Kajian Kepuasan Pelanggan di Pusat Khidmat Bersepadu, Jabatan Kecemasan Hospital Kuala Lumpur
The purpose of the study is to evaluate the effectiveness of handling violence programme via service quality model as tool for index customer satisfaction at One Stop Crisis Centre (OSCC), Emergency Department, Hospital Kuala Lumpur. Tangible, reliability, responsiveness, assurance and empathy are v...
Saved in:
Main Author: | Shamsaini, Shamsuddin |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2004
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/1174/1/DR._SHAMSAINI_BT._SHAMSUDDIN.pdf https://etd.uum.edu.my/1174/2/1.DR._SHAMSAINI_BT._SHAMSUDDIN.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Hubungan komunikasi perkhidmatan kaunter dengan kepuasan pelanggan: Kajian di Jabatan Pengangkutan Jalan (JPJ) Kedah
by: Nur Suriaty, Daud @ Fhiri
Published: (2014) -
Tahap kepuasan pelanggan terhadap kualiti perkhidmatan: Kajian kes di Jabatan Bendahari Universiti Utara Malaysia
by: Mazidah, Samsudin
Published: (2015) -
Kepuasan Pelanggan Dan Hubungannya Dengan Kualiti Perkhidmatan : Satu Kajian Di Istana Budaya, Kuala Lumpur
by: Alexander, Wong
Published: (2004) -
Kepuasan pelanggan terhadap perkhidmatan kaunter pejabat pertanyaan Balai Polis Pengkalan Hulu, Perak
by: Mohd Ngaizuddin, Abdul Maei
Published: (2014) -
Kepuasan pelanggan dalaman: Kajian kes di Unit Perolehan, Lembaga Pembangunan Seni Visual Negara (LPSVN)
by: Mohamad Haswad, Abdul Halim
Published: (2015)