Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka

Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka

This research looks at the usage of electronic mail as a communication medium among the assessment officers at Institute of Language and Literature. The objectives of this study are to examine assessment officers’ attitude towards electronic mail, to identify the relationship between the assessment...

Full description

Saved in:
Bibliographic Details
Main Author: Rohana, Yahaya
Format: Thesis
Language:eng
eng
Published: 2004
Subjects:
HE Transportation and Communications
Online Access:https://etd.uum.edu.my/1410/1/ROHANA_BT._YAHAYA.pdf
https://etd.uum.edu.my/1410/2/1.ROHANA_BT._YAHAYA.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.1410
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Rohana, Yahaya
Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
description This research looks at the usage of electronic mail as a communication medium among the assessment officers at Institute of Language and Literature. The objectives of this study are to examine assessment officers’ attitude towards electronic mail, to identify the relationship between the assessment officers’ attitude, skill, and training, physical environment (computer) and top management support towards electronic mail, ,and the differences of electronic mail usage based on demographic factors. They were two hundred and fifty respondents which includes electronic mail users from DBP headquarter answered the questionnaire. The analysis of the data has done descriptively using percentages, frequency, cross tab, and mean to looks at the assessment officers’ attitude towards electronic mai1. Besides that t-test were used to determine the significant difference of electronic mail usage based on post and gender, and one way ANOVA test were used to determine the significant difference of electronic mail usage based on ages and tenure. In, addition Pearson correlation also used to test the hypothesis between independent variables such as attitude, skill, and training, physical environment (computer) and tops management support with dependent variables such as level of electronic mail use. The study showed respondents have a positive attitude towards electronic mail. The findings showed there was significant difference between assessment officer post, tenures, and ages with their level of electronic mail use except gender. The study also showed that there was a significant relationship between attitude, skill, and training, physical environment (computer) and top management support with their level of use. Finally, the study also showed that there was a significant and positive relationship on every independent variables such as skill, training, physical environment (computer) and top management support.
format Thesis
qualification_name masters
qualification_level Master's degree
author Rohana, Yahaya
author_facet Rohana, Yahaya
author_sort Rohana, Yahaya
title Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
title_short Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
title_full Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
title_fullStr Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
title_full_unstemmed Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka
title_sort komunikasi melalui pengantaraan komputer : kajian penggunaan mel elektronik di kalangan pegawai dan kakitangan dewan bahasa dan pustaka
granting_institution Universiti Utara Malaysia
granting_department Sekolah Siswazah
publishDate 2004
url https://etd.uum.edu.my/1410/1/ROHANA_BT._YAHAYA.pdf
https://etd.uum.edu.my/1410/2/1.ROHANA_BT._YAHAYA.pdf
_version_ 1747827140594761728
spelling my-uum-etd.14102013-07-24T12:11:50Z Komunikasi Melalui Pengantaraan Komputer : Kajian Penggunaan Mel Elektronik di Kalangan Pegawai dan Kakitangan Dewan Bahasa dan Pustaka 2004 Rohana, Yahaya Sekolah Siswazah Graduate School HE Transportation and Communications This research looks at the usage of electronic mail as a communication medium among the assessment officers at Institute of Language and Literature. The objectives of this study are to examine assessment officers’ attitude towards electronic mail, to identify the relationship between the assessment officers’ attitude, skill, and training, physical environment (computer) and top management support towards electronic mail, ,and the differences of electronic