An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre

This is a basic research to examine if age, tenure, job function and location affect the job satisfaction of air traffic controllers. Age, tenure, job function and location are the independent variables and job satisfaction is the dependent variable. The three job function refers to aerodrome contr...

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Main Author:	Nagayaindran, S. Naralyanan
Format:	Thesis
Language:	eng eng
Published:	2004
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/1358/1/NAGAYAINDRAN_AL_S._NARAYANAN.pdf https://etd.uum.edu.my/1358/2/1.NAGAYAINDRAN_AL_S._NARAYANAN.pdf
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id	my-uum-etd.1358
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Nagayaindran, S. Naralyanan An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
description	This is a basic research to examine if age, tenure, job function and location affect the job satisfaction of air traffic controllers. Age, tenure, job function and location are the independent variables and job satisfaction is the dependent variable. The three job function refers to aerodrome control, approach control and area control. Location refers to Kuala Lumpur International Airport (KLIA) and Subang and examines if the inherent workload difference in these two places might affect job satisfaction. The subject of this study includes only the populations of operational air traffic controllers in KLIA Control Tower and Subang Air Traffic Control Centre which means air traffic controllers who are in management functions have to be excluded. Air traffic controllers away on extended training and suspended duty due to various operational reasons are also excluded. Spector’s Job Satisfaction Survey (JSS) questionnaire was used to conduct the survey. Appropriate descriptive statistics were computed and Cronbach’s alpha was used to test for internal consistency. One-way-Anova and Independent Sample T-Test was used to test the hypothesis. The findings of the study indicated that overall job satisfaction improved with age and tenure. Air traffic controllers performing aerodrome control job function were most satisfied followed by those performing approach control duties. Air traffic controllers performing area control job function were least satisfied. For overall job satisfaction, air traffic controllers from KLIA who experience lower workload are more satisfied than air traffic controllers from Subang who experience higher workload.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Nagayaindran, S. Naralyanan
author_facet	Nagayaindran, S. Naralyanan
author_sort	Nagayaindran, S. Naralyanan
title	An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
title_short	An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
title_full	An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
title_fullStr	An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
title_full_unstemmed	An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
title_sort	investigation of age, job tenure, job function, location, on job satisfaction of air traffic controllers in kuala lumpur international airport and air traffic control centre
granting_institution	Universiti Utara Malaysia
granting_department	Faculty of Business Management
publishDate	2004
url	https://etd.uum.edu.my/1358/1/NAGAYAINDRAN_AL_S._NARAYANAN.pdf https://etd.uum.edu.my/1358/2/1.NAGAYAINDRAN_AL_S._NARAYANAN.pdf
_version_	1747827129177866240
spelling	my-uum-etd.13582013-07-24T12:11:37Z An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre 2004 Nagayaindran, S. Naralyanan Faculty of Business Management Faculty of Business Management HF5549-5549.5 Personnel Management. Employment This is a basic research to examine if age, tenure, job function and location affect the job satisfaction of air traffic controllers. Age, tenure, job function and location are the independent variables and job satisfaction is the dependent variable. The three job function refers to aerodrome control, approach control and area control. Location refers to Kuala Lumpur International Airport (KLIA) and Subang and examines if the inherent workload difference in these two places might affect job satisfaction. The subject of this study includes only the populations of operational air traffic controllers in KLIA Control Tower and Subang Air Traffic Control Centre which means air traffic controllers who are in management functions have to be excluded. Air traffic controllers away on extended training and suspended duty due to various operational reasons are also excluded. Spector’s Job Satisfaction Survey (JSS) questionnaire was used to conduct the survey. Appropriate descriptive statistics were computed and Cronbach’s alpha was used to test for internal consistency. One-way-Anova and Independent Sample T-Test was used to test the hypothesis. The findings of the study indicated that overall job satisfaction improved with age and tenure. Air traffic controllers performing aerodrome control job function were most satisfied followed by those performing approach control duties. Air traffic controllers performing area control job function were least satisfied. For overall job satisfaction, air traffic controllers from KLIA who experience lower workload are more satisfied than air traffic controllers from Subang who experience higher workload. 2004 Thesis https://etd.uum.edu.my/1358/ https://etd.uum.edu.my/1358/1/NAGAYAINDRAN_AL_S._NARAYANAN.pdf application/pdf eng validuser https://etd.uum.edu.my/1358/2/1.NAGAYAINDRAN_AL_S._NARAYANAN.pdf application/pdf eng public masters masters Universiti Utara Malaysia Ang, K.B., Goh, C.T. & Koh, H.C. (1993). The impact of age on the job satisfaction of accountants. Personnel review; 1993; 22, 1,31. Bedian, A. G., Ferris, G. R.& Kacmar, K. M. (1992). Age, tenure, and job satisfaction: a tale of two perspectives. Journal of Vocational Behavior. 40,1, 33-48. February, 1992. Bisignani, G. (2004),. State of the air transport industry report by the director general. IATA Conference Singapore. Retrieved July 3, 2004 from http://www.iata.ore/pressroom/speeches/2004-06-07-01.htm Bogg, J. & Cooper, C. 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An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre

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