between the adoption of high-performance work systems elements, including staffing, training and learning, rewards and recognition, participation and empowerment, and the level of engagement of employee within the telecommunications sector in Petaling Jaya. The research findings also suggest that engagement of employee within the telecommunication industry in Petaling Jaya is mostly influenced by participation. For future research, it is suggested to conduct this study with various bigger companies from different industry that is located in Petaling Jaya. This way, researcher can identify exemplary approaches and insights derived from various industries, which resulting in enhancing organizational success and promote employee well-being. Further investigations in other industries would be helpful to facilitate the transfer of information and innovation, and improve organisational practice. 2024 Thesis https://etd.uum.edu.my/11433/ https://etd.uum.edu.my/11433/1/depositpermission-s830828.pdf text eng staffonly https://etd.uum.edu.my/11433/2/s830828_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Hanafi, Norshafizah
topic	T58.5-58.64 Information technology
spellingShingle	T58.5-58.64 Information technology Nur Farah Hanis, Mohamad Shah High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
description	This research paper aims to investigate the correlation between a high-performance work system and engagement of employee within the telecommunication industry in Petaling Jaya. As organizations grow more aware of the crucial importance of engagement of employee in attaining long-lasting competitive advantage, it becomes essential to comprehend the mechanisms that facilitate such engagement. This study is using quantitative data by utilizing a closed-ended online survey form from Google Form to investigate the relationship between high-performance work systems, including staffing, training and learning, rewards and recognition, participation and empowerment, and engagement of employee within the telecommunications sector in Petaling Jaya. The sample consists of 175 employees from two prominent telecommunications companies in Petaling Jaya, CelcomDigi Berhad and Telekom Malaysia Berhad. Normality test, Pearson’s correlation, multiple regression analysis, reliability analysis and One-Way ANOVA was used to assess the relationship between high-performance work systems and engagement of employee. Initial results indicate a significant correlation between the adoption of high-performance work systems elements, including staffing, training and learning, rewards and recognition, participation and empowerment, and the level of engagement of employee within the telecommunications sector in Petaling Jaya. The research findings also suggest that engagement of employee within the telecommunication industry in Petaling Jaya is mostly influenced by participation. For future research, it is suggested to conduct this study with various bigger companies from different industry that is located in Petaling Jaya. This way, researcher can identify exemplary approaches and insights derived from various industries, which resulting in enhancing organizational success and promote employee well-being. Further investigations in other industries would be helpful to facilitate the transfer of information and innovation, and improve organisational practice.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Nur Farah Hanis, Mohamad Shah
author_facet	Nur Farah Hanis, Mohamad Shah
author_sort	Nur Farah Hanis, Mohamad Shah
title	High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
title_short	High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
title_full	High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
title_fullStr	High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
title_full_unstemmed	High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya
title_sort	high-performance work system and the engagement of employee within telecommunication industry in petaling jaya
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2024
url	https://etd.uum.edu.my/11433/1/depositpermission-s830828.pdf https://etd.uum.edu.my/11433/2/s830828_01.pdf
_version_	1818647178146480128

High-Performance Work System and the Engagement of Employee Within Telecommunication Industry in Petaling Jaya

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