mail usage based on demographic factors. They were two hundred and fifty respondents which includes electronic mail users from DBP headquarter answered the questionnaire. The analysis of the data has done descriptively using percentages, frequency, cross tab, and mean to looks at the assessment officers’ attitude towards electronic mai1. Besides that t-test were used to determine the significant difference of electronic mail usage based on post and gender, and one way ANOVA test were used to determine the significant difference of electronic mail usage based on ages and tenure. In, addition Pearson correlation also used to test the hypothesis between independent variables such as attitude, skill, and training, physical environment (computer) and tops management support with dependent variables such as level of electronic mail use. The study showed respondents have a positive attitude towards electronic mail. The findings showed there was significant difference between assessment officer post, tenures, and ages with their level of electronic mail use except gender. The study also showed that there was a significant relationship between attitude, skill, and training, physical environment (computer) and top management support with their level of use. Finally, the study also showed that there was a significant and positive relationship on every independent variables such as skill, training, physical environment (computer) and top management support. 2004 Thesis https://etd.uum.edu.my/1410/ https://etd.uum.edu.my/1410/1/ROHANA_BT._YAHAYA.pdf application/pdf eng validuser https://etd.uum.edu.my/1410/2/1.ROHANA_BT._YAHAYA.pdf application/pdf eng public masters masters Universiti Utara Malaysia Abdul-Gader, A. (1996). The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model. Information Resources Management Journal, 9 (I),17-16. Adams, H.L., Morris, M.G. & Scotter, J.R. (1998). Examining E-mail Use In The Context of Virtual Organization: Implications for Theory and Practice.International Journal of Electronic Commerce ,(Fall),8-26. Adnan Adam (2000). Tahap Kesediaan Anggota Markas Tentera Darat Menerima IT Sebagai Budaya Kerja. Kertas projek tidak di terbitkan. Universiti Utara Malaysia. Adrianson, L. (2001). Gender and Computer-Mediated Communication: Group Processes in Problem Solving. Journal of Computers in Human Behaviors, 17(I),71-94. Adrianson, L., & Hjelmquist, E. (1991). Group Processes in Face-to-Face and Computer-Mediated Communication. Behavior and Information Technology,10(4), 281-296. Agarwal, R. & Rodhain, F. (2002). Mine or Ours: Email Privacy Expectations, Employee Attitudes, and Perceived Work environment Characteristics. Proceeding of the 35th Hawaii International Conference on System Sciences - 2002, IEEE Computer Society. Ahmad Sarji bin Abdul Hamid, Tan Sri Dato' Seri (1995). Perkhidmatan Awam Malaysia Ke Arah Kecekapan dan Keberkesanan. Kuala Lumpur: Percetakan Nasional Malaysia Berhad. Alavi, M. & Yoo, Y. (1996). Electronic Mail as a Rich Medium and Desktop Video-Conferencing as a Lean Medium: a Theoretical Explanation on Paradoxical Results. Kertas projek tidak diterbitkan. University of Maryland. Diambil daripada http://hsb.batlor.edu/ramsower/ais.c.96/papers/yoo2.htm. Amy, S.C. Leh (1999). Computer-mediated Communication and Foreign Language Learning via Electronic Mail. Interactive Multimedia Electronic Journal of Computer Enhanced Learning (IMEJ of CEL), Wake Forest University. Diambil daripada http://imei.wfu.edu/articles/1999/2/08/printver.asp Amez, B.W., and Lee M. (1990). Gender Different in Attitude, Interest, and Participation of Secondary Students in Computer Use. Journal of Research on Computing in Education, 26 (2). 257-269. Barnes, S. & Greller, L.M. (1994). Computer-Mediated Communication in the Organization. Journal of Communication Education, 43 (Apri1),129-142. Baruch, Y. (2001). The Autistic Society. Information and Management Journal, 38,129-136. Baym, N.K. (1998). The emergence of on-line community: Dalam S.G. Jones(Ed.),Cybersociety 2.0. Thousand Oaks, CA: Sage, 35-68. Biggiero, L. (2002). Organizational Consequences of Email Introduction, Adoption and Diffusion Commorg: Kertas projek tidak diterbitkan. Diambil daripada http://www.sistemacon~essi.com/ornanizzazioneIGGRWOS20021.pdf. Brosnan, M. & Lee, W. (1998). A Cross-Cultural Comparison of Gender Differences in Computer Attitudes and Anxiety: The