Service Quality and Customer Satisfaction in Islamic Banking

Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Rese...

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Main Author:	Nur Syuhanida, Samsuddin
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf
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id	my-uum-etd.2874
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Azizi
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Nur Syuhanida, Samsuddin Service Quality and Customer Satisfaction in Islamic Banking
description	Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Researcher also wants to identify the level of customer satisfaction towards products and services provided by Islamic banking. Objectives of this research are to determine customer satisfaction level towards the services provides by Islamic banking, to assess customer perception towards service quality level which is provide by Islamic banking, to determine service quality level in Islamic banking and to identify differential between demographic factor and customer satisfaction. Researcher use quantitative data in order to collect the data and get the result.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Nur Syuhanida, Samsuddin
author_facet	Nur Syuhanida, Samsuddin
author_sort	Nur Syuhanida, Samsuddin
title	Service Quality and Customer Satisfaction in Islamic Banking
title_short	Service Quality and Customer Satisfaction in Islamic Banking
title_full	Service Quality and Customer Satisfaction in Islamic Banking
title_fullStr	Service Quality and Customer Satisfaction in Islamic Banking
title_full_unstemmed	Service Quality and Customer Satisfaction in Islamic Banking
title_sort	service quality and customer satisfaction in islamic banking
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2011
url	https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf
_version_	1747827450239254528
spelling	my-uum-etd.28742016-04-19T07:04:22Z Service Quality and Customer Satisfaction in Islamic Banking 2011-06 Nur Syuhanida, Samsuddin Abu Bakar, Azizi College of Business (COB) College of Business HF5001-6182 Business Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Researcher also wants to identify the level of customer satisfaction towards products and services provided by Islamic banking. Objectives of this research are to determine customer satisfaction level towards the services provides by Islamic banking, to assess customer perception towards service quality level which is provide by Islamic banking, to determine service quality level in Islamic banking and to identify differential between demographic factor and customer satisfaction. Researcher use quantitative data in order to collect the data and get the result. 2011-06 Thesis https://etd.uum.edu.my/2874/ https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf application/pdf eng validuser https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf application/pdf eng public masters masters Universiti Utara Malaysia Abu Umar Faruq Ahmad & A.B.Rafique Ahmad (2009). “Islamic microfinance : The evidence from Australia”.Humnomics. Vol25 No.3, pp.217-235. Ahmed Habib (2002), “ Financing Microenterprises: An analytical Study of Islamic Microfinance Institutions” Islamic Economics Studies, Vol 9 pp.27-64. 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Service Quality and Customer Satisfaction in Islamic Banking

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