Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)

Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)

Currently, there are rapid developments and improvements of technologies that we can see with our own eyes that change the way of people works and thinking. One of the fastest technology improvement and development can be categorized into computer technology including the hardware and software syst...

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Main Author: Halimah, Adnan
Format: Thesis
Language:eng
eng
Published: 2009
Subjects:
QA76 Computer software
Online Access:https://etd.uum.edu.my/1580/1/Halimah_Adnan.pdf
https://etd.uum.edu.my/1580/2/1.Halimah_Adnan.pdf
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id my-uum-etd.1580
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic QA76 Computer software
spellingShingle QA76 Computer software
Halimah, Adnan
Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
description Currently, there are rapid developments and improvements of technologies that we can see with our own eyes that change the way of people works and thinking. One of the fastest technology improvement and development can be categorized into computer technology including the hardware and software system. Therefore, the need of warranty for customer satisfaction and protection is increasing everyday. Serious action and concern need to be taken into account to ensure the effectiveness and value of the computer technology. Warranty Management System (WMS) belongs to a class of a system intended to assist customer to claim computer peripherals or products warranty in a more easiest and comfortable way. This research describes the working prototype of Warranty Management System (WMS) for the computer sales and services shops in University Utara Malaysia(UUM). The Warranty Management System (WMS) is a web based application system.The process of warranty record is available online and the record will be stored in secure database. Customer does not have to bring the receipt or warranty card to claim for computer peripherals or products warranty. More, customer can also check their computer products or peripherals through the system. The Warranty Management System (WMS)will keep all the customer records with unique ID assign for each customer. Only authorized person or staff can access to the system. These new methods must attain unprecedented levels of security, speed, privacy, decentralization, and internationalization.
format Thesis
qualification_name masters
qualification_level Master's degree
author Halimah, Adnan
author_facet Halimah, Adnan
author_sort Halimah, Adnan
title Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
title_short Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
title_full Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
title_fullStr Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
title_full_unstemmed Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)
title_sort working prototype of warranty management system (wms) for computer sales and services shops in universiti utara malaysia (uum)
granting_institution Universiti Utara Malaysia
granting_department College of Arts and Sciences (CAS)
publishDate 2009
url https://etd.uum.edu.my/1580/1/Halimah_Adnan.pdf
https://etd.uum.edu.my/1580/2/1.Halimah_Adnan.pdf
_version_ 1747827170577743872
spelling my-uum-etd.15802022-07-03T00:56:51Z Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM) 2009 Halimah, Adnan College of Arts and Sciences (CAS) College of Art and Sciences QA76 Computer software Currently, there are rapid developments and improvements of technologies that we can see with our own eyes that change the way of people works and thinking. One of the fastest technology improvement and development can be categorized into computer technology including the hardware and software system. Therefore, the need of warranty for customer satisfaction and protection is increasing everyday. Serious action and concern need to be taken into account to ensure the effectiveness and value of the computer technology. Warranty Management System (WMS) belongs to a class of a system intended to assist customer to claim computer peripherals or products warranty in a more easiest and comfortable way. This research describes the working prototype of Warranty Management System (WMS) for the computer sales and services shops in University Utara Malaysia(UUM). The Warranty Management System (WMS) is a web based application system.The process of warranty record is available online and the record will be stored in secure database. Customer does not have to bring the receipt or warranty card to claim for computer peripherals or products warranty. More, customer can also check their computer products or peripherals through the system. The Warranty Management System (WMS)will keep all the customer records with unique ID assign for each customer. Only authorized person or staff can access to the system. These new methods must attain unprecedented levels of security, speed, privacy, decentralization, and internationalization. 2009 Thesis https://etd.uum.edu.my/1580/ https://etd.uum.edu.my/1580/1/Halimah_Adnan.pdf text eng public https://etd.uum.edu.my/1580/2/1.Halimah_Adnan.pdf text eng public masters masters Universiti Utara Malaysia Accenture (2005). Maximizing the Business Impact of Warranty Management: Current State and Best Practices. White paper. Accenture 2005.Appliances. (2000). Computer Support Plus. . Retrieved November 25, 2008, From GE Warranty Management Inc Database.Ash L.(2003). The Web Testing Companion:The Insider’s Guide to Efficient and Effective Tests. First edition. Canada.John Wiley & Sons, Inc.Byrne, P. M. (2004). Logistics Management . Making Warranty Management Manageable.Retrieved November 25, 2008, From www.logisticsmgmt.com/article/ca445767.html Cokins, G., Pirrello, C. & Hardt, L. (2007). 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