United Kingdom and Hong Kong. Journal of Computers in Human Behavior, 14(4),559-577. Casarez, N.B. (1992). Electronic Mail and Employee Relation: Why Privacy Must BE Considered. Public Relations Quarterly,, 37(2),37-41. Chalupa, M.R. & Harris, T.M. (1998). Technology-based Communication Methods Used in a Fortune 500 Company. Office Systems Research Journal, 16(2),1. Che Su Mustaffa (2001). Komunikasi Organisasi Dan Hubungannya DenganKepuasan Kerja Dan Komitmen Keorganisasian Di Sektor Swasta Dan Sektor Awam.Tesis Ij azah Doktor Falsafah. Kertas projek tidak diterbitkan. Universiti Utara Malaysia. Chua Chooi Seei (2002). Berkenalan dengan Internet. Kuala Lumpur: Utusan Publication & Distributors Sdn. Bhd. Chuang, T., Bernard, M. & Ali, S. (2001). Effects of Communication Medium on Group Performance and Group Process: A1, longitudinal Study. Diambil daripada http://psycholog;y.wichita.edu/hci/projects/di200l roceedin%5B1%SD.pdf. Comber, C., A., Hargreaves, DJ., & Dorn, L. (1997). The effect of age, gender and computer experience upon computer attitudes. Educational Research, 39, 123-133. Culnan, M.J., and M.L. Markus. (1987). Information Technologies. Dalam Jablin, F.M., L.L. Putnam, K.H. Roberts, and L.W. Porter (eds.). The handbook of Organizational Communication, Newbury Park: Sage, 420-443. Daft, R.L. & Lengel, R.H. (1984). Information Richness: A New Approach to Managerial Information Processing and Organization Design. Management Science, 32(5):554-571. DiCioccio, R.L., Rubin, B.r., & Westmyer, S.A. (1998). Appropriateness and effectiveness of communication channels in competent interpersonal communication. Journal of Communication, Summer, 27-48. Elmer-Dewitt, P. (1993). Who's Reading Your Screen?. Time, 141(3):46. Fishman, P.M. (1983). Interaction: The work: woman do. Dalam B. Thorne, C. Kramarae, & N. Henley (Eds.), Language, gender, and society. Rawley, MA: Newbury House, 89-102. Galushkin, I. (2003). Text Messages: A Potentially Rich Medium in Distributed Organizations. Kertas projek tidak diterbitkan Diambil daripada Hacker, KL., Goss, B regarding electronic Quarterly, Februari. Townley, C., Horton, V.J. (1998). Employee attitudes mail policies: A case study. Management Communication Haraism, L., Hiltz, S.R., Teles, L. and Turoff, M. (1993). Learning Networs: A Field Guide. Cambridge, MA: MIT Press. Higa, K., Liu Sheng, O.R., Shin, B. & Figueredo, A.J. (2000). Understanding Relationships Among Tele-Workers E-mail Usage, E-mail Richness Perceptions, and E-mail Productivity Perceptions Under Software Engineering Environment. Institute of Electrical and Electronics Engineers (IEEE) Transactions on Engineering Management, 47 (2), 16. Hiltz, S.R. (1988). The virtual classroom: Using computer-mediated communication for university teaching. Journal of Communication, 36 (2), 95-104. Hiltz, S.R., & Turoff, M. (1978). The Network Nation Human Communication via Computer. New York: Addison-Wesley . Hirschheim, R.A. (1985). Office Automation: Concepts, Technologies and Issues. Wokingham: Addison-Wesley. Kappelman, L.A. & Guyness C. (1997). A. End-user Training & Empowerment, Lesson From A Client/Server Environment. Journal of Systems Management,46(8), 33-38. Kayany, J.M. and Yelsma, P. (1998). Online media in the shared space of households: gender and generational differences in the patterns of use and perceived outcomes. Proceedings IEEE International Symposium on Technology and Society. Diambil daripada http://www.ieeexplore.ieee.orn/p1/toresultsp?isNumber=l51p28ada 30 Jun 2003. Kettinger, W.J. and Grover, V. (1997). The use of computer-mediated communication in an inter organizational context. Decision Sciences, 28(3),Summer. Kiesler, S. (1991). Connections: New Ways of Working in the Networked Organization. Cambridge, MA: MIT Press. King, M., Marginson, D. & McAuley, L. (2000). Executives' Use of Information Technology: Comparison of Electronic Mail and an Accounting Information System. Journal of Information Technology, 15 (2), 149-164. Lakoff, R. (1975). Language and Woman's Place. New York: Harper Colophon Books. Lisa Sabbage. Electronic Mail Celebrates 30 Years of Existence, Compute times, Thursday 31.91.2002. Machlis, S. & Cole, B. (1997). E-Mail Floods Cause Network Havoc. Computer world, 31 (10):10. Mackay, W.E. (1988). Diversity in the Use of Electronic Mail: A Preliminary Inquiry. ACM Transaction on Office Information System, 6(4), 