The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction

In the present economic situation, any economic institutions, either it is individual or government owned, will need huge amount of fund to begin any transaction. The need of funding will increase along with the growth of the institution, and every economic person will have to be able to overcome th...

Full description

Saved in:

Bibliographic Details
Main Author:	Hasanah, Mifta
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/2247/1/Mifta_Hasanah.pdf https://etd.uum.edu.my/2247/2/1.Mifta_Hasanah.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.2247
record_format	uketd_dc
spelling	my-uum-etd.22472013-07-24T12:15:05Z The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction 2010 Hasanah, Mifta Abu Bakar, Azizi College of Business (COB) College of Business HG Finance In the present economic situation, any economic institutions, either it is individual or government owned, will need huge amount of fund to begin any transaction. The need of funding will increase along with the growth of the institution, and every economic person will have to be able to overcome the need of funding throughout way of savings and loan. The activity can be held by an individual or corporation, one of them is The Pawning Institution. As a country with majority Muslim citizen, a pawning institution with Islamic principles also needed, and thus The Syariah Pawning Institution was established. This research explains the Syariah pawning in Indonesia, more precisely the quality of services which influences customer satisfaction by utilizing the service quality dimensions as indicator i.e. compliance, assurance, tangibility, reliability, empathy and responsiveness. These dimensions will determine the level of customer satisfaction within The Syariah Pawning Institution. Due to the fact that the presence of Syariah Pawning Institutions in Indonesia is still new, this research is expected to provide analysis and discussion so that the institutions will be able to enhance its performance and become better institution overtime. This research uses quantitative methods. The result of the research also shows that demographic factor can determine the level of customer satisfaction in Syariah pawnshops. Therefore it is expected that the result will be useful for The Syariah Pawning Institution, making it a better institutions and can be use as input in the upcoming research on Pawning and Syariah Pawning. 2010 Thesis https://etd.uum.edu.my/2247/ https://etd.uum.edu.my/2247/1/Mifta_Hasanah.pdf application/pdf eng validuser https://etd.uum.edu.my/2247/2/1.Mifta_Hasanah.pdf application/pdf eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000758843 masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Azizi
topic	HG Finance
spellingShingle	HG Finance Hasanah, Mifta The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
description	In the present economic situation, any economic institutions, either it is individual or government owned, will need huge amount of fund to begin any transaction. The need of funding will increase along with the growth of the institution, and every economic person will have to be able to overcome the need of funding throughout way of savings and loan. The activity can be held by an individual or corporation, one of them is The Pawning Institution. As a country with majority Muslim citizen, a pawning institution with Islamic principles also needed, and thus The Syariah Pawning Institution was established. This research explains the Syariah pawning in Indonesia, more precisely the quality of services which influences customer satisfaction by utilizing the service quality dimensions as indicator i.e. compliance, assurance, tangibility, reliability, empathy and responsiveness. These dimensions will determine the level of customer satisfaction within The Syariah Pawning Institution. Due to the fact that the presence of Syariah Pawning Institutions in Indonesia is still new, this research is expected to provide analysis and discussion so that the institutions will be able to enhance its performance and become better institution overtime. This research uses quantitative methods. The result of the research also shows that demographic factor can determine the level of customer satisfaction in Syariah pawnshops. Therefore it is expected that the result will be useful for The Syariah Pawning Institution, making it a better institutions and can be use as input in the upcoming research on Pawning and Syariah Pawning.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Hasanah, Mifta
author_facet	Hasanah, Mifta
author_sort	Hasanah, Mifta
title	The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
title_short	The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
title_full	The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
title_fullStr	The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
title_full_unstemmed	The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
title_sort	influence of service quality towards pegadaian syariah customer satisfaction
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2247/1/Mifta_Hasanah.pdf https://etd.uum.edu.my/2247/2/1.Mifta_Hasanah.pdf
_version_	1747827299680518144

The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction

Similar Items