A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder t...
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HF5548.7-5548.85 Industrial Psychology |
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HF5548.7-5548.85 Industrial Psychology Kamisah, Abdul Latib A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint. |
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Master's degree |
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Kamisah, Abdul Latib |
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Kamisah, Abdul Latib |
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Kamisah, Abdul Latib |
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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund |
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study on stress among customer service officer and executives in central region, employees provident fund |
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Universiti Utara Malaysia |
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Othman Yeop Abdullah Graduate School of Business |
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2012 |
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https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf |
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my-uum-etd.30162016-04-19T07:56:35Z A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund 2012 Kamisah, Abdul Latib Din, Ghazali Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint. 2012 Thesis https://etd.uum.edu.my/3016/ https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf text eng validuser https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf text eng public masters masters Universiti Utara Malaysia Andries,F., Bijleveld, C.C.J.H., & Pot, F.D. (1991). Working conditions and mental strain of automation personnel. International Journal of Human-Computer Interaction, 2, 363-373 Bernard Katz, (1988). How to turn Customer Service into Customer Sales. NTC Business Books, USA. Black, C.(2008). Working for a Healthier Tomorrow. London Brian Luke Seaward. (2011). Managing Stress: Principle and Strategies for Health & Well Being Burke,R.J., Greenglass,E. (1996). Work stress, social support, psychological burnout and emotional and physical well being among teachers. Psycho. Helath Med.1:193-205 C.L.Cooper and R. Payne. (1978). Stress at Work. 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Organizational Behaviour.Prentice Hall Upper Saddle River, New Jersey. Robert A. Karasek (1988). Job Charateristics in Relation to the Prevalence of Myocardial Infarction in the US Health Examination Survey (HES) Ron Karr, (1997). The Complete Idiot’s Guide to Great Customer Service. MacMillan General Reference (Alpha Boks), New York. Selye,H. (1980). Selye’s guide to stress research : Volume 1. New York : Van Nostrand Reinhold. Simon,P. and Jim, W.(1998). Creating a Stress Free Office Spielberg,C.D. and Reheiser, E.C. (1995). Measuring Occupational Stress : The Job Stress Survey. In Occupational Stress: A Handbook. Crandall,R., and Perrewe,P.L. (Eds). Washington : Taylor & Francis. Sue Grassbauer (2001). Managing Foodservice Operations: A Systems Approach for Healthcare Susan,C. and Cary,C. (2011). Innovations in Stress and Health Wertz, Edward W,. (1993); The Complete Customer Service Letter Book. Mc Graw – Hill. Inc, New York. |