Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam

Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a ban...

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Main Author:	Nurhayati, Mohamad Kuty
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	BP Islam Bahaism Theosophy, etc HG Finance
Online Access:	https://etd.uum.edu.my/2707/1/Nurhayati_Mohamad_Kuty.pdf https://etd.uum.edu.my/2707/2/1.Nurhayati_Mohamad_Kuty.pdf
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id	my-uum-etd.2707
record_format	uketd_dc
spelling	my-uum-etd.27072016-04-19T07:05:55Z Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam 2011-02 Nurhayati, Mohamad Kuty Abu Bakar, Azizi College of Business (COB) College of Business BP Islam. Bahaism. Theosophy, etc HG Finance Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a banking business for profits, but also to serve the Muslims in particular, the nation at large, in Islamic ways. Nevertheless, to survive, and to compete with the existing and more established conventional banks, Bank Islam Malaysia Berhad has to show good and convincing performance with its lslamic accountability norms. The bank should win people's trust and prove that Islamic banking system is indeed the best and most practical as an alternative financial system. The objective of this study is to determine the relationship between the dimension of service quality in lslamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation from SERVQUAL instrument developed by Parasuraman et al (1985). The CARTER instrumentation was used to measure six dimension of service quality in lslamic banking such as compliance, assurance, reliability, tangible, empathy and responsiveness. The relationship between dimension of service quality in Bank lslam Malaysia Berhad (BIMB) and customer satisfaction was observed. Data collected were analyzed using the program Statistical Package for Social Science(SPSS). To measure the service quality of BIMB the statiscal analysis Coleration, t-test and ANOVA was used in this study. The sample consisted of 160 customers using the service of Islamic Banking BIMB Kuala Terengganu. The finding of this study indicated that there was a significant relationship between dimension of service quality in lslamic Banking and customer satisfaction. Compliance, assurance, reliability, tangible, empathy and responsiveness analysis showed that there was a strong significant influence on customer satisfaction in Islamic banking. 2011-02 Thesis https://etd.uum.edu.my/2707/ https://etd.uum.edu.my/2707/1/Nurhayati_Mohamad_Kuty.pdf application/pdf eng validuser https://etd.uum.edu.my/2707/2/1.Nurhayati_Mohamad_Kuty.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Azizi
topic	BP Islam Bahaism Theosophy, etc HG Finance
spellingShingle	BP Islam Bahaism Theosophy, etc HG Finance Nurhayati, Mohamad Kuty Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
description	Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a banking business for profits, but also to serve the Muslims in particular, the nation at large, in Islamic ways. Nevertheless, to survive, and to compete with the existing and more established conventional banks, Bank Islam Malaysia Berhad has to show good and convincing performance with its lslamic accountability norms. The bank should win people's trust and prove that Islamic banking system is indeed the best and most practical as an alternative financial system. The objective of this study is to determine the relationship between the dimension of service quality in lslamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation from SERVQUAL instrument developed by Parasuraman et al (1985). The CARTER instrumentation was used to measure six dimension of service quality in lslamic banking such as compliance, assurance, reliability, tangible, empathy and responsiveness. The relationship between dimension of service quality in Bank lslam Malaysia Berhad (BIMB) and customer satisfaction was observed. Data collected were analyzed using the program Statistical Package for Social Science(SPSS). To measure the service quality of BIMB the statiscal analysis Coleration, t-test and ANOVA was used in this study. The sample consisted of 160 customers using the service of Islamic Banking BIMB Kuala Terengganu. The finding of this study indicated that there was a significant relationship between dimension of service quality in lslamic Banking and customer satisfaction. Compliance, assurance, reliability, tangible, empathy and responsiveness analysis showed that there was a strong significant influence on customer satisfaction in Islamic banking.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Nurhayati, Mohamad Kuty
author_facet	Nurhayati, Mohamad Kuty
author_sort	Nurhayati, Mohamad Kuty
title	Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
title_short	Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
title_full	Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
title_fullStr	Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
title_full_unstemmed	Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
title_sort	sistem perbankan islam sebagai penyumbang ekonomi masyarakat islam
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2011
url	https://etd.uum.edu.my/2707/1/Nurhayati_Mohamad_Kuty.pdf https://etd.uum.edu.my/2707/2/1.Nurhayati_Mohamad_Kuty.pdf
_version_	1747827409945624576

Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam

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