The Relationship Between Trust and Commitment on Customer Retention
This study examines the factors that contribute to customer retention at private hospital in Kedah. A field survey of private hospital customers that visited private hospital in Kedah was conducted to determine the influence of the dimension of trust and commitment on customer retention at private h...
Saved in:
Main Author: | Wan 'Aliaa, Wan Anis |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2011
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/2627/1/Wan_%27Aliaa_Wan_Anis.pdf https://etd.uum.edu.my/2627/2/1.Wan_%27Aliaa_Wan_Anis.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
by: Khadijah, Kamisan
Published: (2010) -
Relationship between service quality and customer loyalty: mediating effect of customer satisfaction and customer trust in Thailand’s audit firms
by: Pringviriya, Nuchsara
Published: (2015) -
The influence of customer satisfaction, brand trust and brand image towards customer loyalty
by: Nurul Sakinah, Azizan
Published: (2019) -
Factors Influencing Customer Retention : A Study of Usage of Mobile Phone in Sudan
by: Ebodey, Mubarak Mohammed Munssour
Published: (2012) -
The role of customer relationship management, service quality and innovation as sources of brand equity development
by: Shriedeh, Fayez Bassam Fayez
Published: (2018)