The Effectiveness of Performance Management System Among Banks in Klang Valley

A Performance Management System (PMS) is a structured mechanism designed to assess and enhance both employee and organizational performance. In the Klang Valley banking sector, an effectively implemented PMS can significantly boost employee morale, job satisfaction, productivity, and operational ef...

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Main Author:	Kalpana, Doraisamy
Format:	Thesis
Language:	eng eng eng
Published:	2024
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/11437/1/depositpermission-s828779.pdf https://etd.uum.edu.my/11437/2/s828779_01.pdf https://etd.uum.edu.my/11437/3/s828779_02.pdf
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id	my-uum-etd.11437
record_format	uketd_dc
spelling	my-uum-etd.114372024-10-29T12:13:45Z The Effectiveness of Performance Management System Among Banks in Klang Valley 2024 Kalpana, Doraisamy Hanafi, Norshafizah Mustafa Kamil, Bidayatul Akmal School of Business Management School Of Business Management HD58.9 Organizational Effectiveness. A Performance Management System (PMS) is a structured mechanism designed to assess and enhance both employee and organizational performance. In the Klang Valley banking sector, an effectively implemented PMS can significantly boost employee morale, job satisfaction, productivity, and operational efficiency. This study aims to evaluate the effectiveness of PMS in the Klang Valley banking industry by examining key factors such as performance appraisal, reward systems, employee involvement, and management commitment. To achieve this, data were collected from 130 respondents across five branches in Damansara Heights within the Klang Valley using a survey questionnaire administered via Google Forms. The data were analysed with SPSS to assess the relationships between the identified factors and the effectiveness of PMS. The study explores whether these factors have a notable impact on PMS effectiveness and seeks to determine their correlations within the Klang Valley banking sector. By analysing the data, the research provides insights into how performance appraisals, reward systems, employee involvement, and management commitment contribute to a more effective PMS. The findings of this research aim to offer practical recommendations for banks in the Klang Valley, particularly those in Damansara Heights, to enhance their PMS, ultimately leading to improved employee performance, greater job satisfaction, and better organizational outcomes. Additionally, the study contributes to the broader understanding of performance management practices, providing valuable evidence and guidance for future research and organizational implementations. 2024 Thesis https://etd.uum.edu.my/11437/ https://etd.uum.edu.my/11437/1/depositpermission-s828779.pdf text eng staffonly https://etd.uum.edu.my/11437/2/s828779_01.pdf text eng staffonly https://etd.uum.edu.my/11437/3/s828779_02.pdf text eng staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Hanafi, Norshafizah Mustafa Kamil, Bidayatul Akmal
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Kalpana, Doraisamy The Effectiveness of Performance Management System Among Banks in Klang Valley
description	A Performance Management System (PMS) is a structured mechanism designed to assess and enhance both employee and organizational performance. In the Klang Valley banking sector, an effectively implemented PMS can significantly boost employee morale, job satisfaction, productivity, and operational efficiency. This study aims to evaluate the effectiveness of PMS in the Klang Valley banking industry by examining key factors such as performance appraisal, reward systems, employee involvement, and management commitment. To achieve this, data were collected from 130 respondents across five branches in Damansara Heights within the Klang Valley using a survey questionnaire administered via Google Forms. The data were analysed with SPSS to assess the relationships between the identified factors and the effectiveness of PMS. The study explores whether these factors have a notable impact on PMS effectiveness and seeks to determine their correlations within the Klang Valley banking sector. By analysing the data, the research provides insights into how performance appraisals, reward systems, employee involvement, and management commitment contribute to a more effective PMS. The findings of this research aim to offer practical recommendations for banks in the Klang Valley, particularly those in Damansara Heights, to enhance their PMS, ultimately leading to improved employee performance, greater job satisfaction, and better organizational outcomes. Additionally, the study contributes to the broader understanding of performance management practices, providing valuable evidence and guidance for future research and organizational implementations.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Kalpana, Doraisamy
author_facet	Kalpana, Doraisamy
author_sort	Kalpana, Doraisamy
title	The Effectiveness of Performance Management System Among Banks in Klang Valley
title_short	The Effectiveness of Performance Management System Among Banks in Klang Valley
title_full	The Effectiveness of Performance Management System Among Banks in Klang Valley
title_fullStr	The Effectiveness of Performance Management System Among Banks in Klang Valley
title_full_unstemmed	The Effectiveness of Performance Management System Among Banks in Klang Valley
title_sort	effectiveness of performance management system among banks in klang valley
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2024
url	https://etd.uum.edu.my/11437/1/depositpermission-s828779.pdf https://etd.uum.edu.my/11437/2/s828779_01.pdf https://etd.uum.edu.my/11437/3/s828779_02.pdf
_version_	1818647179184570368

The Effectiveness of Performance Management System Among Banks in Klang Valley

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