Evaluating E-Government Web Usability : A Case Study of Penang.Net

Electronic Government (E-Government) initiatives have often sounded very promising but been difficult to implement. Therefore, it is important to ensure that people, have opportunities to benefit from the Web by the government, especially from on-line public services or the online information. The...

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Main Author:	Gan, Min Choo
Format:	Thesis
Language:	eng eng
Published:	2005
Subjects:	TK5101-6720 Telecommunication
Online Access:	https://etd.uum.edu.my/1230/1/GAN_MIN_CHOO.pdf https://etd.uum.edu.my/1230/2/1.GAN_MIN_CHOO.pdf
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id	my-uum-etd.1230
record_format	uketd_dc
spelling	my-uum-etd.12302013-07-24T12:11:01Z Evaluating E-Government Web Usability : A Case Study of Penang.Net 2005-10-23 Gan, Min Choo Faculty of Information Technology Faculty of Information Technology TK5101-6720 Telecommunication Electronic Government (E-Government) initiatives have often sounded very promising but been difficult to implement. Therefore, it is important to ensure that people, have opportunities to benefit from the Web by the government, especially from on-line public services or the online information. The study takes into consideration how E-Government should be understood. It presents the review of literature regarding the examination on E-government evaluation methods adopted in leading information technology advanced countries. This study aims to provide usability evaluation of the Penang state E-Government web sites: Penang.Net by using the benchmarking approach by using a form of the benchmark approach to asess the degree to which each of the web site usability and the contents usefulness. By then it contrasts the web page of the three web sites and a discussion of the best practice for various usability criteria. The result of this study can be used to inform the subsequent re-design of the Penang.Net home page. The finding is intended to measure the performance and quality of Penang.Net web against the others state government service website. The suggested guidelines established in this study aimed to provide suggestions to the Penang state government that enables then to produce E-Government web sites that are both usable and benefit to Penang people. 2005-10 Thesis https://etd.uum.edu.my/1230/ https://etd.uum.edu.my/1230/1/GAN_MIN_CHOO.pdf application/pdf eng validuser https://etd.uum.edu.my/1230/2/1.GAN_MIN_CHOO.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	TK5101-6720 Telecommunication
spellingShingle	TK5101-6720 Telecommunication Gan, Min Choo Evaluating E-Government Web Usability : A Case Study of Penang.Net
description	Electronic Government (E-Government) initiatives have often sounded very promising but been difficult to implement. Therefore, it is important to ensure that people, have opportunities to benefit from the Web by the government, especially from on-line public services or the online information. The study takes into consideration how E-Government should be understood. It presents the review of literature regarding the examination on E-government evaluation methods adopted in leading information technology advanced countries. This study aims to provide usability evaluation of the Penang state E-Government web sites: Penang.Net by using the benchmarking approach by using a form of the benchmark approach to asess the degree to which each of the web site usability and the contents usefulness. By then it contrasts the web page of the three web sites and a discussion of the best practice for various usability criteria. The result of this study can be used to inform the subsequent re-design of the Penang.Net home page. The finding is intended to measure the performance and quality of Penang.Net web against the others state government service website. The suggested guidelines established in this study aimed to provide suggestions to the Penang state government that enables then to produce E-Government web sites that are both usable and benefit to Penang people.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Gan, Min Choo
author_facet	Gan, Min Choo
author_sort	Gan, Min Choo
title	Evaluating E-Government Web Usability : A Case Study of Penang.Net
title_short	Evaluating E-Government Web Usability : A Case Study of Penang.Net
title_full	Evaluating E-Government Web Usability : A Case Study of Penang.Net
title_fullStr	Evaluating E-Government Web Usability : A Case Study of Penang.Net
title_full_unstemmed	Evaluating E-Government Web Usability : A Case Study of Penang.Net
title_sort	evaluating e-government web usability : a case study of penang.net
granting_institution	Universiti Utara Malaysia
granting_department	Faculty of Information Technology
publishDate	2005
url	https://etd.uum.edu.my/1230/1/GAN_MIN_CHOO.pdf https://etd.uum.edu.my/1230/2/1.GAN_MIN_CHOO.pdf
_version_	1747827100750970880

Evaluating E-Government Web Usability : A Case Study of Penang.Net

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