380-397. Magoon, K.A., and Garrison (1976). Education Psychology And Integrated View. USA: Warmill Publishing Co. Mantovani,G. (1994). Is Computer-Mediated Communication Intrinsically Apt to Enhance Democracy in Organizations? Human Relations, 47(1), 45-62. Margaret Stancey (1980). Method of Social Research,.New York: Pergamon Press Ltd. Markus M.L. (1994). Electronic Mail as the Medium of Managerial Choice. Organization Science, 5,502-57. Mary R. Lind (2001). An Exploration Of Communication Channel usage by gender. Work Study, 50 (6),234-240 McNabb D. E. & Sepic T. F. (1995). Culture, climate and total quality management: Measuring readiness for change. Public Productivity & Management Review, 8,4. Minsky, B.D., & Marin, D. B. (1999). Why Friendly Members Use E-mail: The Role of Individual Differences In Channel Choice, Urbana, The Journal of Business Communication. Mitra,A., Hazen, M., LaFrance, B. and Rogan, R. (1999). Faculty use and non-use of electronic mail: Attitude expectations and profiles. Journal of Computer Mediated Communication, 4 (3). Dipetik daripada http://www.ascusc.ore/icmc/vol4/issue3/mitra.htrnl pada 30 Jun 2003. Mohamad Zin Yaacob (2000). Penerimaan dan Aplikasi Teknologi Maklumat. Kertas projek tidak diterbitkan. Universiti Ultara Malaysia. Mohamed Kamil Mohamed (2002). Sarjana Sains Pengurusan UUM, E-me1 sebagai alat komunikasi: Tahap penggunaannya di kalangan pegawai dan kakitangan Kementerian Pembangunan Usahawan. Kertas projek tidak diterbitkan. Universiti Utara Malaysia. Mohd. Majid Konting (1993). Kaedah Penyelidikan Pendidikan. Kuala Lumpur: Dewan Bahasa dan Pustaka. Morris, Michael G., Venkatesh & Viswanath (2000). Age differences in technology adoption decisions: Implications for a1 changing workforce. Personnel Psychology, 53(2), 375. Muriatun bt Mohd. Said (2001). Penggunaan Komputer di kalangan guru kanan sekolah-sekolah menengah daerah segamat : Satu tinjauan. Kertas projek tidak diterbitkan. Universiti Malaysia Sarawak. Rocheleau, B. (2002). E-mail: Does It Need To Be Managed? Can It Be Managed?.Public Administration & Management: An Asteractive Journal, 7 (2), 83-116. Romiszowski, A.J., and Mason, R. (1993). Computer-Mediated Communication. Dalam Jonassen (Ed.). Handbook of research for educational communication and technology. New York: Simon and Sc huster McMillan, 438-456. Savicki, V. & Kelley, M. (2000). Computer-Mediated Communication: Gender and Group Composition. Cyber Psychology & Behavior, 3 (9)817 - 826. Segev, I. (1998). Sound grounds for computing dendrites. Nature, 393,207-208. Shapiro, Norman Z., and Anderson, Robert H. (1985). Toward an Ethics and Etiquette for Electronic Mail. Santa Monica, CA: Rand Corporation. Sherwood, K.D. (2000). A Beginners Guide to Effective Email. Diambil daripada http://www.webfoot.com/advicce/email.top.html. Shcramrn, R.M. and James, M.L. (1992). The impact of e-mail in today's organizations. Office Systems Research Journal, 11(I),3-13. Sproull, L. & Kiesler, S. (1986). Reducing Social Context Cues: Electronic Mail in Organization Communication. Management Science, 32 (11), 1492-1510. Uma Sekaran (2000). Research Methods For Business (3rd Edition). New York: John Wiley & Sons, Inc. Walther, J.B. & D'Addario, K.P. (2001). The: Impacts of Emoticons on Message Interpretation in Computer-mediated Communication. Social Science Computer Review, 9(3),324-347. Walther, J.B., Anderson, J.F. & Park, D.W. (1994). Interpersonal Effects in Computer-mediated Interaction: A Meta-Analysis of Social and Antisocial Communication. Communication Research, 21 (4),460-487. Warner, Tony. (1996). Communication Skills for Information Systems. London:Pittman Publishing. Willis, D. (2001). Computer Mediated Communication - The Power of Email As a Driver For Changing The Communication Paradigm. Diambil daripada www.lmu.ac.uk/ies/im/Research/200.1p-d5f Woolston, D. and Lipschutz, W. (1998). Using E-mail effectively in academic advising, Pre-Conference workshop at the 22nd Annual National Conference,National Academic Advising Association, October. Zaidatun Tasir dan Mohd Salleh Abu (2003). Analisis Data Berkomputer SPSS 11.5 For Windows. Kuala Lumpur: Universiti Teknologi Malaysia. Zulkarnain Zakaria & Hishamuddin Md. Som. (2001). Analisis Data Menggunakan SPSS Windows. Johor: Universiti Teknologi Malaysia. Zulkarnain Zakaria. (1999). Statistik Pengurusan . Sintok: Universiti Utara Malaysia

Similar Items